Returns & Exchanges
Not the right fit? Changed your mind? No problem. Here's everything you need to know to return or exchange your Eleven Spectacles.
Before You Start
You have 14 calendar days from delivery to return for any reason. No justification needed – this is your right under EU consumer law.
Your sunglasses must be in the same condition you received them. Brief wearing to check the fit is entirely normal and won't affect your return eligibility. We cannot accept sunglasses that are visibly worn, damaged beyond normal inspection, or missing components.
How to Return
What your refund includes: the full purchase price plus your original standard shipping cost.
Exchanges
Want a different style or lens tint? We make it straightforward.
- Return your original pair within 14 days (return shipping at your cost)
- We ship the replacement to you free of charge
- After 14 days and up to 30 days, exchanges are at our discretion – reach out and we will do our best
To start an exchange, email support@elevenspectacles.com with your order number and the style you'd like instead.
Damaged or Defective Items
If your sunglasses arrived damaged or have a manufacturing defect, the process is different – and faster.
Manufacturing defects are covered by your 2-year warranty – a separate and broader protection than the 14-day return window.
Common Questions
For the full legal terms governing returns, see our Returns & Refunds Policy.
Version: 1.0 | Last Updated: June 22, 2026
