---
title: "Accessibility Statement"
description: "Our commitment to digital accessibility and WCAG 2.1 Level AA compliance"
canonical_url: "https://elevenspectacles.com/resources/legal/accessibility-statement"
last_updated: "2026-06-21"
---

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At Eleven Spectacles, we are committed to making our website accessible to all users, regardless of ability or disability. This statement outlines our accessibility standards, features, and how you can contact us for accessibility support.

---

## Compliance Declaration

### WCAG 2.1 Level AA Compliance

**Eleven Spectacles declares compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard**, as recommended by the World Wide Web Consortium (W3C).

This is the **recommended level** for all websites and provides accessibility for the broadest range of users with disabilities.

### EN 301 549 Compliance

Our website complies with **EN 301 549 v3.2.1**, the European technical standard for ICT (Information and Communication Technology) accessibility.

This standard harmonizes with WCAG 2.1 Level AA and is the basis for the European Accessibility Act.

### European Accessibility Act

We comply with **Directive 2019/882 (European Accessibility Act)**, which has applied to private e-commerce websites since June 28, 2025 and requires:

- Products and services to meet accessibility standards
- Regular accessibility reviews
- Public statement of accessibility
- Clear mechanism for users to report barriers

---

## Accessibility Standards Overview

### WCAG 2.1 Four Principles

Our website is built on four core WCAG 2.1 principles:

**1. Perceivable**

- Information must be presentable in ways users can perceive
- Not solely reliant on color, sound, or vision
- Text alternatives for non-text content

**2. Operable**

- All functionality must be operable via keyboard
- Users have enough time to read and use content
- Content doesn't cause seizures or physical reactions
- Users can navigate and find content easily

**3. Understandable**

- Text is readable and understandable
- Pages are predictable in appearance and behavior
- Users are helped to avoid and correct mistakes
- Language and terminology are clear

**4. Robust**

- Content is compatible with current and future assistive technologies
- Code is valid and properly structured
- No dependency on proprietary technologies

### EN 301 549 Technical Requirements

We implement the technical requirements of EN 301 549 across:

- Web content (HTML, CSS, JavaScript)
- Assistive technology compatibility
- Electronic documents and forms
- Real-time communications (where applicable)

---

## Current Accessibility Features

### Visual Accessibility

**For users with visual impairments, color blindness, or low vision:**

✓ **Alt text on all images** - Descriptive text for product photos, decorative elements, and icons<br />


✓ **Color contrast compliance** - Text meets WCAG Level AA minimum contrast ratios (4.5:1 for normal text)<br />


✓ **Resizable text** - Users can increase text size up to 200% without loss of functionality<br />


✓ **No color dependency** - Information is never conveyed by color alone<br />


✓ **Screen reader compatible** - Website works with JAWS, NVDA, VoiceOver, TalkBack<br />


✓ **Readable fonts** - Clear, sans-serif fonts sized appropriately for readability<br />


✓ **Focus indicators** - Clear visual indication of keyboard focus on all interactive elements<br />


✓ **High contrast mode support** - Compatible with browser high contrast and Windows High Contrast mode

### Motor & Navigation Accessibility

**For users with mobility limitations, dexterity challenges, or motor disabilities:**

✓ **Full keyboard navigation** - All website functionality accessible via keyboard<br />


✓ **Large click targets** - Buttons and links are 44x44 pixels minimum (touchscreen accessible)<br />


✓ **Skip navigation links** - Jump directly to main content without tabbing through headers<br />


✓ **Predictable focus order** - Tab order follows logical reading order<br />


✓ **No time limits** - No forced navigation or session timeouts<br />


✓ **Alternative input methods** - Compatible with voice control, eye tracking, switch devices<br />


✓ **Form accessibility** - Forms are properly labeled and easy to complete<br />


✓ **No keyboard traps** - Keyboard focus can move away from any element

### Hearing Accessibility

**For users who are deaf or hard of hearing:**

✓ **Captions & transcripts** - Video content includes captions (where applicable)<br />


✓ **Text alternatives** - Audio content has text transcripts<br />


✓ **No sound dependency** - Information is never conveyed by sound alone<br />


✓ **Visual indicators** - Use of visual cues instead of audio alerts

### Cognitive & Learning Accessibility

**For users with cognitive, learning, or developmental disabilities:**

✓ **Plain language** - Clear, simple language; jargon minimized where possible<br />


✓ **Consistent navigation** - Consistent layout and functionality across pages<br />


✓ **Predictable patterns** - Website behaves in expected, logical ways<br />


✓ **Error prevention** - Forms validate before submission; clear error messages<br />


✓ **Readable structure** - Clear headings, organized content, logical sections<br />


✓ **Visual hierarchy** - Important information stands out; text is scannable<br />


✓ **Definitions provided** - Technical or specialized terms are defined

### Technical Accessibility

✓ **Semantic HTML5** - Proper document structure for assistive technologies<br />


✓ **ARIA labels** - ARIA attributes provide context and labels where needed<br />


✓ **Valid code** - Website code validates to HTML5 standards<br />


✓ **Mobile responsive** - Website works on all devices and screen sizes<br />


✓ **Page language** - Page language declared in HTML<br />


✓ **Landmarks & regions** - Proper use of HTML regions (header, nav, main, footer)<br />


✓ **Fast loading** - Optimized performance for all users and connection speeds

---

## Browser & Assistive Technology Support

### Supported Browsers

Our website is compatible with:

- **Chrome** - Latest and previous version
- **Firefox** - Latest and previous version
- **Safari** - Latest and previous version (macOS and iOS)
- **Edge** - Latest and previous version
- **Mobile browsers** - iOS Safari, Chrome Mobile, Samsung Internet

### Compatible Assistive Technologies

Our website works with:

**Screen Readers:**

- JAWS (Windows)
- NVDA (Windows, free)
- VoiceOver (macOS and iOS)
- TalkBack (Android)
- Narrator (Windows)

**Magnification & Vision Tools:**

- Browser zoom (all browsers)
- Windows Magnifier
- macOS zoom
- Third-party magnification software

**Voice & Dictation:**

- Voice Control (Windows and macOS)
- Voice Access (Android)
- Built-in browser voice functionality

**Switch & Alternative Input:**

- Switch Control (iOS)
- Eye tracking devices
- Voice recognition software
- Switch-compatible hardware

**Text-to-Speech:**

- Built-in browser readers
- Third-party text-to-speech tools
- Natural Reader
- Voice control features

### Mobile Accessibility

✓ Website is fully accessible on mobile devices<br />


✓ Works with mobile screen readers (VoiceOver, TalkBack)<br />


✓ Touch targets are appropriately sized (minimum 44x44 pixels)<br />


✓ Responsive design works on all screen sizes<br />


✓ Mobile browsers support keyboard navigation

---

## Keyboard Navigation

### Navigate With Your Keyboard

You can navigate our website entirely using your keyboard:

<table>
<thead>
  <tr>
    <th>
      <strong>
        Key
      </strong>
    </th>
    
    <th>
      <strong>
        Action
      </strong>
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <strong>
        Tab
      </strong>
    </td>
    
    <td>
      Move forward through interactive elements
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Shift + Tab
      </strong>
    </td>
    
    <td>
      Move backward through interactive elements
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Enter
      </strong>
    </td>
    
    <td>
      Activate buttons and links
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Space
      </strong>
    </td>
    
    <td>
      Select checkboxes, radio buttons, and buttons
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Arrow Keys
      </strong>
    </td>
    
    <td>
      Navigate through menus, select options, adjust sliders
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Escape
      </strong>
    </td>
    
    <td>
      Close modals, dropdowns, and menus
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Home/End
      </strong>
    </td>
    
    <td>
      Jump to start/end of lists and pages
    </td>
  </tr>
</tbody>
</table>

### Skip Navigation

Press **Tab** when you first load a page to access our **"Skip to Main Content"** link, which allows you to:

- Jump directly to page main content
- Skip repetitive header navigation
- Save time navigating to what you need

---

## Known Accessibility Limitations

While we work to make our website fully accessible, some limitations may exist:

### Current Limitations

1. **Video captions** - Some embedded videos may not have captions (we're actively adding these)
2. **PDF documents** - Some downloadable PDFs may not be fully accessible (alternatives available)
3. **Complex interactive features** - Some advanced interactive elements may have limited keyboard support (we're improving these)
4. **Third-party embedded content** - Some external services may have accessibility limitations

### How We Help

For any content you cannot access:

- **Request alternatives** - Contact us and we'll provide content in an accessible format
- **Ask for assistance** - We can help you accomplish your task using alternative methods
- **Get text versions** - We can convert PDFs and documents to accessible formats
- **Alternative descriptions** - We can provide detailed descriptions of video content

---

## Accessibility Testing & Improvement

### How We Test

We regularly test our website for accessibility using:

**Automated Testing:**

- axe DevTools (automated accessibility scanner)
- WAVE (web accessibility evaluation tool)
- Lighthouse accessibility audit
- Deque axe Engine

**Manual Testing:**

- Human review by accessibility specialists
- Keyboard-only navigation testing
- Screen reader testing (NVDA, JAWS, VoiceOver)
- Voice control and switch device testing
- Real assistive technology testing

**User Testing:**

- Feedback from users with disabilities
- Community accessibility review
- User experience testing with actual disabilities

### Testing Frequency

- **Quarterly** - Automated accessibility testing
- **Semi-annually** - Manual testing with assistive technologies
- **Annually** - Comprehensive accessibility audit by external specialists

### Continuous Improvement

We're committed to ongoing accessibility improvements:

- Regular audits against WCAG 2.1 Level AA standards
- Incorporation of user feedback
- Testing with real assistive technologies
- Staff training on accessibility best practices
- Staying current with evolving accessibility guidelines

### Accessibility Roadmap

We're actively improving:

- Adding captions to all video content (target: Q1 2026)
- Enhancing form accessibility and error handling
- Improving color contrast in specific areas
- Expanding keyboard navigation support
- Adding more ARIA labels where beneficial
- Optimizing mobile accessibility further

---

## Getting Help & Requesting Accommodations

### Report Accessibility Issues

If you experience accessibility barriers or need assistance:

**Email:** [support@elevenspectacles.com](mailto:support@elevenspectacles.com)<br />

**Subject:** "Accessibility Issue" or "Accessibility Request"

**Include in your message:**

- Description of the barrier or issue
- Page where you encountered it (URL)
- Browser and assistive technology you're using
- Steps to reproduce the problem
- How we can help

**Response time:** Within 24 hours

### Request Alternative Formats

We can provide website content in alternative formats:

- **Large print** - Larger, high-contrast version
- **Text files** - Content as .txt, .docx, or other formats
- **Audio descriptions** - Audio explanations of video content
- **Simplified text** - Plain language version of complex content
- **Braille** - Braille versions of key documents (upon request)

### Alternative Communication Methods

We can also communicate with you via:

- **Phone call** - Discuss accessibility needs verbally
- **Video relay** - Video call with sign language interpreter
- **Text relay** - Text-based communication
- **Email** - Written correspondence at your pace

Just let us know your preferred method.

---

## Accessibility Accommodations

### What We Can Provide

Beyond website accessibility, we can offer:

✓ **Larger product images** - High-resolution photos for detailed viewing<br />


✓ **Detailed descriptions** - Written descriptions of product features and appearance<br />


✓ **Order assistance** - Help completing your order if you have difficulty<br />


✓ **Payment alternatives** - Assistance with payment if you have accessibility needs<br />


✓ **Delivery accommodations** - Special arrangements for delivery address or timing<br />


✓ **Return assistance** - Help with returns or warranty claims<br />


✓ **Customer support** - Additional time or alternative methods for support inquiries

### How to Request

Email [support@elevenspectacles.com](mailto:support@elevenspectacles.com) with:

- Your name and order number (if applicable)
- Description of your accessibility needs
- How we can accommodate you
- Your preferred communication method

---

## Frequently Asked Questions

<u-accordion :items="[{"label":"What if I cannot access something on your site?","content":"Email support@elevenspectacles.com with details. We will either fix the issue or provide an alternative way to access the information."},{"label":"Can I get products in different formats?","content":"We can provide detailed product descriptions, larger images, or audio descriptions. Contact us with your needs."},{"label":"Do you have phone support for accessibility questions?","content":"Yes. Contact support@elevenspectacles.com and let us know you prefer a phone call. We will arrange it within 24 hours."},{"label":"Is your website fully accessible?","content":"We comply with WCAG 2.1 Level AA and EN 301 549 standards. Some third-party content may have limitations, but we provide workarounds."},{"label":"How do I navigate using only a keyboard?","content":"Press Tab to move through elements, Enter to activate links, and Space for buttons. See the Keyboard Navigation section above for details."},{"label":"What screen readers do you support?","content":"Our website works with JAWS, NVDA, VoiceOver, TalkBack, and other standard screen readers."},{"label":"Can I request a specific accessibility feature?","content":"Absolutely. Email support@elevenspectacles.com with your suggestion, and we will consider it for improvements."}]">



</u-accordion>

---

## Third-Party Content & Services

### Limitations

Some content on our website may be from third parties:

- **Stripe payment processing** - Has its own accessibility features
- **DPD/DHL tracking** - Third-party tracking system (links to their accessible platform)
- **PostHog analytics** - Tracks anonymized data (non-intrusive)
- **External links** - Linked websites have their own accessibility levels

### Our Responsibility

We:

- Work with accessible third-party providers
- Test third-party accessibility
- Provide alternatives when needed
- Support you in accessing third-party services

We do **not** control third-party accessibility completely, but we ensure your experience with us is accessible.

---

## Accessibility Complaints & Rights

### Your Rights Under EU Law

Under **Directive 2019/882 (European Accessibility Act)**, you have the right to:

- Access our website with equal ease
- Request alternative formats of information
- File complaints about accessibility barriers
- Participate fully in digital transactions
- Expect regular accessibility reviews

### Filing a Complaint

**First step:** Contact us to give us a chance to fix it

**Email:** [support@elevenspectacles.com](mailto:support@elevenspectacles.com)<br />

**Subject:** "Accessibility Complaint"

**If unresolved:** File with your national accessibility authority

### National Accessibility Authorities

**Bulgaria:**

- Commission for Consumer Protection (CCP / Комисия за защита на потребителите)
- [https://www.kzp.bg](https://www.kzp.bg)

**Other EU Countries:**

- Find your authority: [https://ec.europa.eu/info/consumer-rights_en](https://ec.europa.eu/info/consumer-rights_en)

### EU-Wide Complaint Mechanism

For complaints about website accessibility:

- [European Accessibility Act Resources](https://ec.europa.eu/social/main.jsp?catId=1548)
- Contact your national supervisory authority

---

## Accessibility Statement Details

### Scope

This accessibility statement applies to:

- elevenspectacles.com website (all pages)
- All subpages and content
- Product catalog and checkout
- Support and legal pages
- Mobile responsive versions

**Not included:**

- Third-party websites and services
- Archived pages (older than 2 years)
- User-uploaded content (customer reviews, etc.)

### Assessment Information

**Last accessibility review:** June 21, 2026<br />

**Last accessibility audit:** January 7, 2026<br />

**Next scheduled review:** September 21, 2026<br />

**Next scheduled audit:** January 7, 2027

**Assessment method:**

- WCAG 2.1 Level AA guidelines
- EN 301 549 v3.2.1 standards
- Automated accessibility testing
- Manual testing with assistive technologies
- User accessibility feedback

**Compliance level:** WCAG 2.1 Level AA, EN 301 549

---

## Technical Details

### Accessibility Technology Stack

- **Semantic HTML5** - Proper document structure
- **ARIA** - Accessible Rich Internet Applications labels and roles
- **CSS3** - Properly structured styling with accessible patterns
- **JavaScript** - Keyboard and screen reader accessible
- **Responsive Design** - Works on all screen sizes

### Standards We Follow

- **WCAG 2.1 Level AA** - World Wide Web Consortium guidelines
- **EN 301 549 v3.2.1** - European accessibility standard
- **Section 508** - US accessibility requirements
- **ATAG 2.0** - Authoring tools accessibility guidelines

---

## Contact Us

### Accessibility Support

**Email:** [support@elevenspectacles.com](mailto:support@elevenspectacles.com)<br />

**Subject:** "Accessibility Issue," "Accessibility Question," or "Accessibility Request"

**What to include:**

- Your name and contact information
- Description of the issue or request
- Page URL (if applicable)
- Browser and assistive technology (if applicable)
- Preferred communication method

**Response time:** Within 24 business hours

### Alternative Contact Methods

We can communicate via:

- Phone call (arrange by email)
- Video call with interpreter
- Text relay service
- Email (preferred communication)

---

## Our Commitment

At Eleven Spectacles, accessibility is not an afterthought-it's a core value. We believe everyone should have equal access to our website and products.

We're committed to:

- **Continuous improvement** - Regular testing and updates
- **User feedback** - Listening to accessibility needs
- **Transparency** - Being honest about our current state
- **Responsiveness** - Quick resolution of accessibility issues
- **Education** - Training our team on accessibility best practices

---

**Version:** 1.1<br />

**Effective Date:** January 7, 2026<br />

**Last Updated:** June 21, 2026<br />

**Last Accessibility Review:** June 21, 2026<br />

**Next Scheduled Review:** September 21, 2026

**Compliance Standards:**

- WCAG 2.1 Level AA
- EN 301 549 v3.2.1
- EU Directive 2019/882 (European Accessibility Act)
- Section 508 (US ADA)

---

If you have any accessibility questions or concerns, please contact us at **support@elevenspectacles.com**. We're here to help.