Accessibility Statement

At Eleven Spectacles, we are committed to making our website accessible to all users, regardless of ability or disability. This statement outlines our accessibility standards, features, and how you can contact us for accessibility support.

Compliance Declaration

WCAG 2.1 Level AA Compliance

Eleven Spectacles declares compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard, as recommended by the World Wide Web Consortium (W3C).

This is the recommended level for all websites and provides accessibility for the broadest range of users with disabilities.

EN 301 549 Compliance

Our website complies with EN 301 549 v3.2.1, the European technical standard for ICT (Information and Communication Technology) accessibility.

This standard harmonizes with WCAG 2.1 Level AA and is the basis for the EU Web Accessibility Directive.

EU Web Accessibility Directive

We comply with Directive 2016/2102 (EU Web Accessibility Directive), which requires:

• Public and private websites to meet accessibility standards
• Regular accessibility reviews
• Public statement of accessibility
• Clear mechanism for users to report barriers

Accessibility Standards Overview

WCAG 2.1 Four Principles

Our website is built on four core WCAG 2.1 principles:

1. Perceivable

• Information must be presentable in ways users can perceive
• Not solely reliant on color, sound, or vision
• Text alternatives for non-text content

2. Operable

• All functionality must be operable via keyboard
• Users have enough time to read and use content
• Content doesn't cause seizures or physical reactions
• Users can navigate and find content easily

3. Understandable

• Text is readable and understandable
• Pages are predictable in appearance and behavior
• Users are helped to avoid and correct mistakes
• Language and terminology are clear

4. Robust

• Content is compatible with current and future assistive technologies
• Code is valid and properly structured
• No dependency on proprietary technologies

EN 301 549 Technical Requirements

We implement the technical requirements of EN 301 549 across:

• Web content (HTML, CSS, JavaScript)
• Assistive technology compatibility
• Electronic documents and forms
• Real-time communications (where applicable)

Current Accessibility Features

Visual Accessibility

For users with visual impairments, color blindness, or low vision:

✓ Alt text on all images - Descriptive text for product photos, decorative elements, and icons
✓ Color contrast compliance - Text meets WCAG Level AA minimum contrast ratios (4.5:1 for normal text)
✓ Resizable text - Users can increase text size up to 200% without loss of functionality
✓ No color dependency - Information is never conveyed by color alone
✓ Screen reader compatible - Website works with JAWS, NVDA, VoiceOver, TalkBack
✓ Readable fonts - Clear, sans-serif fonts sized appropriately for readability
✓ Focus indicators - Clear visual indication of keyboard focus on all interactive elements
✓ High contrast mode support - Compatible with browser high contrast and Windows High Contrast mode

Motor & Navigation Accessibility

For users with mobility limitations, dexterity challenges, or motor disabilities:

✓ Full keyboard navigation - All website functionality accessible via keyboard
✓ Large click targets - Buttons and links are 44x44 pixels minimum (touchscreen accessible)
✓ Skip navigation links - Jump directly to main content without tabbing through headers
✓ Predictable focus order - Tab order follows logical reading order
✓ No time limits - No forced navigation or session timeouts
✓ Alternative input methods - Compatible with voice control, eye tracking, switch devices
✓ Form accessibility - Forms are properly labeled and easy to complete
✓ No keyboard traps - Keyboard focus can move away from any element

Hearing Accessibility

For users who are deaf or hard of hearing:

✓ Captions & transcripts - Video content includes captions (where applicable)
✓ Text alternatives - Audio content has text transcripts
✓ No sound dependency - Information is never conveyed by sound alone
✓ Visual indicators - Use of visual cues instead of audio alerts

Cognitive & Learning Accessibility

For users with cognitive, learning, or developmental disabilities:

✓ Plain language - Clear, simple language; jargon minimized where possible
✓ Consistent navigation - Consistent layout and functionality across pages
✓ Predictable patterns - Website behaves in expected, logical ways
✓ Error prevention - Forms validate before submission; clear error messages
✓ Readable structure - Clear headings, organized content, logical sections
✓ Visual hierarchy - Important information stands out; text is scannable
✓ Definitions provided - Technical or specialized terms are defined

Technical Accessibility

✓ Semantic HTML5 - Proper document structure for assistive technologies
✓ ARIA labels - ARIA attributes provide context and labels where needed
✓ Valid code - Website code validates to HTML5 standards
✓ Mobile responsive - Website works on all devices and screen sizes
✓ Page language - Page language declared in HTML
✓ Landmarks & regions - Proper use of HTML regions (header, nav, main, footer)
✓ Fast loading - Optimized performance for all users and connection speeds

Browser & Assistive Technology Support

Supported Browsers

Our website is compatible with:

• Chrome - Latest and previous version
• Firefox - Latest and previous version
• Safari - Latest and previous version (macOS and iOS)
• Edge - Latest and previous version
• Mobile browsers - iOS Safari, Chrome Mobile, Samsung Internet

Compatible Assistive Technologies

Our website works with:

Screen Readers:

• JAWS (Windows)
• NVDA (Windows, free)
• VoiceOver (macOS and iOS)
• TalkBack (Android)
• Narrator (Windows)

Magnification & Vision Tools:

• Browser zoom (all browsers)
• Windows Magnifier
• macOS zoom
• Third-party magnification software

Voice & Dictation:

• Voice Control (Windows and macOS)
• Voice Access (Android)
• Built-in browser voice functionality

Switch & Alternative Input:

• Switch Control (iOS)
• Eye tracking devices
• Voice recognition software
• Switch-compatible hardware

Text-to-Speech:

• Built-in browser readers
• Third-party text-to-speech tools
• Natural Reader
• Voice control features

Mobile Accessibility

✓ Website is fully accessible on mobile devices
✓ Works with mobile screen readers (VoiceOver, TalkBack)
✓ Touch targets are appropriately sized (minimum 44x44 pixels)
✓ Responsive design works on all screen sizes
✓ Mobile browsers support keyboard navigation

Keyboard Navigation

Navigate With Your Keyboard

You can navigate our website entirely using your keyboard:

Skip Navigation

Press Tab when you first load a page to access our "Skip to Main Content" link, which allows you to:

• Jump directly to page main content
• Skip repetitive header navigation
• Save time navigating to what you need

Known Accessibility Limitations

While we work to make our website fully accessible, some limitations may exist:

Current Limitations

1. Video captions - Some embedded videos may not have captions (we're actively adding these)
2. PDF documents - Some downloadable PDFs may not be fully accessible (alternatives available)
3. Complex interactive features - Some advanced interactive elements may have limited keyboard support (we're improving these)
4. Third-party embedded content - Some external services may have accessibility limitations

How We Help

For any content you cannot access:

• Request alternatives - Contact us and we'll provide content in an accessible format
• Ask for assistance - We can help you accomplish your task using alternative methods
• Get text versions - We can convert PDFs and documents to accessible formats
• Alternative descriptions - We can provide detailed descriptions of video content

Accessibility Testing & Improvement

How We Test

We regularly test our website for accessibility using:

Automated Testing:

• axe DevTools (automated accessibility scanner)
• WAVE (web accessibility evaluation tool)
• Lighthouse accessibility audit
• Deque axe Engine

Manual Testing:

• Human review by accessibility specialists
• Keyboard-only navigation testing
• Screen reader testing (NVDA, JAWS, VoiceOver)
• Voice control and switch device testing
• Real assistive technology testing

User Testing:

• Feedback from users with disabilities
• Community accessibility review
• User experience testing with actual disabilities

Testing Frequency

• Quarterly - Automated accessibility testing
• Semi-annually - Manual testing with assistive technologies
• Annually - Comprehensive accessibility audit by external specialists

Continuous Improvement

We're committed to ongoing accessibility improvements:

• Regular audits against WCAG 2.1 Level AA standards
• Incorporation of user feedback
• Testing with real assistive technologies
• Staff training on accessibility best practices
• Staying current with evolving accessibility guidelines

Accessibility Roadmap

We're actively improving:

• Adding captions to all video content (target: Q1 2026)
• Enhancing form accessibility and error handling
• Improving color contrast in specific areas
• Expanding keyboard navigation support
• Adding more ARIA labels where beneficial
• Optimizing mobile accessibility further

Getting Help & Requesting Accommodations

Report Accessibility Issues

If you experience accessibility barriers or need assistance:

Email: support@elevenspectacles.com
Subject: "Accessibility Issue" or "Accessibility Request"

Include in your message:

• Description of the barrier or issue
• Page where you encountered it (URL)
• Browser and assistive technology you're using
• Steps to reproduce the problem
• How we can help

Response time: Within 24 hours

Request Alternative Formats

We can provide website content in alternative formats:

• Large print - Larger, high-contrast version
• Text files - Content as .txt, .docx, or other formats
• Audio descriptions - Audio explanations of video content
• Simplified text - Plain language version of complex content
• Braille - Braille versions of key documents (upon request)

Alternative Communication Methods

We can also communicate with you via:

• Phone call - Discuss accessibility needs verbally
• Video relay - Video call with sign language interpreter
• Text relay - Text-based communication
• Email - Written correspondence at your pace

Just let us know your preferred method.

Accessibility Accommodations

What We Can Provide

Beyond website accessibility, we can offer:

✓ Larger product images - High-resolution photos for detailed viewing
✓ Detailed descriptions - Written descriptions of product features and appearance
✓ Order assistance - Help completing your order if you have difficulty
✓ Payment alternatives - Assistance with payment if you have accessibility needs
✓ Delivery accommodations - Special arrangements for delivery address or timing
✓ Return assistance - Help with returns or warranty claims
✓ Customer support - Additional time or alternative methods for support inquiries

How to Request

Email support@elevenspectacles.com with:

• Your name and order number (if applicable)
• Description of your accessibility needs
• How we can accommodate you
• Your preferred communication method

Frequently Asked Questions

Third-Party Content & Services

Limitations

Some content on our website may be from third parties:

• Stripe payment processing - Has its own accessibility features
• DPD/DHL tracking - Third-party tracking system (links to their accessible platform)
• PostHog analytics - Tracks anonymized data (non-intrusive)
• External links - Linked websites have their own accessibility levels

Our Responsibility

We:

• Work with accessible third-party providers
• Test third-party accessibility
• Provide alternatives when needed
• Support you in accessing third-party services

We do not control third-party accessibility completely, but we ensure your experience with us is accessible.

Accessibility Complaints & Rights

Your Rights Under EU Law

Under Directive 2016/2102, you have the right to:

• Access our website with equal ease
• Request alternative formats of information
• File complaints about accessibility barriers
• Participate fully in digital transactions
• Expect regular accessibility reviews

Filing a Complaint

First step: Contact us to give us a chance to fix it

Email: support@elevenspectacles.com
Subject: "Accessibility Complaint"

If unresolved: File with your national accessibility authority

National Accessibility Authorities

Bulgaria:

• Commission for Personal Data Protection
• https://cpdp.bg

Other EU Countries:

• Find your authority: https://ec.europa.eu/info/consumer-rights_en

EU-Wide Complaint Mechanism

For complaints about website accessibility:

• European Accessibility Act Resources
• Contact your national supervisory authority

Accessibility Statement Details

Scope

This accessibility statement applies to:

• elevenspectacles.com website (all pages)
• All subpages and content
• Product catalog and checkout
• Support and legal pages
• Mobile responsive versions

Not included:

• Third-party websites and services
• Archived pages (older than 2 years)
• User-uploaded content (customer reviews, etc.)

Assessment Information

Last accessibility review: January 7, 2026
Last accessibility audit: January 7, 2026
Next scheduled review: April 7, 2026
Next scheduled audit: January 7, 2027

Assessment method:

• WCAG 2.1 Level AA guidelines
• EN 301 549 v3.2.1 standards
• Automated accessibility testing
• Manual testing with assistive technologies
• User accessibility feedback

Compliance level: WCAG 2.1 Level AA, EN 301 549

Technical Details

Accessibility Technology Stack

• Semantic HTML5 - Proper document structure
• ARIA - Accessible Rich Internet Applications labels and roles
• CSS3 - Properly structured styling with accessible patterns
• JavaScript - Keyboard and screen reader accessible
• Responsive Design - Works on all screen sizes

Standards We Follow

• WCAG 2.1 Level AA - World Wide Web Consortium guidelines
• EN 301 549 v3.2.1 - European accessibility standard
• Section 508 - US accessibility requirements
• ATAG 2.0 - Authoring tools accessibility guidelines

Contact Us

Accessibility Support

Email: support@elevenspectacles.com
Subject: "Accessibility Issue," "Accessibility Question," or "Accessibility Request"

What to include:

• Your name and contact information
• Description of the issue or request
• Page URL (if applicable)
• Browser and assistive technology (if applicable)
• Preferred communication method

Response time: Within 24 business hours

Alternative Contact Methods

We can communicate via:

• Phone call (arrange by email)
• Video call with interpreter
• Text relay service
• Email (preferred communication)

Related Policies & Resources

Related Legal Documents

Learn more about our commitments and policies:

• Privacy Policy
• Cookie Policy
• Terms & Conditions
• Company Imprint
• Copyright & IP Rights

External Accessibility Resources

Official Standards:

• Web Accessibility Initiative (W3C)
• WCAG 2.1 Guidelines
• EN 301 549 Standard

Learning Resources:

• WebAIM - Web accessibility information
• The A11Y Project - Community-driven accessibility project
• Accessibility Guidelines - Section 508 guidelines

Testing Tools:

• axe DevTools - Accessibility scanner
• WAVE - Web accessibility evaluation tool
• Lighthouse - Chrome audit tool

Communities:

• Inclusive Design Community
• A11y Slack Community

Our Commitment

At Eleven Spectacles, accessibility is not an afterthought-it's a core value. We believe everyone should have equal access to our website and products.

We're committed to:

• Continuous improvement - Regular testing and updates
• User feedback - Listening to accessibility needs
• Transparency - Being honest about our current state
• Responsiveness - Quick resolution of accessibility issues
• Education - Training our team on accessibility best practices

Version: 1.0
Effective Date: January 7, 2026
Last Updated: January 7, 2026
Last Accessibility Review: January 7, 2026
Next Scheduled Review: April 7, 2026

Compliance Standards:

• WCAG 2.1 Level AA
• EN 301 549 v3.2.1
• EU Directive 2016/2102 (Web Accessibility Directive)
• Section 508 (US ADA)

If you have any accessibility questions or concerns, please contact us at support@elevenspectacles.com. We're here to help.