Limited Warranty

We stand behind the quality of our craftsmanship. Every pair is carefully designed and manufactured to the highest standards. 2-year coverage, fast resolution, and complete peace of mind.

What's Covered

Your Eleven Spectacles are protected against defects for 2 calendar years from purchase date. Coverage includes:

• Frame Defects: Cracks, structural breaks, or bends from manufacturing errors
• Lens Defects: Delamination, coating failure, or optical defects from manufacturing
• Hinge Problems: Hinges that fail or malfunction due to manufacturing defects
• Assembly Defects: Issues caused by manufacturing errors or material flaws

What's Not Covered

• Accidental Damage: Drops, impacts, falls, or collision damage
• Normal Wear: Minor scratches, frame fading, or natural aging with regular use
• Misuse & Abuse: Swimming, extreme sports, or exposure to extreme conditions without proper protection

Our Quality Process

Before every pair leaves our atelier, each product undergoes rigorous quality checks:

• Individual inspection for defects and alignment
• Functionality testing of all moving parts
• Packaging verification
• Order accuracy verification
• Final review by a second team member

This meticulous process ensures only products meeting our premium standards reach you.

File Your Warranty Claim

Resolution Options

Based on the defect, we'll:

• Repair – Return your sunglasses in 5-10 business days plus shipping
• Replace – Send a replacement in the same style or comparable alternative in 2-3 business days plus shipping
• Refund – Issue a full refund to your original payment method within 14 calendar days of approval

If repair isn't feasible, we replace. If replacement won't work, we refund.

Warranty Terms

• Valid for the original purchaser only
• Non-transferable to another person
• Applies only to direct purchases from Eleven Spectacles
• Requires proof of purchase (order confirmation)
• One repair or replacement per issue

Repaired or Replaced Items

Items repaired or replaced under warranty receive a limited 6-month warranty covering the repaired component and repair workmanship.

Common Warranty Questions

• What should I include with my claim? Order number and purchase date, detailed issue description, clear photos of the defect from multiple angles, and timeline of when you noticed the problem.
• Damaged during shipping? Contact us with photos – we'll replace at no cost. This is covered under our shipping protection.
• What if I move to a different location? The warranty remains valid as long as you continue to use the product.
• Can I use the warranty for a different product? No, the warranty is specific to the product you purchased.
• What if the original purchaser can't claim the warranty? The original purchaser may need to initiate the claim since warranty is non-transferable. For special circumstances, contact support and we'll help if possible.

Related Support Topics

• Returns & Refunds
• Payments & Payment Methods
• Shipping Information

Version: 1.2 | Last Updated: January 12, 2026