How long is the warranty on Eleven Spectacles?

Every pair has a 2-year Limited Warranty from the date of purchase, covering manufacturing defects and material faults. It comes on top of the legal guarantee of conformity, which lasts at least 2 years from delivery.

What does the warranty cover?

Defects caused by manufacturing: frame cracks or breaks, lens delamination or coating failure, hinge faults and assembly faults. It does not cover accidental damage, normal wear or misuse.

How do I claim the warranty?

Email support@elevenspectacles.com with your order number, a short description and photos of the defect. We reply within 48 hours and repair or replace the pair, or refund it if neither is possible.

What's the difference between warranty and returns?

The 14-day return right lets you withdraw from a purchase without a reason. The warranty and the legal guarantee cover defects. They are separate.

How long does a warranty repair take?

A repair takes 5-10 business days plus shipping. A replacement ships within 2-3 business days.

2-Year Sunglasses Warranty

Every pair of Eleven Spectacles has a 2-year Limited Warranty against manufacturing defects. It comes on top of your legal guarantee, which it never reduces.

What's covered

The Limited Warranty runs for 2 years from the date of purchase and covers defects caused by manufacturing or materials:

Frame: cracks, breaks or bends caused by a manufacturing fault
Lenses: delamination, coating failure or optical faults from manufacturing
Hinges: hinges that fail because of a manufacturing fault
Assembly: loose fittings or other faults from assembly or material flaws

Your Legal Guarantee

Under EU law you have a legal guarantee of at least 2 years from delivery, free of charge. If a defect appears within 1 year of delivery, it is presumed to have existed at delivery. You can ask for repair or replacement, and a refund if neither is possible. Our warranty adds to these rights and never reduces them.

The legal guarantee is set out on the EU's official Your Europe guarantees page. Some countries give more: in Spain, for example, it is 3 years. Our Returns & Refunds Policy has the full terms.

What's not covered

Accidental damage: drops, impacts or a pair that was sat on
Normal wear: small scratches and the gradual ageing of a pair in regular use
Misuse: for example swimming with the sunglasses or exposing them to extreme heat

Our care guide explains how to avoid most of these.

How to claim

Photograph the Defect

Take clear photos of the defect from several angles.

Email Support

Email support@elevenspectacles.com with your order number, a short description and the photos.

Our Reply

We reply within 48 hours and, if the defect is covered, send you a prepaid return label.

Repair or Replacement

We repair or replace the sunglasses. If neither is possible, we refund them.

What happens next

Repair: we return your sunglasses within 5-10 business days, plus shipping.
Replacement: we send the same style, or a comparable one if it is no longer available, within 2-3 business days, plus shipping.
Refund: if neither repair nor replacement is possible, we refund the purchase price to your original payment method within 14 calendar days of approving the claim.

A repaired or replaced part carries its own 6-month warranty on the part and the work.

Warranty terms

The Limited Warranty applies to pairs bought directly from Eleven Spectacles.
It covers the original purchaser and needs the order confirmation as proof of purchase.
It covers one repair or replacement per issue.

These terms apply only to the Limited Warranty. Your legal guarantee applies in full whatever they say.

Common questions

Arrived damaged? That is a delivery issue, not a warranty claim. Email us with photos within 48 hours and we arrange a free replacement or refund. See Shipping & Delivery.

What should I include in my claim? Your order number, a short description of the defect, when you first noticed it, and clear photos from several angles.

Not sure whether the defect is covered? Email support@elevenspectacles.com with "Warranty question" in the subject line. We reply within 48 hours.

References

European Union. "Guarantees on goods bought in the EU." Your Europe. europa.eu