---
title: "Limited Warranty"
description: "Our 2-year warranty covers craftsmanship defects in your Eleven Spectacles"
canonical_url: "https://elevenspectacles.com/resources/support/warranty"
last_updated: "2026-01-12"
---

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<u-badge icon="i-heroicons-shield-check" label="2-Year Coverage" variant="outline">



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<u-badge icon="i-heroicons-arrow-path" label="Fast Resolution" variant="outline">



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<u-badge icon="i-heroicons-check-circle" label="Peace of Mind" variant="outline">



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</div>

We stand behind the quality of our craftsmanship. Every pair is carefully designed and manufactured to the highest standards. 2-year coverage, fast resolution, and complete peace of mind.

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## What's Covered

Your Eleven Spectacles are protected against defects for 2 calendar years from purchase date. Coverage includes:

- **Frame Defects:** Cracks, structural breaks, or bends from manufacturing errors
- **Lens Defects:** Delamination, coating failure, or optical defects from manufacturing
- **Hinge Problems:** Hinges that fail or malfunction due to manufacturing defects
- **Assembly Defects:** Issues caused by manufacturing errors or material flaws

<u-alert color="neutral" description="Under EU law, you have additional rights as a consumer. If your product is defective, you may be entitled to repair, replacement, or refund. Our warranty is in addition to these legal rights." icon="i-heroicons-shield-check" title="Your EU Consumer Rights" variant="outline">



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## What's Not Covered

- **Accidental Damage:** Drops, impacts, falls, or collision damage
- **Normal Wear:** Minor scratches, frame fading, or natural aging with regular use
- **Misuse & Abuse:** Swimming, extreme sports, or exposure to extreme conditions without proper protection

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## Our Quality Process

Before every pair leaves our atelier, each product undergoes rigorous quality checks:

- Individual inspection for defects and alignment
- Functionality testing of all moving parts
- Packaging verification
- Order accuracy verification
- Final review by a second team member

This meticulous process ensures only products meeting our premium standards reach you.

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## File Your Warranty Claim

<u-timeline :items="[{"title":"Document the Defect", "description": "Take clear photos of the defect from multiple angles, showing the affected area and any visible damage.", "icon": "i-heroicons-camera"}, {"title": "Email Support", "description": "Send to support@elevenspectacles.com with your order number, purchase date, defect description, and photos.", "icon": "i-heroicons-envelope"}, {"title": "24-Hour Response", "description": "We review your claim and respond within 24 hours with questions or next steps.", "icon": "i-heroicons-check-circle"}, {"title": "Assessment", "description": "We assess the defect against warranty coverage within 5 days and inform you of the resolution option.", "icon": "i-heroicons-document-text"}, {"title": "Get Resolution", "description": "We repair, replace, or refund based on the defect. Most claims resolve within 5-10 business days total.", "icon": "i-heroicons-gift"}]" color="primary" size="xl">



</u-timeline>

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## Resolution Options

Based on the defect, we'll:

- **Repair** – Return your sunglasses in 5-10 business days plus shipping
- **Replace** – Send a replacement in the same style or comparable alternative in 2-3 business days plus shipping
- **Refund** – Issue a full refund to your original payment method within 14 calendar days of approval

If repair isn't feasible, we replace. If replacement won't work, we refund.

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## Warranty Terms

- Valid for the original purchaser only
- Non-transferable to another person
- Applies only to direct purchases from Eleven Spectacles
- Requires proof of purchase (order confirmation)
- One repair or replacement per issue

**Repaired or Replaced Items**

Items repaired or replaced under warranty receive a limited 6-month warranty covering the repaired component and repair workmanship.

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## Common Warranty Questions

- **What should I include with my claim?**
Order number and purchase date, detailed issue description, clear photos of the defect from multiple angles, and timeline of when you noticed the problem.
- **Damaged during shipping?**
Contact us with photos – we'll replace at no cost. This is covered under our shipping protection.
- **What if I move to a different location?**
The warranty remains valid as long as you continue to use the product.
- **Can I use the warranty for a different product?**
No, the warranty is specific to the product you purchased.
- **What if the original purchaser can't claim the warranty?**
The original purchaser may need to initiate the claim since warranty is non-transferable. For special circumstances, contact support and we'll help if possible.

<u-alert color="neutral" description="Unsure if your claim is covered? Just ask. Email support@elevenspectacles.com with 'Warranty Question' in the subject line. We'd rather help than deny a valid claim. Response within 24 hours." icon="i-heroicons-question-mark-circle" title="Still Have Questions?" variant="outline">



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**Version:** 1.2 | **Last Updated:** January 12, 2026