Legal Notice & Imprint

This page provides the legally required impressum (legal notice) and company information for Eleven Spectacles, operated by Nikta 11 Ltd., a Bulgaria-based luxury eyewear e-commerce company headquartered in Varna. As mandated by the E-Commerce Directive (2000/31/EC), GDPR, and EU consumer protection regulations, we provide transparent business registration details, contact information, and compliance documentation for our customers across Europe.

Company Registration & Business Information

Legal Entity & Provider Details

Company Name: Nikta 11 Ltd.

Business Address:
Petko Yu. Todorov Street 33
9000 Varna
Bulgaria

Headquarters:
Varna, Bulgaria

Contact Information

Email: support@elevenspectacles.com

Website: elevenspectacles.com

Response Time: We aim to respond to all inquiries within 24 business hours

Business Registration (Bulgaria)

Unique Identification Code (UIC): 207628419

Registered in: Bulgarian Public Registers (Trade Register of Bulgaria)

Registration Authority: Regional Court of Varna

Jurisdiction: Varna, Bulgaria (EU Member State)

Legal Basis

This website and e-commerce operations are conducted in compliance with:

• E-Commerce Directive (Directive 2000/31/EC)
• Consumer Protection Act (Bulgaria)
• General Data Protection Regulation (GDPR) (EU 2016/679)
• Consumer Rights Directive (Directive 2011/83/EU)
• Distance Selling Regulations

Supervisory & Regulatory Authorities

Data Protection Authority

Commission for Personal Data Protection (CPDP)

Address:
Prof. Tsvetan Lazarov Street No. 2
1000 Sofia
Bulgaria

Phone: +359 (2) 940 20 46

Fax: +359 (2) 940 36 40

Email:

• kzld@government.bg
• kzld@cpdp.bg

Website: https://cpdp.bg

Responsibility: Oversees compliance with GDPR and data protection laws. File complaints about data privacy violations.

Consumer Protection Authority

Commission for Consumer Protection (CCP)

Address:
Slaveykov Square No. 4A
Floors 3, 4, and 6
1000 Sofia
Bulgaria

Phone: +359 (2) 980 25 24

Fax: +359 (2) 988 42 18

Hotline: 0700 111 22

Website: https://www.kzp.bg

Responsibility: Enforces consumer protection laws, investigates complaints, and ensures fair trading practices. File complaints about consumer rights violations.

Consumer Dispute Resolution & Complaints

EU Out-of-Court Dispute Resolution

For disputes regarding purchases on our website, consumers have the right to access alternative dispute resolution procedures:

EU Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/

This platform provides an independent, impartial, transparent, effective, fast, and fair dispute resolution service for online consumer transactions across the EU.

How to File a Complaint

If you have a complaint:

1. Contact us first - We want to resolve issues directly
   • Email: support@elevenspectacles.com
   • Subject: "Consumer Complaint"
   • Include: Order number, issue description, desired resolution
2. Wait for our response - We'll respond within 14 days
3. If unresolved - File a complaint with the Consumer Protection Commission (see above)
4. Alternative dispute resolution - Use the EU ODR platform for mediation

Complaint Procedure Timeline

• Day 1: You submit your complaint to us
• Within 14 days: We acknowledge and respond with a resolution plan
• Within 30 days: We work toward resolution
• If unresolved: You may file with consumer authorities or ODR

Website Liability & Disclaimer

Content Disclaimer

The information provided on this website is accurate to the best of our knowledge. However, we do not guarantee that all information is:

• Completely accurate or up-to-date
• Error-free
• Suitable for your specific purposes

Prices, product availability, and information may change without notice.

Limitation of Liability

To the extent permitted by law, Eleven Spectacles shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits or business interruption
• Damages arising from website use or content accessed
• Third-party actions or content

Our total liability is limited to the amount you paid for your purchase.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

• The content of linked websites
• Privacy practices of third parties
• Technical issues with external sites
• Availability of linked resources

Review third-party privacy policies and terms before providing information.

Product Information & Safety Standards

Luxury Eyewear Product Details

Product Category: Luxury designer sunglasses

Manufacturer: Nikta 11 Ltd.

Manufacturing Standards:

• CE marking compliance for applicable products
• ISO standards for optical quality
• EU safety regulations for eyewear

Product Safety

All Eleven Spectacles products comply with:

• EN ISO 12312-1 - Safety standards for sunglasses
• Medical Device Regulation (EU 2017/745) - Where applicable for prescription eyewear
• UV Protection Standards - Verified UV400 protection

Warranty & Guarantees

• Limited Warranty: 2 years from purchase (see Limited Warranty)
• Legal Guarantee: 2 years (EU Consumer Rights)
• Right of Withdrawal: 14 days (EU law)

For details, see our Returns & Refunds Policy.

Payment & Security

Payment Processing

All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor.

• Encryption: HTTPS/TLS encryption for all transactions
• Card Security: We do not store full credit card details
• Compliance: PCI-DSS, EMV, and 3D Secure standards

Payment Methods Accepted

• Credit cards (Visa, Mastercard, American Express, Discover)
• Digital wallets (Apple Pay, Google Pay)

For details, see our Payments Guide.

Data Protection & Privacy

Data Protection Officer

Currently, Eleven Spectacles does not have a dedicated Data Protection Officer. For data protection inquiries:

Email: support@elevenspectacles.com
Subject: "Data Protection Inquiry"

Data Processing

All personal data is processed in accordance with:

• GDPR (EU 2016/679)
• Our Privacy Policy - See full Privacy Policy

Data is stored within the EU using Railway cloud infrastructure with encryption and security measures.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (right to be forgotten)
• Object to processing
• Request data portability
• File complaints with supervisory authorities

For details and how to exercise these rights, see our Privacy Policy.

Cookie Policy

Cookies Used

Our website uses:

• Essential cookies - For checkout and functionality (no consent required)
• Analytics cookies - PostHog cookieless tracking (no consent required; anonymized data)
• Marketing cookies - For promotional purposes (consent required)

Cookie Consent

Upon first visit, you'll see a cookie banner. You can:

• Accept all cookies
• Accept only essential cookies
• Manage preferences

See our Privacy Policy for full cookie details.

Intellectual Property Rights

Trademarks & Content

All content on this website, including:

• Text, images, and graphics
• Product designs and photos
• Logos and trademarks
• Software and code

...are the intellectual property of Nikta 11 Ltd. or are used with permission.

Prohibited Use

You may not:

• Reproduce or modify content without permission
• Use our trademarks or logos for commercial purposes
• Copy product images for unauthorized use
• Scrape or systematically download content

For permission requests, contact support@elevenspectacles.com.

User-Generated Content

By submitting content (reviews, feedback, photos):

• You grant Eleven Spectacles a non-exclusive license to use, display, and modify the content
• You confirm you own the rights to the content
• You represent the content is not defamatory or infringing
• You accept that content may be used in marketing (anonymously)

Website Terms of Use

Acceptable Use

By using this website, you agree to:

• Use it only for lawful purposes
• Not attempt to gain unauthorized access
• Not interfere with website functionality
• Not transmit viruses, malware, or harmful code
• Not scrape or automate data collection
• Not impersonate other users

Account & Password

If you create an account:

• You're responsible for maintaining confidentiality
• You're liable for all activities using your password
• Notify us immediately of unauthorized access
• We reserve the right to suspend accounts for misuse

Prohibited Activities

You may not use this website to:

• Engage in fraud or deception
• Violate laws or regulations
• Infringe intellectual property rights
• Harass, threaten, or abuse others
• Send spam or unsolicited materials
• Circumvent security measures

Modifications & Updates

Changes to This Notice

We may update this legal notice at any time. Changes are effective immediately upon posting.

Continued use of the website after changes indicates your acceptance of the updated terms.

Changes to Website

We reserve the right to:

• Modify website content and functionality
• Suspend or discontinue services
• Update policies and procedures
• Change product availability or pricing

Applicable Law & Jurisdiction

Governing Law

This website and all transactions are governed by:

• Bulgarian Law
• EU Regulations (GDPR, Consumer Rights Directive, E-Commerce Directive)

Jurisdiction

Disputes arising from website use are subject to the jurisdiction of:

• Bulgarian Courts
• Courts of the customer's country (where applicable under consumer protection law)

For consumers in EU member states, consumer protection laws of your country apply.

Additional Legal Information

Export Compliance

Products are sold and exported in compliance with applicable EU regulations and international trade laws.

Age Restrictions

Our website is intended for adults. We do not knowingly sell to customers under the age of majority in their jurisdiction.

Force Majeure

Eleven Spectacles is not liable for inability to perform obligations due to circumstances beyond reasonable control, including:

• Natural disasters
• Wars or terrorism
• Government actions
• Pandemics or public health emergencies
• Strikes or labor disputes

Business Transparency

Operating Principles

Eleven Spectacles is committed to:

• Transparency - Clear information about products and policies
• Consumer Protection - Respecting EU consumer rights
• Data Privacy - Protecting customer information
• Fair Trading - Honest and ethical business practices
• Quality - Premium products and service

Codes of Conduct

We adhere to:

• EU Consumer Rights standards
• E-Commerce Directive requirements
• Industry best practices for luxury eyewear
• GDPR and data protection principles

Language & Interpretation

Official Language

The English version of this imprint is the authoritative version. Translations are provided for convenience only. In case of discrepancy, the English version controls.

Severability

If any provision of this notice is found to be invalid or unenforceable, that provision is severable and does not affect the validity of remaining provisions.

Document Version

Version: 1.0
Effective Date: January 7, 2026
Last Updated: January 7, 2026

Next Review: January 7, 2027

Nikta 11 Ltd.
Petko Yu. Todorov Street 33
9000 Varna, Bulgaria
UIC: 207628419

Related Legal Documents

Learn more about our policies and commitments:

• Privacy Policy
• Cookie Policy
• Terms & Conditions
• Accessibility Statement
• Copyright & IP Rights