--- title: "Legal Notice & Imprint" description: "Legal information about Eleven Spectacles and our business details" canonical_url: "https://elevenspectacles.com/resources/legal/imprint" last_updated: "2026-01-07" ---
This page provides the legally required impressum (legal notice) and company information for Eleven Spectacles, operated by Nikta 11 Ltd., a Bulgaria-based luxury eyewear e-commerce company headquartered in Varna. As mandated by the E-Commerce Directive (2000/31/EC), GDPR, and EU consumer protection regulations, we provide transparent business registration details, contact information, and compliance documentation for our customers across Europe. --- ## Company Registration & Business Information ### Legal Entity & Provider Details **Company Name:** Nikta 11 Ltd. **Business Address:**
Petko Yu. Todorov Street 33
9000 Varna
Bulgaria **Headquarters:**
Varna, Bulgaria ### Contact Information **Email:** [support@elevenspectacles.com](mailto:support@elevenspectacles.com) **Website:** elevenspectacles.com **Response Time:** We aim to respond to all inquiries within 24 business hours ### Business Registration (Bulgaria) **Unique Identification Code (UIC):** 207628419 **VAT Number:** BG207628419 **Registered in:** Bulgarian Public Registers (Trade Register of Bulgaria) **Registration Authority:** Regional Court of Varna **Jurisdiction:** Varna, Bulgaria (EU Member State) --- ## Legal Basis This website and e-commerce operations are conducted in compliance with: - **E-Commerce Directive** (Directive 2000/31/EC) - **Consumer Protection Act** (Bulgaria) - **General Data Protection Regulation (GDPR)** (EU 2016/679) - **Consumer Rights Directive** (Directive 2011/83/EU) - **Distance Selling Regulations** --- ## Supervisory & Regulatory Authorities ### Data Protection Authority **Commission for Personal Data Protection (CPDP)** **Address:**
Prof. Tsvetan Lazarov Street No. 2
1000 Sofia
Bulgaria **Phone:** +359 (2) 940 20 46 **Fax:** +359 (2) 940 36 40 **Email:** - [kzld@government.bg](mailto:kzld@government.bg) - [kzld@cpdp.bg](mailto:kzld@cpdp.bg) **Website:** [https://cpdp.bg](https://cpdp.bg) **Responsibility:** Oversees compliance with GDPR and data protection laws. File complaints about data privacy violations. --- ### Consumer Protection Authority **Commission for Consumer Protection (CCP)** **Address:**
Slaveykov Square No. 4A
Floors 3, 4, and 6
1000 Sofia
Bulgaria **Phone:** +359 (2) 980 25 24 **Fax:** +359 (2) 988 42 18 **Hotline:** 0700 111 22 **Website:** [https://www.kzp.bg](https://www.kzp.bg) **Responsibility:** Enforces consumer protection laws, investigates complaints, and ensures fair trading practices. File complaints about consumer rights violations. --- ## Consumer Dispute Resolution & Complaints ### EU Out-of-Court Dispute Resolution For disputes regarding purchases on our website, consumers have the right to access alternative dispute resolution procedures: **EU Online Dispute Resolution Platform:**
[https://ec.europa.eu/consumers/odr/](https://ec.europa.eu/consumers/odr/) This platform provides an independent, impartial, transparent, effective, fast, and fair dispute resolution service for online consumer transactions across the EU. ### How to File a Complaint **If you have a complaint:** 1. **Contact us first** - We want to resolve issues directly - Email: [support@elevenspectacles.com](mailto:support@elevenspectacles.com) - Subject: "Consumer Complaint" - Include: Order number, issue description, desired resolution 2. **Wait for our response** - We acknowledge within 2 business days and aim to resolve within 14 days 3. **If unresolved** - File a complaint with the Consumer Protection Commission (see above) 4. **Alternative dispute resolution** - Use the EU ODR platform for mediation ### Complaint Procedure Timeline - **Day 1:** You submit your complaint to us - **Within 2 business days:** We acknowledge and assign a representative - **Within 5 business days:** We investigate and assess your claim - **Within 14 days:** We propose a resolution (refund, replacement, or repair) - **If unresolved:** You may file with consumer authorities or ODR --- ## Website Liability & Disclaimer ### Content Disclaimer The information provided on this website is accurate to the best of our knowledge. However, we do not guarantee that all information is: - Completely accurate or up-to-date - Error-free - Suitable for your specific purposes Prices, product availability, and information may change without notice. ### Limitation of Liability To the extent permitted by law, Eleven Spectacles shall not be liable for: - Indirect, incidental, special, or consequential damages - Lost profits or business interruption - Damages arising from website use or content accessed - Third-party actions or content Our total liability is limited to the amount you paid for your purchase. ### Third-Party Links Our website may contain links to third-party websites. We are not responsible for: - The content of linked websites - Privacy practices of third parties - Technical issues with external sites - Availability of linked resources Review third-party privacy policies and terms before providing information. --- ## Product Information & Safety Standards ### Luxury Eyewear Product Details **Product Category:** Luxury designer sunglasses **Manufacturer:** Nikta 11 Ltd. **Manufacturing Standards:** - CE marking compliance for applicable products - ISO standards for optical quality - EU safety regulations for eyewear ### Product Safety All Eleven Spectacles products comply with: - **EN ISO 12312-1** - Safety standards for sunglasses - **UV Protection Standards** - Verified UV400 protection ### Warranty & Guarantees - **Limited Warranty:** 2 years from purchase (see [Limited Warranty](/resources/support/warranty)) - **Legal Guarantee:** 2 years (EU Consumer Rights) - **Right of Withdrawal:** 14 days (EU law) For details, see our [Returns & Refunds Policy](/resources/legal/return-and-refund-policy). --- ## Payment & Security ### Payment Processing All payments are processed securely through **Stripe**, a PCI-DSS Level 1 certified payment processor. - **Encryption:** HTTPS/TLS encryption for all transactions - **Card Security:** We do not store full credit card details - **Compliance:** PCI-DSS, EMV, and 3D Secure standards ### Payment Methods Accepted - Credit cards (Visa, Mastercard, American Express, Discover) - Digital wallets (Apple Pay, Google Pay) For details, see our [Payments Guide](/resources/support/payments-guide). --- ## Data Protection & Privacy ### Data Protection Officer Currently, Eleven Spectacles does not have a dedicated Data Protection Officer. For data protection inquiries: **Email:** [support@elevenspectacles.com](mailto:support@elevenspectacles.com)
**Subject:** "Data Protection Inquiry" ### Data Processing All personal data is processed in accordance with: - **GDPR (EU 2016/679)** - **Our Privacy Policy** - [See full Privacy Policy](/resources/legal/privacy-policy) Data is stored within the EU using **Railway** cloud infrastructure with encryption and security measures. ### Your Rights You have the right to: - Access your personal data - Correct inaccurate information - Request deletion (right to be forgotten) - Object to processing - Request data portability - File complaints with supervisory authorities For details and how to exercise these rights, see our [Privacy Policy](/resources/legal/privacy-policy). --- ## Cookie Policy ### Cookies Used Our website uses: - **Essential cookies** - For checkout and functionality (no consent required) - **Analytics cookies** - PostHog cookieless tracking (no consent required; anonymized data) - **Marketing cookies** - For promotional purposes (consent required) ### Cookie Consent Upon first visit, you'll see a cookie banner. You can: - Accept all cookies - Accept only essential cookies - Manage preferences See our [Privacy Policy](/resources/legal/privacy-policy) for full cookie details. --- ## Intellectual Property Rights ### Trademarks & Content All content on this website, including: - Text, images, and graphics - Product designs and photos - Logos and trademarks - Software and code ...are the intellectual property of Nikta 11 Ltd. or are used with permission. ### Prohibited Use You may not: - Reproduce or modify content without permission - Use our trademarks or logos for commercial purposes - Copy product images for unauthorized use - Scrape or systematically download content For permission requests, contact [support@elevenspectacles.com](mailto:support@elevenspectacles.com). ### User-Generated Content By submitting content (reviews, feedback, photos): - You grant Eleven Spectacles a non-exclusive license to use, display, and modify the content - You confirm you own the rights to the content - You represent the content is not defamatory or infringing - You accept that content may be used in marketing (anonymously) --- ## Website Terms of Use ### Acceptable Use By using this website, you agree to: - Use it only for lawful purposes - Not attempt to gain unauthorized access - Not interfere with website functionality - Not transmit viruses, malware, or harmful code - Not scrape or automate data collection - Not impersonate other users ### Account & Password If you create an account: - You're responsible for maintaining confidentiality - You're liable for all activities using your password - Notify us immediately of unauthorized access - We reserve the right to suspend accounts for misuse ### Prohibited Activities You may not use this website to: - Engage in fraud or deception - Violate laws or regulations - Infringe intellectual property rights - Harass, threaten, or abuse others - Send spam or unsolicited materials - Circumvent security measures --- ## Modifications & Updates ### Changes to This Notice We may update this legal notice at any time. Changes are effective immediately upon posting. **Continued use of the website after changes indicates your acceptance of the updated terms.** ### Changes to Website We reserve the right to: - Modify website content and functionality - Suspend or discontinue services - Update policies and procedures - Change product availability or pricing --- ## Applicable Law & Jurisdiction ### Governing Law This website and all transactions are governed by: - **Bulgarian Law** - **EU Regulations** (GDPR, Consumer Rights Directive, E-Commerce Directive) ### Jurisdiction Disputes arising from website use are subject to the jurisdiction of: - **Bulgarian Courts** - **Courts of the customer's country** (where applicable under consumer protection law) For consumers in EU member states, consumer protection laws of your country apply. --- ## Additional Legal Information ### Export Compliance Products are sold and exported in compliance with applicable EU regulations and international trade laws. ### Age Restrictions Our website is intended for adults. We do not knowingly sell to customers under the age of majority in their jurisdiction. ### Force Majeure Eleven Spectacles is not liable for inability to perform obligations due to circumstances beyond reasonable control, including: - Natural disasters - Wars or terrorism - Government actions - Pandemics or public health emergencies - Strikes or labor disputes --- ## Business Transparency ### Operating Principles Eleven Spectacles is committed to: - **Transparency** - Clear information about products and policies - **Consumer Protection** - Respecting EU consumer rights - **Data Privacy** - Protecting customer information - **Fair Trading** - Honest and ethical business practices - **Quality** - Premium products and service ### Codes of Conduct We adhere to: - EU Consumer Rights standards - E-Commerce Directive requirements - Industry best practices for luxury eyewear - GDPR and data protection principles --- ## Language & Interpretation ### Official Language The English version of this imprint is the authoritative version. Translations are provided for convenience only. In case of discrepancy, the English version controls. ### Severability If any provision of this notice is found to be invalid or unenforceable, that provision is severable and does not affect the validity of remaining provisions. --- ## Document Version **Version:** 1.0
**Effective Date:** January 7, 2026
**Last Updated:** January 7, 2026 **Next Review:** January 7, 2027 --- **Nikta 11 Ltd.**
Petko Yu. Todorov Street 33
9000 Varna, Bulgaria
UIC: 207628419