Question 1

What is Eleven Spectacles?

Accepted Answer

Eleven Spectacles is a luxury eyewear brand specializing in premium titanium sunglasses with ZEISS lenses. We create timeless designs focused on exceptional optical quality, comfort, and craftsmanship for discerning EU customers.

Question 2

What makes ZEISS lenses superior?

Accepted Answer

ZEISS brings 175+ years of optical innovation to our sunglasses. Their lenses offer exceptional clarity, advanced UV protection, anti-reflective coatings that reduce 99.5% of glare, and precision manufacturing that minimizes optical aberrations. Every pair includes ZEISS DuraVision coating for scratch resistance and enhanced visual performance.

Question 3

Why titanium frames?

Accepted Answer

Titanium offers the best balance of durability and comfort. Our frames weigh just 18g, use aerospace-grade titanium for exceptional strength, are naturally hypoallergenic (ideal for sensitive skin), and maintain their lightweight feel without compromising structural integrity. Titanium is also more sustainable and long-lasting than other materials.

Question 4

How can I contact customer support?

Accepted Answer

Email support@elevenspectacles.com or use our contact form. We respond within 24 hours. For urgent issues, phone support may be available-check our contact page for current options.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, we ship to all EU countries plus Switzerland, Norway, and Iceland with free shipping. International customers outside these regions should contact support@elevenspectacles.com for shipping options and costs.

Question 6

What is your return policy?

Accepted Answer

You have 14 days from delivery to return for any reason under EU consumer law. We provide free prepaid return labels. Full refund within 14 days of receiving returns. Learn more on our returns & refunds policy page.

Question 7

How long is the warranty?

Accepted Answer

We offer a 2-year limited warranty covering manufacturing defects in titanium frames and ZEISS lenses. The EU legal guarantee (2 years) covers non-conformities with product description. Total coverage up to 4 years depending on issue type. See our warranty page for details.

Question 8

How do I care for my sunglasses?

Accepted Answer

Use our included microfiber cloth for daily cleaning. Store in the protective case when not wearing. Avoid extreme heat and keep away from harsh chemicals. Never wipe dry lenses-rinse gently with water first. Visit our product care guide for detailed maintenance instructions.

Question 9

Are these sunglasses suitable for prescription lenses?

Accepted Answer

Our frames are designed with optical quality standards compatible with prescription adaptation. Contact us at support@elevenspectacles.com to discuss custom prescription lens options and associated costs.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are securely processed through Stripe with PCI-DSS Level 1 encryption. We never store your full card details.

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