What is Eleven Spectacles?

Eleven Spectacles is a luxury eyewear brand specializing in premium titanium sunglasses with ZEISS lenses. We create timeless designs focused on exceptional optical quality, comfort, and craftsmanship for discerning EU customers.

What makes ZEISS lenses superior?

ZEISS brings 175+ years of optical innovation to our sunglasses. Their lenses offer exceptional clarity, advanced UV protection, anti-reflective coatings that reduce 99.5% of glare, and precision manufacturing that minimizes optical aberrations. Every pair includes ZEISS DuraVision coating for scratch resistance and enhanced visual performance.

Titanium offers the best balance of durability and comfort. Our frames weigh just 18g, use aerospace-grade titanium for exceptional strength, are naturally hypoallergenic (ideal for sensitive skin), and maintain their lightweight feel without compromising structural integrity. Titanium is also more sustainable and long-lasting than other materials.

How can I contact customer support?

Email support@elevenspectacles.com or use our contact form. We respond within 24 hours. For urgent issues, phone support may be available-check our contact page for current options.

Do you offer international shipping?

Yes, we ship to all EU countries plus Switzerland, Norway, Iceland with free shipping. International customers outside these regions should contact support@elevenspectacles.com for shipping options and costs.

What is your return policy?

You have 14 days from delivery to return for any reason under EU consumer law. Full refund within 14 days of your withdrawal notice; we may wait until the return arrives or you send proof of shipping. You are responsible for return shipping costs unless the item is defective or we made an error. Learn more on our returns & refunds page.

How long is the warranty?

We offer a 2-year limited warranty covering manufacturing defects in titanium frames and ZEISS lenses. The EU legal guarantee (2 years) covers non-conformities with product description. Both run for 2 years at the same time; the limited warranty is in addition to, and never reduces, your legal rights. See our warranty page for details.

How do I care for my sunglasses?

Use our included microfiber cloth for daily cleaning. Store in the protective case when not wearing. Avoid extreme heat and keep away from harsh chemicals. Never wipe dry lenses-rinse gently with water first. Visit our product care guide for detailed maintenance instructions.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are securely processed through Stripe with PCI-DSS Level 1 encryption. We never store your full card details.

Free complimentary shipping on all EU orders

Frequently Asked Questions

Find answers to common questions about Eleven Spectacles, our products, and services

June 22, 20261 min read

Everything you need to know about Eleven Spectacles – products, shipping, returns, warranty, care, and payments – in one place.

Shipping & Delivery – Shipping options, delivery times, and order tracking
Returns & Exchanges – How to return or exchange your sunglasses
Limited Warranty – 2-year warranty coverage details
Product Care – How to clean, store, and maintain your eyewear
Payments Guide – Payment methods, security, and troubleshooting

Educational Guides:

ZEISS Lens Technology – What makes ZEISS lenses the benchmark for optical quality
Beta-Titanium: Engineering & Lifestyle – The science and benefits of titanium frames
Eyewear Materials Hierarchy – Titanium vs. other eyewear materials compared

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