---
title: "Shipping & Delivery"
description: "Thoughtful, careful delivery of your Eleven Spectacles"
canonical_url: "https://elevenspectacles.com/resources/support/shipping-information"
last_updated: "2026-01-18"
---

<div className="flex,flex-wrap,gap-2,mb-6">
<u-badge icon="i-heroicons-truck" label="Free EU Shipping" variant="outline">



</u-badge>

<u-badge icon="i-heroicons-calendar" label="3-5 Days Delivery" variant="outline">



</u-badge>

<u-badge icon="i-heroicons-check-circle" label="Same-Day Processing" variant="outline">



</u-badge>
</div>

Every pair of Eleven Spectacles is crafted with precision. We extend that same care to every step of the journey to you.

---

## How We Ship

<div className="flex,items-center,flex-wrap,gap-8,mb-6">

![DHL](/images/logos/dhl-logo.svg)
  ![DPD](/images/logos/dpd-logo.svg)

</div>

We partner with DPD and DHL, Europe's most trusted courier networks, to ensure your eyewear arrives in perfect condition. Every order is carefully packaged in our signature protective case, then placed in a sturdy shipping box designed to withstand transit. You'll receive full tracking information via email as soon as your order ships, allowing you to follow your package every step of the way.

---

## Delivery Timeline

Within the EU, we deliver in 3-5 business days from order confirmation.

<u-timeline :items="[{"title":"Order Placed", "description": "Confirmation email sent within 24 hours with order details and estimated delivery date.", "icon": "i-heroicons-shopping-bag"}, {"title": "Quality Checked & Packed", "description": "Your sunglasses are inspected and packed with premium care within 1-2 business days.", "icon": "i-heroicons-check-circle"}, {"title": "In Transit", "description": "Your package ships with full tracking via DPD/DHL. Real-time notifications provided throughout transit.", "icon": "i-heroicons-truck"}, {"title": "Delivered", "description": "Your order arrives at your address with real-time tracking updates and optional signature confirmation.", "icon": "i-heroicons-home"}]" color="primary" size="xl">



</u-timeline>

**Processing timing:** Orders placed Mon-Fri before 3 PM are processed same-day. Orders after 3 PM or on weekends process the next business day.

---

## What's Included in Your Delivery

Your delivery includes:

- Free standard shipping across the EU
- Full tracking with real-time notifications
- Premium packaging to protect your investment
- Signature confirmation option

Not included:

- Customs duties (for non-EU orders)
- Remote area surcharges (rare and communicated upfront)

---

## Track Your Order

Real-time tracking is available immediately after shipment. Check your confirmation email for the tracking link, log into your account's "Orders" section, or click the DPD/DHL tracking link. You'll see your current location, estimated delivery date, real-time status updates, and carrier information.

---

## Customs & International Delivery

We ship throughout the EU with no customs complications. For non-EU orders, we don't currently ship outside Europe, but contact us - we may be able to arrange delivery based on your location.

<u-alert description="Customs duties for orders crossing borders are determined by customs authorities and are the recipient's responsibility." icon="i-heroicons-globe-alt" title="Customs Information" variant="outline">



</u-alert>

---

## Before Your Order Ships

### Need to Modify Your Order?

For orders not yet dispatched, contact us immediately at [support@elevenspectacles.com](mailto:support@elevenspectacles.com). We can modify, upgrade, or cancel orders up until they leave our warehouse (typically within 2 business days of purchase).

For orders already dispatched, modifications aren't possible, but you can use our hassle-free exchange or return process to get exactly what you want.

### Order Confirmation

After purchase, you'll receive an email with:

- Order number and confirmation details
- Estimated delivery date
- Itemized order summary
- Tracking information (once shipped)
- Support contact details

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## If Your Order Arrives Damaged

Rare, but it happens. We pack with meticulous care, and our partners are professional, but accidents occur.

<u-alert description="Document it with photos of the damaged packaging and product, then contact us within 48 hours at [support@elevenspectacles.com](mailto:support@elevenspectacles.com). We'll arrange a free replacement or refund with no courier claim required on your part. Return shipping is completely free." icon="i-heroicons-exclamation-triangle" title="Damaged Package?" variant="outline" color="warning">



</u-alert>

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## Delivery to Remote Areas

Delivery to remote or very rural locations may incur additional handling charges. These are calculated at checkout, clearly displayed before payment, and never a surprise. Most EU addresses have no additional charges.

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## Our Shipping Promise

We guarantee:

- Your order ships within 2 business days
- You receive tracking within 24 hours of dispatch
- Delivery within the promised timeframe
- Free replacement if damaged in transit
- Professional handling throughout

---

## Get Support

<u-alert description="Email [support@elevenspectacles.com](mailto:support@elevenspectacles.com) or [contact us](/contact-us) and we'll respond within 24 hours. We're here to help with tracking details, order modifications, or delivery concerns." icon="i-heroicons-question-mark-circle" title="Questions About Your Shipment?" variant="outline" color="primary">



</u-alert>

---

**Version:** 2.2 | **Last Updated:** January 18, 2026