Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Eleven Spectacles website (elevenspectacles.com) and the products and services offered through it. By accessing and using this website, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree to any part of these Terms, you may not use this website or purchase from us.

Definitions

"Owner" - Nikta 11 Ltd., trading as Eleven Spectacles "Website" - elevenspectacles.com and all associated subdomains and pages "Service" - The e-commerce service provided through the Website, including product catalog, ordering, and customer support "User" or "You" - Any person accessing or using the Website "Consumer" - Any natural person acting for purposes outside their profession or business "Business User" - Any person or entity using the Website for business or professional purposes "Products" - Luxury sunglasses and related eyewear items offered for sale "Order" - Your request to purchase Products from the Owner

Access & eligibility

Who can use this website

By using this Website, you confirm that you:

• Are at least 18 years of age (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into a binding contract
• Are not restricted by law from making online purchases
• Comply with all applicable laws and regulations

License to use

The Owner grants you a limited, non-exclusive, non-transferable license to:

• View and browse the Website
• Purchase Products through the Website
• Use the Service as intended

You may not:

• Reproduce, distribute, or resell Website content
• Reverse engineer or attempt to access underlying code
• Use automated tools (bots, scrapers) to extract data
• Access restricted areas without authorization
• Interfere with Website functionality

Intellectual property rights

Ownership

All content on the Website, including:

• Text, images, designs, and graphics
• Product photography and descriptions
• Website layout and functionality
• Trademarks and logos
• Software and code

...are owned by the Owner or licensed to the Owner and are protected by international copyright and intellectual property laws.

Your rights

You may:

• View content for personal, non-commercial use
• Download products and information for personal reference
• Share links to the Website
• Quote our content with proper attribution

You may not:

• Copy or modify our content without permission
• Republish our content on other websites
• Use our images or designs commercially
• Claim ownership of our intellectual property

For commercial use or permission requests, contact support@elevenspectacles.com.

Product information & availability

Accuracy of descriptions

The Owner makes every effort to ensure that:

• Product descriptions are accurate
• Pricing is correct
• Images represent the products fairly
• Information is current and up-to-date

However, the Owner does not guarantee that all information is:

• Completely error-free
• Perfectly accurate in all details
• Updated in real-time

Color & appearance

Product images are presented with technical accuracy, but:

• Display settings and device type affect how colors appear
• Monitor calibration may show color variations
• Lighting conditions may differ from actual product
• Minor color variations are normal for handcrafted items

Availability & changes

• Product availability and pricing are subject to change without notice
• The Owner reserves the right to discontinue products
• Specifications and features may be updated
• Promotional offers may end at any time

Product selection & ordering

The purchasing process

Ordering from Eleven Spectacles involves the following steps:

Step 1: Browse & Select

• View the product catalog
• Read product descriptions and reviews
• Select the product(s) you want to purchase
• Verify your selection in the shopping bag

Step 2: Provide Information

• Enter your shipping address
• Provide your email address
• Select your preferred delivery method
• Enter any special instructions (if applicable)

Step 3: Review & Confirm

• Review your order summary
• Verify all information is correct
• Read and accept these Terms and our Policies
• Choose your payment method

Step 4: Place Your Order

• Submit your order
• You will receive an order confirmation email
• Payment processing begins

Order confirmation

Once you submit your order:

• You are proposing to purchase the Products
• The Owner will send you an order confirmation email
• Your order is not yet final; the Owner must accept it
• The contract is formed when we confirm order acceptance

Order submission & contract formation

When your order is accepted

By submitting your order, you:

• Accept these Terms and Conditions
• Acknowledge our Privacy Policy and Cookie Policy
• Confirm that all information provided is accurate
• Agree to pay the total amount specified
• Authorize payment processing

Order acceptance

The Owner will review your order for:

• Accuracy of information
• Product availability
• Payment method validity
• Fraud prevention

The Owner reserves the right to:

• Accept or decline any order
• Cancel orders if information is inaccurate or incomplete
• Refuse service to users who violate these Terms
• Request additional information or verification

The contract is formed when the Owner sends you an acceptance confirmation (not just the order receipt).

Your obligations

Once your order is accepted:

• You must pay the full purchase price
• You must provide accurate and complete information
• You are responsible for ensuring the delivery address is correct
• You must be available to receive delivery
• You agree to inspect goods upon delivery

Pricing, taxes & costs

Price information

• All prices are displayed in EUR (Euros)
• Prices for consumers include VAT
• Prices may change without notice
• Price changes do not affect orders already submitted

What you'll pay

Before you submit your order, you'll see:

• Product price
• Applicable taxes and VAT
• Delivery costs (if applicable)
• Any additional fees or surcharges
• Total amount due

Taxes & VAT

• VAT is calculated based on your shipping address
• EU customers will see VAT on their invoice
• Tax amounts comply with applicable law
• The Owner will provide VAT invoices if requested

Currency conversion

If you pay from a non-EUR currency:

• Your bank handles the conversion
• Exchange rates are set by your financial institution
• Conversion fees may apply (charged by your bank, not us)
• The Owner is not responsible for conversion rates

Payment methods

Accepted payment methods

We accept payment through:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Digital wallets (Apple Pay, Google Pay)
• Bank transfer (where available)

Payment processing

• All payments are processed by Stripe, a secure third-party payment processor
• The Owner does not collect or store your full credit card details
• We receive only a notification that payment was successful
• Stripe handles all security and fraud detection
• Stripe Privacy Policy

Payment security

• All payment data is encrypted with HTTPS/TLS
• Payments comply with PCI-DSS standards
• 3D Secure verification may apply
• Your payment information is never shared with us

Failed or declined payments

If your payment fails or is declined:

• Your order will not be confirmed
• The Owner is not obligated to fulfill the order
• Your card issuer will explain why payment was declined
• Contact your bank to resolve the issue
• You may retry with a different payment method

Payment disputes & chargebacks

Please contact us first before filing a chargeback. Direct contact resolves issues faster.

If you file a chargeback without contacting us:

• We will dispute it with evidence
• We may restrict your account
• You may lose access to future purchases

See our Dispute Resolution Policy for details.

Product ownership

When you own the product

Products ordered do not become your property until:

• You have paid the full purchase price, AND
• We have confirmed acceptance of your order

Until both conditions are met, the Products remain the Owner's property.

Right of withdrawal

Your right to withdraw within 14 calendar days of delivery does not depend on when ownership passes. Risk of loss or damage passes to you only when you (or a person you name, other than the carrier) receive the goods.

See our Returns & Refunds Policy for complete details.

Delivery

Delivery address

You are responsible for:

• Providing an accurate delivery address
• Ensuring someone is available to receive delivery
• Providing clear access to the delivery location
• Inspecting goods upon delivery

The Owner is not responsible for delivery errors caused by:

• Inaccurate address information provided by you
• Incomplete or unclear address details
• Inability to reach the delivery address
• Refusal to accept delivery

Delivery timeframe

Estimated delivery times are:

• Within EU: 3-5 business days from order confirmation
• Delivery times are estimates, not guarantees
• Delays may occur due to unforeseen circumstances
• We will notify you if delays are anticipated

Delivery arrangement

Deliveries are made by our carrier partner (DPD/DHL):

• The Owner arranges and pays for delivery
• Your goods are shipped via insured carrier
• You will receive tracking information
• Signature may be required for high-value items

Inspection upon delivery

When your goods are delivered:

• Inspect the package immediately
• Verify the contents match your order
• Check for visible damage to the package
• Report any issues within 48 hours using contact details provided

You may refuse to accept visibly damaged parcels.

Delivery failure

If goods are not received or collected within the specified timeframe:

• We will attempt delivery again
• We will contact you to arrange a new delivery date
• If you don't arrange redelivery, goods will be returned to us
• Any subsequent delivery attempts may be at your expense

Goods damaged in transit

If goods arrive damaged:

• Please report damage within 48 hours with photos, so we can claim against the carrier
• We will arrange a replacement or refund at no cost to you
• Return shipping is completely free
• Reporting later does not affect your legal rights
• See our Shipping Information for details

Right of withdrawal (14-day cooling-off period)

Who has this right

European consumers have a statutory 14-day right of withdrawal under EU law. You may withdraw from your purchase for any reason without providing justification.

This right applies to:

• All consumers (natural persons) in EU member states
• Purchases made online or at distance
• All products except those listed under Excluded Products

Withdrawal period

The withdrawal period is 14 calendar days from the day you receive your order.

For multiple items delivered separately, the period runs from when you receive the last item.

How to withdraw

To exercise your withdrawal right, send us a clear written statement or use the Model Withdrawal Form provided in our Returns & Refunds Policy (as required by EU Consumer Rights Directive Annex I, Part B).

1. Contact us at support@elevenspectacles.com
2. Include your order number and confirmation that you wish to withdraw
3. Send within the 14-day period
4. We will reply with our return address and packing instructions

Your obligations when withdrawing

If you withdraw, you must:

• Send the goods back within 14 days of notifying us
• Pay for return shipping (unless the return is due to damage, defect, or our error)
• Handle the goods only as needed to check their nature, characteristics and functioning, as you could in a shop. If the goods lose value because of other handling, we may deduct that loss from your refund

What you'll get back

If you withdraw, you will receive:

• Full refund of the purchase price
• Refund of standard delivery costs you paid
• Refund within 14 calendar days of the day we receive your withdrawal notice. We may withhold the refund until we have received the goods or you have provided proof of sending them, whichever is earlier
• Refund to your original payment method, at no cost to you

What you won't get back

We may not refund:

• The extra cost of premium/express shipping, if you chose it over our standard delivery
• Currency conversion fees charged by your bank
• Customs duties for international orders

Excluded products

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised, for example sunglasses fitted with prescription lenses (marked before you order)

Sale and discounted items are not excluded; the 14-day right applies to them in full.

Legal guarantee & warranty

EU legal guarantee of conformity

Under EU law, all products come with a mandatory 2-year guarantee that goods:

• Match the product description
• Are of satisfactory quality
• Are fit for the purpose they're intended for
• Have the properties we described

If a lack of conformity becomes apparent within 2 years of delivery, you are entitled to have the goods brought into conformity free of charge by repair or replacement, or, where that is impossible, disproportionate or fails, to a price reduction or a full refund. For defects that appear within 1 year of delivery, it is presumed that they already existed at delivery, unless we prove otherwise. These rights arise under the Bulgarian Act on the Provision of Digital Content and Digital Services and the Sale of Goods, which implements Directive (EU) 2019/771.

This guarantee is separate from and in addition to the right of withdrawal, and it is free of charge.

Eleven Spectacles limited warranty

We offer an additional 2-year Limited Warranty covering:

• Manufacturing defects in materials and craftsmanship
• Defects in hinges, lenses, and frame assembly
• Non-conformity with product description

The Limited Warranty is a commercial guarantee given in addition to the legal guarantee of conformity. It does not limit or replace your legal rights, which remain available to you free of charge whether or not you use the Limited Warranty. See our Limited Warranty page for complete details.

How to claim warranty

If you believe your product is defective:

• Contact us at support@elevenspectacles.com
• Provide photos showing the defect
• Include your order number
• Describe when the defect appeared

We will assess your claim and offer:

• Repair (free of charge)
• Replacement (free shipping both ways)
• Refund (full purchase price)

Limitation of liability

What we're not liable for

To the extent permitted by law, the Owner is not liable for:

• Indirect damages - Lost profits, lost data, lost business opportunity
• Consequential damages - Damages arising from other damages
• Incidental damages - Unexpected or auxiliary damages
• Special damages - Damages unique to your situation
• Punitive damages - Damages intended to punish

Maximum liability

Our total liability to you is limited to:

• The amount you paid for your purchase, OR
• €100, whichever is greater

This limitation applies to claims for breach of contract and negligence that are not listed under the exceptions below.

Exceptions to limitation

This limitation does not apply to:

• Personal injury or death
• Fraud, intent or gross negligence
• Your rights under the legal guarantee of conformity and the right of withdrawal
• Liability for defective products under product liability law
• Violations of mandatory consumer protection laws
• Any liability that cannot legally be limited

Acceptable use

How you can use this website

You agree to use the Website only for lawful purposes and in a way that:

• Does not violate any law or regulation
• Does not infringe on third-party rights
• Does not harm the Owner or others
• Does not interfere with Website functionality

Prohibited activities

You may not use the Website to:

• Engage in fraud, deception, or misrepresentation
• Violate laws or regulations
• Infringe intellectual property rights
• Harass, threaten, abuse, or defame anyone
• Transmit viruses, malware, or harmful code
• Scrape data or use automated tools
• Access unauthorized areas
• Impersonate others
• Send spam or unwanted communications
• Interfere with others' use of the Website

Consequences of violation

If you violate these terms, the Owner may:

• Suspend or terminate your access
• Cancel orders that have not yet been delivered, with a full refund of any amount paid
• Take legal action
• Report you to authorities
• Block your IP address or payment methods

Indemnification

If you culpably use the Website unlawfully, for example by infringing third-party rights or providing illegal content, you are liable for the resulting damage, including reasonable legal costs, in accordance with applicable law. This does not apply where you are not at fault.

Dispute resolution

What to do if you have a complaint

If you have a dispute regarding:

• Your order
• Product quality
• Delivery
• Billing
• Website functionality

First step: Contact us

Email: support@elevenspectacles.com
Subject: "Dispute – Your Order Number"

Include:

• Order number
• Description of the issue
• Supporting evidence (photos, screenshots, etc.)
• How you would like it resolved

Our response

We will:

• Acknowledge your complaint within 2 business days
• Investigate fairly and thoroughly
• Respond with our assessment within 5 business days
• Propose a resolution (refund, replacement, credit, etc.)

See our Dispute Resolution Policy for complete details.

Alternative dispute resolution

If we can't resolve the issue directly:

Conciliation commissions (ADR): You can refer a dispute free of charge to the conciliation commissions at the Bulgarian Commission for Consumer Protection (kzp.bg). We are willing to take part in this procedure.

Cross-border help: If you live in another EU country, the European Consumer Centre in your country can help free of charge: ECC-Net.

The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 and is no longer available.

Legal action

You have the right to pursue legal action at any time. However, we encourage direct contact first for faster resolution.

Applicable law & jurisdiction

Governing law

These Terms are governed by Bulgarian law and EU regulations, including:

• GDPR (EU 2016/679)
• Consumer Rights Directive (2011/83/EU)
• E-Commerce Directive (2000/31/EC)

Jurisdiction

Disputes are subject to the jurisdiction of:

• Bulgarian courts (for disputes involving Bulgarian residents)
• Courts of your country (for EU consumers in other member states)
• Your local courts (for consumers in other jurisdictions)

For EU consumers, the laws of your country of residence apply in addition to these Terms.

Changes to these terms

How we update terms

The Owner may update these Terms at any time by:

• Publishing new Terms on the Website
• Notifying registered users via email
• Displaying a notice on the Website

Effective date

Minor changes (corrections, clarifications, formatting) take effect immediately when published.

Material changes (affecting your rights, payment terms, or liability) take effect 30 days after notice is given on the Website.

Every order is governed by the Terms in force when you placed it. Later changes never apply to orders already placed.

Disagreement with changes

If you disagree with changes:

• Stop using the Website before the effective date
• You may terminate your relationship with us
• Previous version terms will apply to past transactions

Obtaining previous versions

You can request previous versions of these Terms by contacting support@elevenspectacles.com.

Severability

Invalid provisions

If any provision of these Terms is found to be:

• Invalid
• Illegal
• Unenforceable
• Void

...that provision is severable and does not affect the rest of the Terms.

Replacement

If a provision is invalid:

• We'll attempt to find a valid replacement provision
• If not possible, the applicable law will apply
• All other provisions remain in effect

Entire agreement

These Terms, together with:

• Our Privacy Policy
• Cookie Policy
• Returns & Refunds Policy
• Limited Warranty
• Dispute Resolution Policy

...constitute the complete agreement between you and the Owner regarding your use of the Website and purchase of Products.

These Terms supersede any prior agreements or understandings.

Contact information

For questions or concerns about these Terms:

Email: support@elevenspectacles.com

Mailing Address: Nikta 11 Ltd.
Petko Yu. Todorov Street 33
9000 Varna
Bulgaria

UIC: 207628419

Response time: Within 24 business hours

Regulatory information

Business details

Owner: Nikta 11 Ltd., trading as Eleven Spectacles

Registration: Bulgarian Trade Register
UIC: 207628419
Location: Varna, Bulgaria

Regulatory authorities

Data Protection:
Commission for Personal Data Protection
https://cpdp.bg

Consumer Protection:
Commission for Consumer Protection
https://www.kzp.bg

Document information

Version: 2.0
Effective Date: October 5, 2026
Last Updated: October 5, 2026

Compliance: GDPR (EU 2016/679), Consumer Rights Directive (2011/83/EU), E-Commerce Directive (2000/31/EC), Bulgarian Consumer Protection Act

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree, you should not use this Website or purchase our products.

Related Documents:

• Privacy Policy
• Cookie Policy
• Returns & Refunds Policy
• Limited Warranty
• Dispute Resolution Policy
• Legal Notice & Imprint
• Copyright & Intellectual Property