--- title: "Terms & Conditions" description: "Terms and conditions for using Eleven Spectacles website and services" canonical_url: "https://elevenspectacles.com/resources/legal/terms-and-conditions" last_updated: "2026-01-19" ---
These Terms and Conditions ("Terms") govern your use of the Eleven Spectacles website (elevenspectacles.com) and the products and services offered through it. By accessing and using this website, you agree to be bound by these Terms. **Please read these Terms carefully.** If you do not agree to any part of these Terms, you may not use this website or purchase from us. --- ## Definitions **"Owner"** - Nikta 11 Ltd., trading as Eleven Spectacles **"Website"** - elevenspectacles.com and all associated subdomains and pages **"Service"** - The e-commerce service provided through the Website, including product catalog, ordering, and customer support **"User" or "You"** - Any person accessing or using the Website **"Consumer"** - Any natural person acting for purposes outside their profession or business **"Business User"** - Any person or entity using the Website for business or professional purposes **"Products"** - Luxury sunglasses and related eyewear items offered for sale **"Order"** - Your request to purchase Products from the Owner --- ## Access & Eligibility ### Who Can Use This Website By using this Website, you confirm that you: - Are at least 18 years of age (or the age of majority in your jurisdiction) - Have the legal capacity to enter into a binding contract - Are not restricted by law from making online purchases - Comply with all applicable laws and regulations ### License to Use The Owner grants you a limited, non-exclusive, non-transferable license to: - View and browse the Website - Purchase Products through the Website - Use the Service as intended You may **not**: - Reproduce, distribute, or resell Website content - Reverse engineer or attempt to access underlying code - Use automated tools (bots, scrapers) to extract data - Access restricted areas without authorization - Interfere with Website functionality --- ## Intellectual Property Rights ### Ownership All content on the Website, including: - Text, images, designs, and graphics - Product photography and descriptions - Website layout and functionality - Trademarks and logos - Software and code ...are owned by the Owner or licensed to the Owner and are protected by international copyright and intellectual property laws. ### Your Rights You may: - View content for personal, non-commercial use - Download products and information for personal reference - Share links to the Website - Quote our content with proper attribution You may **not**: - Copy or modify our content without permission - Republish our content on other websites - Use our images or designs commercially - Claim ownership of our intellectual property For commercial use or permission requests, contact [support@elevenspectacles.com](mailto:support@elevenspectacles.com). --- ## Product Information & Availability ### Accuracy of Descriptions The Owner makes every effort to ensure that: - Product descriptions are accurate - Pricing is correct - Images represent the products fairly - Information is current and up-to-date However, the Owner does not guarantee that all information is: - Completely error-free - Perfectly accurate in all details - Updated in real-time ### Color & Appearance Product images are presented with technical accuracy, but: - Display settings and device type affect how colors appear - Monitor calibration may show color variations - Lighting conditions may differ from actual product - Minor color variations are normal for handcrafted items ### Availability & Changes - Product availability and pricing are subject to change without notice - The Owner reserves the right to discontinue products - Specifications and features may be updated - Promotional offers may end at any time --- ## Product Selection & Ordering ### The Purchasing Process Ordering from Eleven Spectacles involves the following steps: **Step 1: Browse & Select** - View the product catalog - Read product descriptions and reviews - Select the product(s) you want to purchase - Verify your selection in the shopping bag **Step 2: Provide Information** - Enter your shipping address - Provide your email address - Select your preferred delivery method - Enter any special instructions (if applicable) **Step 3: Review & Confirm** - Review your order summary - Verify all information is correct - Read and accept these Terms and our Policies - Choose your payment method **Step 4: Place Your Order** - Submit your order - You will receive an order confirmation email - Payment processing begins ### Order Confirmation Once you submit your order: - You are proposing to purchase the Products - The Owner will send you an order confirmation email - Your order is not yet final; the Owner must accept it - The contract is formed when we confirm order acceptance --- ## Order Submission & Contract Formation ### When Your Order is Accepted By submitting your order, you: - Accept these Terms and Conditions - Acknowledge our [Privacy Policy](/resources/legal/privacy-policy) and [Cookie Policy](/resources/legal/cookie-policy) - Confirm that all information provided is accurate - Agree to pay the total amount specified - Authorize payment processing ### Order Acceptance The Owner will review your order for: - Accuracy of information - Product availability - Payment method validity - Fraud prevention The Owner **reserves the right** to: - Accept or decline any order - Cancel orders if information is inaccurate or incomplete - Refuse service to users who violate these Terms - Request additional information or verification **The contract is formed** when the Owner sends you an acceptance confirmation (not just the order receipt). ### Your Obligations Once your order is accepted: - You must pay the full purchase price - You must provide accurate and complete information - You are responsible for ensuring the delivery address is correct - You must be available to receive delivery - You agree to inspect goods upon delivery --- ## Pricing, Taxes & Costs ### Price Information - All prices are displayed in **EUR (Euros)** - Prices are shown either **inclusive or exclusive of taxes**, depending on the section - Prices may change without notice - Price changes do **not** affect orders already submitted ### What You'll Pay Before you submit your order, you'll see: - Product price - Applicable taxes and VAT - Delivery costs (if applicable) - Any additional fees or surcharges - **Total amount due** ### Taxes & VAT - VAT is calculated based on your shipping address - EU customers will see VAT on their invoice - Tax amounts comply with applicable law - The Owner will provide VAT invoices if requested ### Currency Conversion If you pay from a non-EUR currency: - Your bank handles the conversion - Exchange rates are set by your financial institution - Conversion fees may apply (charged by your bank, not us) - The Owner is not responsible for conversion rates --- ## Payment Methods ### Accepted Payment Methods We accept payment through: - Credit cards (Visa, Mastercard, American Express, Discover) - Digital wallets (Apple Pay, Google Pay) - Bank transfer (where available) ### Payment Processing - All payments are processed by **Stripe**, a secure third-party payment processor - The Owner **does not collect or store** your full credit card details - We receive only a notification that payment was successful - Stripe handles all security and fraud detection - [Stripe Privacy Policy](https://stripe.com/privacy) ### Payment Security - All payment data is encrypted with HTTPS/TLS - Payments comply with PCI-DSS standards - 3D Secure verification may apply - Your payment information is never shared with us ### Failed or Declined Payments If your payment fails or is declined: - Your order will **not** be confirmed - The Owner is **not obligated** to fulfill the order - Your card issuer will explain why payment was declined - Contact your bank to resolve the issue - You may retry with a different payment method ### Payment Disputes & Chargebacks **Please contact us first** before filing a chargeback. Direct contact resolves issues faster. If you file a chargeback without contacting us: - We will dispute it with evidence - We may restrict your account - You may lose access to future purchases [See our Dispute Resolution Policy](/resources/legal/dispute-resolution-policy) for details. --- ## Product Ownership ### When You Own the Product Products ordered do **not** become your property until: - You have paid the **full purchase price**, AND - We have **confirmed acceptance** of your order Until both conditions are met, the Products remain the Owner's property. ### Right of Withdrawal After you own the product, you have the right to withdraw (return it) within **14 calendar days** for any reason, in accordance with EU consumer law. [See our Returns & Refunds Policy](/resources/legal/return-and-refund-policy) for complete details. --- ## Delivery ### Delivery Address You are responsible for: - Providing an accurate delivery address - Ensuring someone is available to receive delivery - Providing clear access to the delivery location - Inspecting goods upon delivery The Owner is **not responsible** for delivery errors caused by: - Inaccurate address information provided by you - Incomplete or unclear address details - Inability to reach the delivery address - Refusal to accept delivery ### Delivery Timeframe Estimated delivery times are: - **Within EU:** 3-5 business days from order confirmation - Delivery times are **estimates, not guarantees** - Delays may occur due to unforeseen circumstances - We will notify you if delays are anticipated ### Delivery Arrangement Deliveries are made by our carrier partner (**DPD/DHL**): - The Owner arranges and pays for delivery - Your goods are shipped via insured carrier - You will receive tracking information - Signature may be required for high-value items ### Inspection Upon Delivery When your goods are delivered: - **Inspect the package immediately** - Verify the contents match your order - Check for visible damage to the package - **Report any issues within 48 hours** using contact details provided You may **refuse to accept** visibly damaged parcels. ### Delivery Failure If goods are **not received or collected** within the specified timeframe: - We will attempt delivery again - We will contact you to arrange a new delivery date - If you don't arrange redelivery, goods will be returned to us - Any subsequent delivery attempts may be at your expense ### Goods Damaged in Transit If goods arrive damaged: - Report damage within **48 hours** with photos - We will arrange replacement at **no cost to you** - Return shipping is **completely free** - [See our Shipping Information](/resources/support/shipping-information) for details --- ## Right of Withdrawal (14-Day Cooling-Off Period) ### Who Has This Right European consumers have a statutory **14-day right of withdrawal** under EU law. You may withdraw from your purchase for **any reason** without providing justification. This right applies to: - All consumers (natural persons) in EU member states - Purchases made online or at distance - Products that comply with withdrawal exceptions ### Withdrawal Period The withdrawal period is **14 calendar days** from the day you **receive your order**. For multiple items delivered separately, the period runs from when you receive the **last item**. ### How to Withdraw To exercise your withdrawal right, send us a clear written statement or use the [Model Withdrawal Form](/resources/legal/return-and-refund-policy#model-withdrawal-form) provided in our Returns & Refunds Policy (as required by EU Consumer Rights Directive Annex I, Part B). 1. **Contact us** at [support@elevenspectacles.com](mailto:support@elevenspectacles.com) 2. **Include** your order number and confirmation that you wish to withdraw 3. **Send** within the 14-day period 4. We will reply with our return address and packing instructions ### Your Obligations When Withdrawing If you withdraw, you must: - Return the goods in the **same condition** as received - Items should be **unused** (except for normal inspection) - Return goods within **14 days** of notifying us - Pay for return shipping (unless the return is due to damage, defect, or our error) ### What You'll Get Back If you withdraw, you will receive: - **Full refund** of the purchase price - **Refund of standard delivery costs** you paid - Refund within **14 calendar days** of us receiving goods - Refund to your **original payment method** ### What You Won't Get Back We may not refund: - Premium/express shipping costs (unless you didn't use the service) - Currency conversion fees charged by your bank - Customs duties for international orders --- ## Excluded Products The right of withdrawal **does not apply** to: - Custom-made or personalized items (if clearly marked) - Final-sale items (clearly marked at purchase) - Items that have been significantly used beyond inspection - Goods that become unsuitable due to your handling - Items ordered but not yet accepted by us --- ## Legal Guarantee & Warranty ### EU Legal Guarantee of Conformity Under EU law, all products come with a **mandatory 2-year guarantee** that goods: - Match the product description - Are of satisfactory quality - Are fit for the purpose they're intended for - Have the properties we described This guarantee is separate from and in addition to the right of withdrawal. ### Eleven Spectacles Limited Warranty We offer an additional **2-year Limited Warranty** covering: - Manufacturing defects in materials and craftsmanship - Defects in hinges, lenses, and frame assembly - Non-conformity with product description [See our Limited Warranty page](/resources/support/warranty) for complete details. ### How to Claim Warranty If you believe your product is defective: - Contact us at [support@elevenspectacles.com](mailto:support@elevenspectacles.com) - Provide photos showing the defect - Include your order number - Describe when the defect appeared We will assess your claim and offer: - Repair (free of charge) - Replacement (free shipping both ways) - Refund (full purchase price) --- ## Limitation of Liability ### What We're Not Liable For To the extent permitted by law, the Owner is **not liable** for: - **Indirect damages** - Lost profits, lost data, lost business opportunity - **Consequential damages** - Damages arising from other damages - **Incidental damages** - Unexpected or auxiliary damages - **Special damages** - Damages unique to your situation - **Punitive damages** - Damages intended to punish ### Maximum Liability Our total liability to you is **limited** to: - The amount you paid for your purchase, OR - €100, whichever is **greater** This limitation applies to **all claims**, including: - Contract breach - Warranty claims - Negligence claims - Product defect claims ### Exceptions to Limitation This limitation does **not apply** to: - Personal injury or death - Fraud or willful misconduct - Violations of mandatory consumer protection laws - Any liability that cannot legally be limited --- ## Acceptable Use ### How You Can Use This Website You agree to use the Website **only for lawful purposes** and in a way that: - Does **not** violate any law or regulation - Does **not** infringe on third-party rights - Does **not** harm the Owner or others - Does **not** interfere with Website functionality ### Prohibited Activities You may **not** use the Website to: - Engage in fraud, deception, or misrepresentation - Violate laws or regulations - Infringe intellectual property rights - Harass, threaten, abuse, or defame anyone - Transmit viruses, malware, or harmful code - Scrape data or use automated tools - Access unauthorized areas - Impersonate others - Send spam or unwanted communications - Interfere with others' use of the Website ### Consequences of Violation If you violate these terms, the Owner may: - Suspend or terminate your access - Cancel your orders - Retain payments - Take legal action - Report you to authorities - Block your IP address or payment methods --- ## Indemnification You agree to **indemnify and hold harmless** the Owner from: - Any claims, damages, or costs arising from your use of the Website - Any violation of these Terms - Any infringement of third-party rights by you - Any illegal activity or content you provide This includes: - Attorney fees and court costs - Damages awarded in litigation - Settlement amounts - Insurance costs --- ## Dispute Resolution ### What to Do If You Have a Complaint If you have a dispute regarding: - Your order - Product quality - Delivery - Billing - Website functionality **First step: Contact us** **Email:** [support@elevenspectacles.com](mailto:support@elevenspectacles.com)
**Subject:** "Dispute – Your Order Number " **Include:** - Order number - Description of the issue - Supporting evidence (photos, screenshots, etc.) - How you would like it resolved ### Our Response We will: - Acknowledge your complaint within **2 business days** - Investigate fairly and thoroughly - Respond with our assessment within **5 business days** - Propose a resolution (refund, replacement, credit, etc.) [See our Dispute Resolution Policy](/resources/legal/dispute-resolution-policy) for complete details. ### Alternative Dispute Resolution If we can't resolve the issue directly: **EU Online Dispute Resolution Platform:** - [https://ec.europa.eu/consumers/odr/](https://ec.europa.eu/consumers/odr/) - Free, independent mediation - Typically resolves within 90 days **Your National Consumer Authority:** - Find your authority: [https://ec.europa.eu/info/consumer-rights_en](https://ec.europa.eu/info/consumer-rights_en) ### Legal Action You have the right to pursue legal action at any time. However, we encourage direct contact first for faster resolution. --- ## Applicable Law & Jurisdiction ### Governing Law These Terms are governed by **Bulgarian law** and **EU regulations**, including: - GDPR (EU 2016/679) - Consumer Rights Directive (2011/83/EU) - E-Commerce Directive (2000/31/EC) ### Jurisdiction Disputes are subject to the jurisdiction of: - **Bulgarian courts** (for disputes involving Bulgarian residents) - **Courts of your country** (for EU consumers in other member states) - **Your local courts** (for consumers in other jurisdictions) For EU consumers, the laws of **your country of residence** apply in addition to these Terms. --- ## Changes to These Terms ### How We Update Terms The Owner may update these Terms at any time by: - Publishing new Terms on the Website - Notifying registered users via email - Displaying a notice on the Website ### Effective Date **Minor changes** (corrections, clarifications, formatting) take effect immediately when published. **Material changes** (affecting your rights, payment terms, or liability) take effect **30 days after notice** is given. We will notify you via email (if provided) and display a prominent notice on the Website. Your continued use after the 30-day period indicates acceptance. ### Disagreement with Changes If you disagree with changes: - Stop using the Website before the effective date - You may terminate your relationship with us - Previous version terms will apply to past transactions ### Obtaining Previous Versions You can request previous versions of these Terms by contacting [support@elevenspectacles.com](mailto:support@elevenspectacles.com). --- ## Severability ### Invalid Provisions If any provision of these Terms is found to be: - Invalid - Illegal - Unenforceable - Void ...that provision is **severable** and does **not affect** the rest of the Terms. ### Replacement If a provision is invalid: - We'll attempt to find a valid replacement provision - If not possible, the applicable law will apply - All other provisions remain in effect --- ## Entire Agreement These Terms, together with: - Our Privacy Policy - Cookie Policy - Returns & Refunds Policy - Limited Warranty - Dispute Resolution Policy ...constitute the **complete agreement** between you and the Owner regarding your use of the Website and purchase of Products. These Terms **supersede** any prior agreements or understandings. --- ## Contact Information For questions or concerns about these Terms: **Email:** [support@elevenspectacles.com](mailto:support@elevenspectacles.com) **Mailing Address:** Nikta 11 Ltd.
Petko Yu. Todorov Street 33
9000 Varna
Bulgaria **UIC:** 207628419 **Response time:** Within 24 business hours --- ## Regulatory Information ### Business Details **Owner:** Nikta 11 Ltd., trading as Eleven Spectacles **Registration:** Bulgarian Trade Register
**UIC:** 207628419
**Location:** Varna, Bulgaria ### Regulatory Authorities **Data Protection:**
Commission for Personal Data Protection
[https://cpdp.bg](https://cpdp.bg) **Consumer Protection:**
Commission for Consumer Protection
[https://www.kzp.bg](https://www.kzp.bg) --- ## Document Information **Version:** 1.0
**Effective Date:** January 7, 2026
**Last Updated:** January 7, 2026 **Compliance:** GDPR (EU 2016/679), Consumer Rights Directive (2011/83/EU), E-Commerce Directive (2000/31/EC), Bulgarian Consumer Protection Act --- **By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.** If you do not agree, you should not use this Website or purchase our products. --- **Related Documents:** - [Privacy Policy](/resources/legal/privacy-policy) - [Cookie Policy](/resources/legal/cookie-policy) - [Returns & Refunds Policy](/resources/legal/return-and-refund-policy) - [Limited Warranty](/resources/support/warranty) - [Dispute Resolution Policy](/resources/legal/dispute-resolution-policy) - [Legal Notice & Imprint](/resources/legal/imprint) - [Copyright & Intellectual Property](/resources/legal/copyright)