Returns & Refunds Policy

At Eleven Spectacles, your satisfaction is paramount. We stand behind every pair of sunglasses we create, and we make the return process as refined and effortless as the eyewear itself.

Your consumer rights

The 14-day withdrawal right

What this means

From the moment your Eleven Spectacles arrive, you have 14 full calendar days to decide if they're perfect for you. No justification needed. No restocking fees. No fine print.

How to initiate a return

Email us at support@elevenspectacles.com with your order number, date received, and any notes. We'll respond within 24 hours with return instructions and our return address.

What you'll receive back

Your full refund includes the complete purchase price and original standard shipping costs. You are responsible for return shipping costs unless the return is due to a defect, error, or damage. We refund within 14 calendar days of the day we receive your withdrawal notice, to your original payment method and at no cost to you. We may withhold the refund until we have received the sunglasses or you have shown proof of sending them, whichever comes first.

The condition we expect

We understand you need to inspect your sunglasses-to feel the weight, check the fit, see how they look. This is entirely normal and expected with luxury eyewear. Return them in the same excellent condition, allowing for natural inspection. Light handling or brief wearing does not affect your eligibility.

If an item comes back visibly worn, scratched, damaged or with missing components, you can still withdraw, but we may deduct the loss in value caused by handling beyond what was needed to inspect it. Defects that were present at delivery are never your responsibility; they are covered by the legal guarantee of conformity.

Your return journey

Model withdrawal form

As required by EU Consumer Rights Directive (2011/83/EU), Annex I, Part B, you may use the form below to exercise your right of withdrawal. You are not obliged to use this form. A clear written statement is sufficient. It is provided for your convenience.

To: Nikta 11 Ltd. (trading as Eleven Spectacles)
Petko Yu. Todorov Street 33, 9000 Varna, Bulgaria
support@elevenspectacles.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Goods ordered: _________________________________________

Order number: _________________________________________

Date received: _________________________________________

Name of consumer(s): _________________________________________

Address of consumer(s): _________________________________________

Signature (only if submitting this form on paper): _________________________________________

Date: _________________________________________

(*) Delete as appropriate.

Legal guarantee and our 2-year limited warranty

Legal guarantee of conformity (free of charge, cannot be excluded): if your sunglasses do not conform to the contract and this becomes apparent within 2 years of delivery, you are entitled to repair or replacement, and where that is impossible or fails, to a price reduction or full refund. Defects appearing within 1 year of delivery are presumed to have existed at delivery.

Our Limited Warranty (in addition): every pair of Eleven Spectacles is crafted to exacting standards, and our 2-year Limited Warranty covers manufacturing defects and materials issues. It does not limit or replace your legal guarantee, which applies free of charge whether or not you use the Limited Warranty. The exclusions below apply only to the Limited Warranty.

What's Covered:

• Manufacturing defects (lens quality, frame construction, hinge integrity failures)
• Non-conformities (product doesn't match description or images provided)
• Material and craftsmanship issues that become apparent within 24 months of purchase

What's Not Covered:

• Normal wear and aging (expected aging that doesn't affect function)
• Accidental damage (drops, impacts, and physical accidents)
• Improper care (damage from neglect or storage issues)

How to claim

Email us at support@elevenspectacles.com with photos of the issue, a brief description, and your order number. We'll respond within 48 hours with a replacement, repair, or full refund-your choice. For defects or manufacturing issues, we provide a prepaid return label at no cost to you.

Shipping damage or defects

Exchanges

Want a different style? Prefer a different lens tint? Within 14 days, exchanges are available-you cover return shipping, and we cover shipping the replacement to you. Just reach out with your order number and desired style.

International orders & customs

Your 14-day withdrawal right applies in full, regardless of location. You are responsible for return shipping costs to our EU warehouse. Customs duties paid on import cannot be refunded, as these go directly to customs authorities. We recommend using tracked and insured shipping for international returns.

Refund details

What's included in your refund:

• Full purchase price
• Original standard shipping costs

What you pay:

• Return shipping costs (unless defect/error on our part)

Not refundable:

• The extra cost of premium shipping, if you chose it over standard delivery
• Customs duties (paid to government)
• Return shipping costs for standard returns

Your rights are protected

Under EU law, you have non-negotiable consumer rights that we fully respect:

• Right to withdraw for 14 days without reason
• Legal guarantee against defects for 2 years
• Right to remedy (replacement, repair, or refund)
• Right to escalate disputes through official channels

These rights exist alongside any benefits we offer. They cannot be waived or limited.

Get support

Version: 4.1 | Last Updated: October 22, 2026