---
title: "Returns & Refunds Policy"
description: "Your 14-day right to change your mind, and our commitment to your satisfaction"
canonical_url: "https://elevenspectacles.com/resources/legal/return-and-refund-policy"
last_updated: "2026-01-18"
---

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<u-badge icon="i-heroicons-calendar" label="14-Day Window" variant="outline">



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<u-badge icon="i-heroicons-arrow-path" label="Full Refund" variant="outline">



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<u-badge icon="i-heroicons-arrow-down-tray" label="Easy Returns" variant="outline">



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At Eleven Spectacles, your satisfaction is paramount. We stand behind every pair of sunglasses we create, and we make the return process as refined and effortless as the eyewear itself.

<u-alert description="Visit our [Returns & Exchanges guide](/resources/support/returns-and-exchanges) for a step-by-step walkthrough. This page covers the full legal terms." icon="i-heroicons-arrow-path" title="Looking to make a return?" variant="outline" color="primary">



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## Your Consumer Rights

<u-alert description="You have the statutory right to change your mind within 14 calendar days of receipt, no questions asked. This is your legal right, and we honor it completely. Additionally, all Eleven Spectacles come with a 2-year guarantee against manufacturing defects and non-conformities." icon="i-heroicons-shield-check" title="Your EU Consumer Rights" variant="outline">



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## The 14-Day Withdrawal Right

### What This Means

From the moment your Eleven Spectacles arrive, you have 14 full calendar days to decide if they're perfect for you. No justification needed. No restocking fees. No fine print.

### How to Initiate a Return

Email us at [support@elevenspectacles.com](mailto:support@elevenspectacles.com) with your order number, date received, and any notes. We'll respond within 24 hours with return instructions and our return address.

### What You'll Receive Back

Your full refund includes the complete purchase price and original standard shipping costs. You are responsible for return shipping costs unless the return is due to a defect, error, or damage. We process refunds within 14 calendar days to your original payment method.

### The Condition We Expect

We understand you need to inspect your sunglasses-to feel the weight, check the fit, see how they look. This is entirely normal and expected with luxury eyewear. Return them in the same excellent condition, allowing for natural inspection. Light handling or brief wearing does not affect your eligibility.

We cannot accept returns of items that are visibly worn, heavily scratched, damaged beyond normal inspection, or missing components. However, if your sunglasses have a manufacturing defect or materials issue, we accept them regardless of condition-that's what our 2-year guarantee covers.

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### Your Return Journey

<u-accordion :items="[{"label":"Contact Support", "content": "Email support@elevenspectacles.com with your order number and date received. Include any notes about your return."}, {"label": "Receive Return Instructions", "content": "We respond within 24 hours with our return address and packing guidelines. You are responsible for return shipping costs."}, {"label": "Pack Securely", "content": "Place your sunglasses in the original case or protective packaging to protect them during transit."}, {"label": "Ship Back", "content": "Ship to our return address using your preferred carrier (DPD, DHL, or local postal service). We recommend tracking and insurance for your protection."}, {"label": "Get Refunded", "content": "Once received and inspected, we process your full refund within 14 days to your original payment method."}]">



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## Model Withdrawal Form

As required by EU Consumer Rights Directive (2011/83/EU), Annex I, Part B, you may use the form below to exercise your right of withdrawal. You are not obliged to use this form. A clear written statement is sufficient. It is provided for your convenience.

---

**To:** Nikta 11 Ltd. (trading as Eleven Spectacles)<br />


Petko Yu. Todorov Street 33, 9000 Varna, Bulgaria<br />

[support@elevenspectacles.com](mailto:support@elevenspectacles.com)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

**Goods ordered:** _________________________________________

**Order number:** _________________________________________

**Date received:** _________________________________________

**Name of consumer(s):** _________________________________________

**Address of consumer(s):** _________________________________________

**Signature** (only if submitting this form on paper): _________________________________________

**Date:** _________________________________________

(*) Delete as appropriate.

---

## Our 2-Year Guarantee

Every pair of Eleven Spectacles is crafted to exacting standards. Our 2-year guarantee protects you against manufacturing defects and materials issues.

**What's Covered:**

- Manufacturing defects (lens quality, frame construction, hinge integrity failures)
- Non-conformities (product doesn't match description or images provided)
- Material and craftsmanship issues that become apparent within 24 months of purchase

**What's Not Covered:**

- Normal wear and aging (expected aging that doesn't affect function)
- Accidental damage (drops, impacts, and physical accidents)
- Improper care (damage from neglect or storage issues)

### How to Claim

Email us at [support@elevenspectacles.com](mailto:support@elevenspectacles.com) with photos of the issue, a brief description, and your order number. We'll respond within 48 hours with a replacement, repair, or full refund-your choice. For defects or manufacturing issues, we provide a prepaid return label at no cost to you.

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## Shipping Damage or Defects

<u-alert description="Contact us within 48 hours with photos. We'll arrange an immediate replacement or refund with no cost to you. We stand behind our packaging." icon="i-heroicons-exclamation-triangle" title="Damaged on Arrival?" color="warning">



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## Exchanges

Want a different style? Prefer a different lens tint? Within 14 days, exchanges are available-you cover return shipping, and we cover shipping the replacement to you. After 14 days (days 15-30), exchanges are available at our discretion. Just reach out with your order number and desired style.

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## International Orders & Customs

Your 14-day withdrawal right applies in full, regardless of location. You are responsible for return shipping costs to our EU warehouse. Customs duties paid on import cannot be refunded, as these go directly to customs authorities. We recommend using tracked and insured shipping for international returns.

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## Refund Details

<u-alert description="We process refunds within 14 calendar days and return funds to your original payment method. Funds typically appear in your account 3-5 business days after processing (varies by financial institution)." icon="i-heroicons-banknotes" title="Refund Processing" variant="outline" color="neutral">



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**What's included in your refund:**

- Full purchase price
- Original standard shipping costs

**What you pay:**

- Return shipping costs (unless defect/error on our part)

**Not refundable:**

- Premium shipping upgrades
- Customs duties (paid to government)
- Return shipping costs for standard returns

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## Your Rights Are Protected

Under EU law, you have non-negotiable consumer rights that we fully respect:

- Right to withdraw for 14 days without reason
- Legal guarantee against defects for 2 years
- Right to remedy (replacement, repair, or refund)
- Right to escalate disputes through official channels

These rights exist alongside any benefits we offer. They cannot be waived or limited.

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## Get Support

<u-alert description="Email support@elevenspectacles.com and we'll respond within 24 hours. For EU dispute escalation, access the [EU Online Dispute Resolution platform](https://ec.europa.eu/consumers/odr/)." icon="i-heroicons-question-mark-circle" title="Need Help?" variant="outline">



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**Version:** 3.0 | **Last Updated:** January 18, 2026