---
title: "Payments & Payment Methods"
description: "Secure payment options and troubleshooting at Eleven Spectacles"
canonical_url: "https://elevenspectacles.com/resources/support/payments-guide"
last_updated: "2026-01-18"
---

<div className="flex,flex-wrap,gap-2,mb-6">
<u-badge icon="i-heroicons-credit-card" label="Multiple Payment Methods" variant="outline">



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<u-badge icon="i-heroicons-lock-closed" label="Bank-Level Security" variant="outline">



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<u-badge icon="i-heroicons-question-mark-circle" label="24-Hour Support" variant="outline">



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</div>

We make purchasing your luxury sunglasses as effortless as wearing them. Multiple secure payment methods, PCI-DSS Level 1 compliant processing, and 24-hour support.

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## Accepted Payment Methods

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All card payments are encrypted and secured through Stripe, our PCI-DSS Level 1 compliant payment processor.

**Credit & Debit Cards:** Visa, Mastercard, American Express, Discover

**Digital Wallets:** Apple Pay (iPhone, iPad, Mac) and Google Pay (Android, web) store your card information securely on your device.

**Payment Currency:** All prices in EUR (Euros). Your bank handles currency conversion if shopping from outside the Eurozone.

<u-separator icon="i-heroicons-lock-closed">



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## Secure Checkout

<u-timeline :items="[{"title":"Select Eyewear", "description": "Browse our collection and add items to your cart.", "icon": "i-heroicons-shopping-bag"}, {"title": "Review Order", "description": "Check items, quantities, and verify your shipping address is correct.", "icon": "i-heroicons-check-circle"}, {"title": "Enter Details", "description": "Provide shipping and billing address information.", "icon": "i-heroicons-document-text"}, {"title": "Choose Payment", "description": "Select from credit/debit cards, Apple Pay, or Google Pay.", "icon": "i-heroicons-credit-card"}, {"title": "Confirm & Pay", "description": "Review all details one final time.", "icon": "i-heroicons-check-circle"}]" color="primary" size="xl">



</u-timeline>

---

## Payment Security

Your security is our priority. We protect your data with:

- **HTTPS/TLS encryption** for all data in transit
- **PCI-DSS Level 1 compliance** (highest security standard)
- **Stripe's fraud detection** with real-time monitoring
- **No card storage** on our servers (Stripe handles all payment data)
- **Your bank's security** also protects your transaction

Keep your card details confidential, check statements regularly, and report suspicious activity immediately.

---

## Invoices & Currency

**Order invoice:** Your confirmation email includes all purchase details and serves as your receipt.

**VAT & taxes:** All prices include VAT where applicable, calculated by shipping address.

**Business invoices:** Email us with your order number, company name, address, and VAT number. We provide professional invoices within 24 hours.

**Currency:** All payments in EUR (Euro). Your bank handles conversion if paying outside the Eurozone. Conversion fees (typically 1-3%) are set by your bank, not us.

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## Orders & Refunds

**Cancel before shipment?** Email us with your order number within 24 hours of purchase. We'll cancel if not yet processed.

**After shipment?** Use our hassle-free [return and exchange process](/resources/legal/return-and-refund-policy).

**Refunds:** Issued to your original payment method within 14 calendar days of receiving your return. Funds typically appear in your account 3-5 business days after processing.

**Refund not appearing?** Check the timeline (5-10 business days), contact your bank for confirmation, and email us if there's an issue.

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## Common Payment Issues

<u-accordion :items="[{"label":"Payment declined?", "content": "Check card details, verify billing address matches your bank records, ensure sufficient funds, and contact your bank if needed. Try a different payment method."}, {"label": "Invalid card information?", "content": "Double-check card number, expiration date, and CVV. Ensure the name on your card matches billing details exactly."}, {"label": "3D Secure verification?", "content": "Your bank may require additional verification (SMS or email code). This is a security feature - authorize only if you recognize the transaction."}, {"label": "Payment timeout?", "content": "If your session expires, refresh the page and try again. Ensure you have a stable internet connection and complete checkout within 15 minutes."}, {"label": "Apple Pay or Google Pay issues?", "content": "Ensure your card is registered in the app, your device is authenticated, and you have an active internet connection."}]">



</u-accordion>

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## Frequently Asked Questions

**Is my payment information stored?** No. Stripe processes all card details securely. We only store your order information (name, address, email).

**Can I use a different billing address?** Yes, at checkout you can enter a different billing address.

**Do you accept PayPal?** Currently we accept credit/debit cards, Apple Pay, and Google Pay only.

**Can I split payment across multiple cards?** No, you need to pay with one method. Contact us for special arrangements.

**Do you offer payment plans?** Not currently. Contact us to discuss options.

**How do I know payment went through?** Instant email confirmation with order number. Check spam folder if you don't see it within 5 minutes.

**Can I save my card?** We don't save card details for security. Use Apple Pay or Google Pay to securely store your payment information on your device.

<u-alert color="primary" description="If you're still experiencing issues, please email support@elevenspectacles.com with your order number, payment method, error message, and a description of the issue. We respond within 24 hours." icon="i-heroicons-question-mark-circle" title="Still having issues?" variant="outline">



</u-alert>

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**Version:** 1.2 | **Last Updated:** January 18, 2026