Payments

Payments support

At Eleven spectacles, we want to ensure that your shopping experience is seamless and secure. Below you'll find information about the payment methods we accept, how to troubleshoot payment issues, and more.

Accepted payment methods

We accept a variety of payment methods to suit your preferences:

Credit and Debit Cards

Visa, MasterCard, American Express, Discover

Digital Wallets

Apple Pay, Google Pay

How to Pay

1. Choose Your Sunglasses: Browse our collection and select the sunglasses you want to purchase.
2. Checkout: Once you're ready, head to the checkout page.
3. Select Payment Method: Choose from the available payment options.
4. Enter Payment Information: Input your payment details securely.
5. Confirm and Complete Your Order: After confirming your details, click "Place Order" to finalize your purchase.

Payment Security

We take your security seriously. Our payment gateway is fully encrypted and complies with the latest industry standards (PCI-DSS) to ensure your data is protected throughout the payment process.

Troubleshooting Payment Issues

If you're experiencing issues while trying to make a payment, here are a few steps to resolve the most common problems:

Invalid Payment Information

Double-check your credit card details to ensure they’re entered correctly.

Make sure your billing address matches what your bank or payment provider has on file.

Payment Declined

Your bank may decline a payment for various reasons. Please contact them directly to resolve the issue or try using a different payment method.

Ensure your card has enough available funds or credit to complete the purchase.

Payment Authorization Failure

If your payment is being rejected by our system, it could be due to temporary issues with your payment provider. Try again after a few minutes or use a different payment method.

If you're still having trouble, feel free to reach out to our customer support team at support@elevenspectacles.com

Refund Process

Refunds are issued to the original payment method within 5 business days after the return or cancellation is processed.

Cancellation

Orders can be canceled if they haven’t been shipped yet. Please contact our customer service team immediately if you wish to cancel your order.

Currency

Payments are processed in EUR. If you are shopping from a different country, your bank may apply currency conversion fees.

Payment Support Contact

If you still have questions or need further assistance, please don’t hesitate to contact our support team. We’re here to help!

Email: support@elevenspectacles.com