Eleven Spectacles logo

Shipping information

Order processing

  • All orders are processed within 1 business day.
  • Orders placed after 3 PM on Fridays will be processed the following Monday.
  • Orders placed during official holidays will be processed on the next business day.

Delivery times

Delivery to EU member states takes 3-5 business days.

Shipping methods

  • We ship to all EU member countries via DPD or DHL.
  • Delivery is made to the customer's address.
  • Additional charges may apply for delivery to remote areas.

Shipping costs

  • All shipping costs are covered by us.
  • Please note that any additional charges, such as customs fees, handling charges, or

other related costs, will be the responsibility of the customer.

Order confirmation and tracking

  • After placing an order, you will receive an email with the order confirmation, delivery

details, and a tracking number.

  • If there are any delays due to unforeseen circumstances, we will notify you promptly.

Damage liability

We are not liable for damage during transport. In case of damage, please contact the

courier company.

International shipping

At this moment, we do not ship products outside the EU.

Return policy

If you wish to return a product, please review our return policy.

Order modification

If you wish to modify your order after it has been placed, please contact us as soon

as possible. Modifications can only be made before the order is dispatched.