Limited Warranty
At Eleven spectacles, we are committed to providing high-quality designer sunglasses that not only look great but also stand the test of time. To ensure you are completely satisfied with your purchase, we offer a Limited Warranty on all our products.
What Is Covered by the Warranty
We offer a 2-year Limited Warranty on all sunglasses purchased through our website. This warranty covers defects in materials and craftsmanship under normal wear and tear.
Warranty Coverage Includes
- Frame defects: Cracks, bends, or breakage caused by defective materials or workmanship.
- Lens defects: Scratches, delamination, or discoloration due to faulty materials or production.
- Hinges and nose pads: Malfunctions caused by manufacturing errors.
What Is Not Covered
This warranty does not cover damage caused by:
- Accidental damage: Cracks, scratches, or other damage caused by drops, impacts, or improper handling.
- Misuse or abuse: Including, but not limited to, the use of the sunglasses in extreme conditions or for unintended purposes (e.g., swimming or outdoor sports).
- Normal wear and tear: Such as minor scratches on lenses or fading of frame color over time.
- Loss or theft of the product.
How to Make a Warranty Claim
If you believe your sunglasses are covered by the Limited Warranty, please follow these steps to make a claim:
- Contact Us: Reach out to our customer support team at support@elevenspectacles.com.
- Provide Proof of Purchase: You will need to provide a receipt or proof of purchase to validate the warranty claim.
- Describe the Issue: Include details of the defect or issue with the product, as well as any photos that might help us assess the situation.
- Return the Item: If your claim is approved, we may ask you to return the sunglasses for inspection. We will provide a return shipping label at no cost to you.
Warranty Resolution Options
Once your warranty claim has been assessed, we will resolve the issue in one of the following ways:
- Repair: We will repair the product if the issue can be fixed.
- Replacement: If the sunglasses are found to be defective and cannot be repaired, we will offer a replacement pair of the same or similar style.
- Refund: If a repair or replacement is not feasible, we may issue a full refund to the original payment method.
Warranty Period and Conditions
The warranty is valid for 2-years from the date of purchase. This warranty is only available to the original purchaser and is non-transferable. The warranty does not extend to any replacement or repaired items, which will have a warranty period of 6 months from the date of the repair or replacement.
International Warranty
If you are shopping outside of Bulgaria, please be aware that warranty claims are subject to local laws and regulations.
Exclusions
This warranty gives you specific legal rights, and you may also have other rights depending on your country of residence. Our liability is limited to the repair, replacement, or refund of defective products and does not extend to consequential or incidental damages.