---
title: "Returns & Exchanges"
description: "How to return or exchange your Eleven Spectacles, step by step"
canonical_url: "https://elevenspectacles.com/resources/support/returns-and-exchanges"
last_updated: "2026-06-22"
---

<div className="flex,flex-wrap,gap-2,mb-6">
<u-badge icon="i-heroicons-calendar" label="14-Day Window" variant="outline">



</u-badge>

<u-badge icon="i-heroicons-arrow-path" label="Full Refund" variant="outline">



</u-badge>

<u-badge icon="i-heroicons-check-circle" label="Easy Process" variant="outline">



</u-badge>
</div>

Not the right fit? Changed your mind? No problem. Here's everything you need to know to return or exchange your Eleven Spectacles.

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## Before You Start

You have **14 calendar days from delivery** to return for any reason. No justification needed – this is your right under EU consumer law.

Your sunglasses must be in the same condition you received them. Brief wearing to check the fit is entirely normal and won't affect your return eligibility. We cannot accept sunglasses that are visibly worn, damaged beyond normal inspection, or missing components.

---

## How to Return

<u-timeline :items="[{"title":"Email Us", "description": "Send your order number to support@elevenspectacles.com. Include the reason for return if you would like to – it helps us improve, but is not required. We respond within 24 hours with our return address.", "icon": "i-heroicons-envelope"}, {"title":"Pack Securely", "description": "Place your sunglasses in the original protective case. If you no longer have the original packaging, use a sturdy box with adequate padding to protect them during transit.", "icon": "i-heroicons-cube"}, {"title":"Ship Back", "description": "Send to our return address using a tracked courier (DPD, DHL, or your local postal service). We recommend insured shipping. Return shipping costs are your responsibility for standard returns.", "icon": "i-heroicons-truck"}, {"title":"Get Refunded", "description": "Once we receive and inspect your return, we process your full refund within 14 calendar days. Funds appear in your account 3-5 business days after processing, depending on your bank.", "icon": "i-heroicons-arrow-path"}]" color="primary" size="xl">



</u-timeline>

**What your refund includes:** the full purchase price plus your original standard shipping cost.

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## Exchanges

Want a different style or lens tint? We make it straightforward.

- Return your original pair within 14 days (return shipping at your cost)
- We ship the replacement to you free of charge
- After 14 days and up to 30 days, exchanges are at our discretion – reach out and we will do our best

To start an exchange, email [support@elevenspectacles.com](mailto:support@elevenspectacles.com) with your order number and the style you'd like instead.

---

## Damaged or Defective Items

If your sunglasses arrived damaged or have a manufacturing defect, the process is different – and faster.

<u-alert color="warning" description="Email [support@elevenspectacles.com](mailto:support@elevenspectacles.com) with your order number and photos of the issue. We provide a prepaid return label at no cost to you and arrange a replacement, repair, or full refund within 24 hours of your message." icon="i-heroicons-exclamation-triangle" title="Damaged on arrival or defective?" variant="outline">



</u-alert>

Manufacturing defects are covered by your [2-year warranty](/resources/support/warranty) – a separate and broader protection than the 14-day return window.

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## Common Questions

<u-accordion :items="[{"label":"Can I return sunglasses I have worn a few times?", "content": "Brief wearing to inspect the fit is fine and expected. We cannot accept returns that show clear signs of regular use, scratches from wear, or missing components."}, {"label":"What if I have lost the original packaging?", "content": "The case is what matters – pack your sunglasses in the protective case and use any sturdy box for shipping. Contact us if you need guidance."}, {"label":"When will I see the refund in my account?", "content": "We process refunds within 14 calendar days of receiving your return. After that, allow 3-5 business days for the funds to appear, depending on your bank or card provider."}, {"label":"Can I return a gift?", "content": "Yes. Contact us with the order number (the gift sender can provide this) and we will guide you through the process."}, {"label":"What if I am outside the EU?", "content": "Your 14-day return right applies regardless of your location. You are responsible for return shipping costs to our EU warehouse. We recommend tracked and insured shipping for international returns."}]">



</u-accordion>

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<u-alert color="primary" description="Email [support@elevenspectacles.com](mailto:support@elevenspectacles.com) with your order number and we will handle everything from there. We respond within 24 hours." icon="i-heroicons-question-mark-circle" title="Need help?" variant="outline">



</u-alert>

For the full legal terms governing returns, see our [Returns & Refunds Policy](/resources/legal/return-and-refund-policy).

---

**Version:** 1.0 | **Last Updated:** June 22, 2026