[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"category-articles-support-en":3},[4,364,691,853,1170],{"id":5,"title":6,"author":7,"body":8,"category":304,"description":305,"extension":306,"meta":307,"metaDescription":308,"metaTitle":309,"navigation":310,"ogImage":7,"path":311,"publishedAt":7,"reading_time":7,"robots":7,"schema":312,"schemaOrg":7,"seo":359,"sitemap":360,"stem":362,"updatedAt":361,"__hash__":363},"resources_support_en\u002Fresources\u002Fsupport\u002Fpayments-guide.md","Payments & Payment Methods",null,{"type":9,"value":10,"toc":292},"minimark",[11,33,37,40,45,48,55,61,67,70,74,80,82,86,89,123,126,128,132,138,144,150,156,158,162,168,180,186,192,194,198,202,204,208,214,220,226,232,238,244,250,255,257,261,280,282],[12,13,19,25,29],"div",{"className":14},[15,16,17,18],"flex","flex-wrap","gap-2","mb-6",[20,21],"u-badge",{"icon":22,"label":23,"variant":24},"i-heroicons-credit-card","Multiple Payment Methods","outline",[20,26],{"icon":27,"label":28,"variant":24},"i-heroicons-lock-closed","Bank-Level Security",[20,30],{"icon":31,"label":32,"variant":24},"i-heroicons-question-mark-circle","24-Hour Support",[34,35,36],"p",{},"We make purchasing your luxury sunglasses as effortless as wearing them. Multiple secure payment methods, PCI-DSS Level 1 compliant processing, and 24-hour support.",[38,39],"hr",{},[41,42,44],"h2",{"id":43},"accepted-payment-methods","Accepted Payment Methods",[34,46,47],{},"We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All card payments are encrypted and secured through Stripe, our PCI-DSS Level 1 compliant payment processor.",[34,49,50,54],{},[51,52,53],"strong",{},"Credit & Debit Cards:"," Visa, Mastercard, American Express, Discover",[34,56,57,60],{},[51,58,59],{},"Digital Wallets:"," Apple Pay (iPhone, iPad, Mac) and Google Pay (Android, web) store your card information securely on your device.",[34,62,63,66],{},[51,64,65],{},"Payment Currency:"," All prices in EUR (Euros). Your bank handles currency conversion if shopping from outside the Eurozone.",[68,69],"u-separator",{"icon":27},[41,71,73],{"id":72},"secure-checkout","Secure Checkout",[75,76],"u-timeline",{":items":77,"color":78,"size":79},"[{\"title\":\"Select Eyewear\", \"description\": \"Browse our collection and add items to your cart.\", \"icon\": \"i-heroicons-shopping-bag\"}, {\"title\": \"Review Order\", \"description\": \"Check items, quantities, and verify your shipping address is correct.\", \"icon\": \"i-heroicons-check-circle\"}, {\"title\": \"Enter Details\", \"description\": \"Provide shipping and billing address information.\", \"icon\": \"i-heroicons-document-text\"}, {\"title\": \"Choose Payment\", \"description\": \"Select from credit\u002Fdebit cards, Apple Pay, or Google Pay.\", \"icon\": \"i-heroicons-credit-card\"}, {\"title\": \"Confirm & Pay\", \"description\": \"Review all details one final time.\", \"icon\": \"i-heroicons-check-circle\"}]","primary","xl",[38,81],{},[41,83,85],{"id":84},"payment-security","Payment Security",[34,87,88],{},"Your security is our priority. We protect your data with:",[90,91,92,99,105,111,117],"ul",{},[93,94,95,98],"li",{},[51,96,97],{},"HTTPS\u002FTLS encryption"," for all data in transit",[93,100,101,104],{},[51,102,103],{},"PCI-DSS Level 1 compliance"," (highest security standard)",[93,106,107,110],{},[51,108,109],{},"Stripe's fraud detection"," with real-time monitoring",[93,112,113,116],{},[51,114,115],{},"No card storage"," on our servers (Stripe handles all payment data)",[93,118,119,122],{},[51,120,121],{},"Your bank's security"," also protects your transaction",[34,124,125],{},"Keep your card details confidential, check statements regularly, and report suspicious activity immediately.",[38,127],{},[41,129,131],{"id":130},"invoices-currency","Invoices & Currency",[34,133,134,137],{},[51,135,136],{},"Order invoice:"," Your confirmation email includes all purchase details and serves as your receipt.",[34,139,140,143],{},[51,141,142],{},"VAT & taxes:"," All prices include VAT where applicable, calculated by shipping address.",[34,145,146,149],{},[51,147,148],{},"Business invoices:"," Email us with your order number, company name, address, and VAT number. We provide professional invoices within 24 hours.",[34,151,152,155],{},[51,153,154],{},"Currency:"," All payments in EUR (Euro). Your bank handles conversion if paying outside the Eurozone. Conversion fees (typically 1-3%) are set by your bank, not us.",[38,157],{},[41,159,161],{"id":160},"orders-refunds","Orders & Refunds",[34,163,164,167],{},[51,165,166],{},"Cancel before shipment?"," Email us with your order number within 24 hours of purchase. We'll cancel if not yet processed.",[34,169,170,173,174,179],{},[51,171,172],{},"After shipment?"," Use our hassle-free ",[175,176,178],"a",{"href":177},"\u002Fresources\u002Flegal\u002Freturn-and-refund-policy","return and exchange process",".",[34,181,182,185],{},[51,183,184],{},"Refunds:"," Issued to your original payment method within 14 calendar days of receiving your return. Funds typically appear in your account 3-5 business days after processing.",[34,187,188,191],{},[51,189,190],{},"Refund not appearing?"," Check the timeline (5-10 business days), contact your bank for confirmation, and email us if there's an issue.",[38,193],{},[41,195,197],{"id":196},"common-payment-issues","Common Payment Issues",[199,200],"u-accordion",{":items":201},"[{\"label\":\"Payment declined?\", \"content\": \"Check card details, verify billing address matches your bank records, ensure sufficient funds, and contact your bank if needed. Try a different payment method.\"}, {\"label\": \"Invalid card information?\", \"content\": \"Double-check card number, expiration date, and CVV. Ensure the name on your card matches billing details exactly.\"}, {\"label\": \"3D Secure verification?\", \"content\": \"Your bank may require additional verification (SMS or email code). This is a security feature - authorize only if you recognize the transaction.\"}, {\"label\": \"Payment timeout?\", \"content\": \"If your session expires, refresh the page and try again. Ensure you have a stable internet connection and complete checkout within 15 minutes.\"}, {\"label\": \"Apple Pay or Google Pay issues?\", \"content\": \"Ensure your card is registered in the app, your device is authenticated, and you have an active internet connection.\"}]",[38,203],{},[41,205,207],{"id":206},"frequently-asked-questions","Frequently Asked Questions",[34,209,210,213],{},[51,211,212],{},"Is my payment information stored?"," No. Stripe processes all card details securely. We only store your order information (name, address, email).",[34,215,216,219],{},[51,217,218],{},"Can I use a different billing address?"," Yes, at checkout you can enter a different billing address.",[34,221,222,225],{},[51,223,224],{},"Do you accept PayPal?"," Currently we accept credit\u002Fdebit cards, Apple Pay, and Google Pay only.",[34,227,228,231],{},[51,229,230],{},"Can I split payment across multiple cards?"," No, you need to pay with one method. Contact us for special arrangements.",[34,233,234,237],{},[51,235,236],{},"Do you offer payment plans?"," Not currently. Contact us to discuss options.",[34,239,240,243],{},[51,241,242],{},"How do I know payment went through?"," Instant email confirmation with order number. Check spam folder if you don't see it within 5 minutes.",[34,245,246,249],{},[51,247,248],{},"Can I save my card?"," We don't save card details for security. Use Apple Pay or Google Pay to securely store your payment information on your device.",[251,252],"u-alert",{"color":78,"description":253,"icon":31,"title":254,"variant":24},"If you're still experiencing issues, please email support@elevenspectacles.com with your order number, payment method, error message, and a description of the issue. We respond within 24 hours.","Still having issues?",[38,256],{},[41,258,260],{"id":259},"related-support-topics","Related Support Topics",[90,262,263,268,274],{},[93,264,265],{},[175,266,267],{"href":177},"Returns & Refunds",[93,269,270],{},[175,271,273],{"href":272},"\u002Fresources\u002Fsupport\u002Fshipping-information","Shipping Information",[93,275,276],{},[175,277,279],{"href":278},"\u002Fresources\u002Fsupport\u002Fwarranty","Warranty Information",[38,281],{},[34,283,284,287,288,291],{},[51,285,286],{},"Version:"," 1.2 | ",[51,289,290],{},"Last Updated:"," January 18, 2026",{"title":293,"searchDepth":294,"depth":294,"links":295},"",2,[296,297,298,299,300,301,302,303],{"id":43,"depth":294,"text":44},{"id":72,"depth":294,"text":73},{"id":84,"depth":294,"text":85},{"id":130,"depth":294,"text":131},{"id":160,"depth":294,"text":161},{"id":196,"depth":294,"text":197},{"id":206,"depth":294,"text":207},{"id":259,"depth":294,"text":260},"support","Secure payment options and troubleshooting at Eleven Spectacles","md",{},"Secure payment options for luxury eyewear. Visa, Mastercard, AmEx, Apple Pay & Google Pay accepted. PCI-DSS Level 1 encryption. Free EU shipping.","Payment Methods & Secure Checkout",true,"\u002Fresources\u002Fsupport\u002Fpayments-guide",[313,338],{"type":314,"mainEntity":315},"FAQPage",[316,322,326,330,334],{"type":317,"name":318,"acceptedAnswer":319},"Question","What payment methods do you accept?",{"type":320,"text":321},"Answer","We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All card payments are processed securely through Stripe, our PCI-DSS Level 1 compliant processor.",{"type":317,"name":323,"acceptedAnswer":324},"Is my payment information safe?",{"type":320,"text":325},"Yes, all payments are encrypted and secured through Stripe. We never store full card details. Digital wallets like Apple Pay and Google Pay provide additional security.",{"type":317,"name":327,"acceptedAnswer":328},"What currency are prices in?",{"type":320,"text":329},"All prices are in EUR (Euros). If paying from outside the Eurozone, your bank or payment provider will handle currency conversion.",{"type":317,"name":331,"acceptedAnswer":332},"Why was my payment declined?",{"type":320,"text":333},"Common reasons include insufficient funds, incorrect card details, or fraud prevention. Try checking your card details, contacting your bank, or using a different payment method.",{"type":317,"name":335,"acceptedAnswer":336},"Do you offer payment plans or installments?",{"type":320,"text":337},"We accept individual payments at checkout. For installment options, please check if your bank or digital wallet provider offers this service.",{"type":339,"name":340,"description":341,"step":342},"HowTo","How to Complete a Payment at Eleven Spectacles","Step-by-step guide to successfully completing your payment for luxury sunglasses",[343,347,350,353,356],{"type":344,"name":345,"text":346},"HowToStep","Select your sunglasses","Browse our collection and add items to your cart. Review sizing and style carefully.",{"type":344,"name":348,"text":349},"Proceed to checkout","Click the checkout button and enter your shipping and billing address information.",{"type":344,"name":351,"text":352},"Choose payment method","Select from credit\u002Fdebit cards (Visa, Mastercard, Amex, Discover), Apple Pay, or Google Pay.",{"type":344,"name":354,"text":355},"Enter payment details","Provide your payment information securely. We process through Stripe (PCI-DSS Level 1).",{"type":344,"name":357,"text":358},"Confirm and complete","Review your order, confirm payment, and receive immediate confirmation. You'll get tracking information within 24 hours.",{"title":6,"description":305},{"loc":311,"lastmod":361},"2026-01-18","resources\u002Fsupport\u002Fpayments-guide","rSBivus8aqf5Gm-xlJ2kBpF4Nd3OpK9S8nPX8yrM-i8",{"id":365,"title":366,"author":7,"body":367,"category":304,"description":660,"extension":306,"meta":661,"metaDescription":662,"metaTitle":663,"navigation":310,"ogImage":7,"path":272,"publishedAt":7,"reading_time":7,"robots":7,"schema":664,"schemaOrg":7,"seo":687,"sitemap":688,"stem":689,"updatedAt":361,"__hash__":690},"resources_support_en\u002Fresources\u002Fsupport\u002Fshipping-information.md","Shipping & Delivery",{"type":9,"value":368,"toc":642},[369,384,387,389,393,411,414,416,420,423,426,432,434,438,441,455,458,466,468,470,474,477,479,483,486,491,493,497,502,510,513,517,520,537,539,543,546,558,560,564,567,569,573,576,579,583,586,603,605,609,613,615,617,633,635],[12,370,372,376,380],{"className":371},[15,16,17,18],[20,373],{"icon":374,"label":375,"variant":24},"i-heroicons-truck","Free EU Shipping",[20,377],{"icon":378,"label":379,"variant":24},"i-heroicons-calendar","3-5 Days Delivery",[20,381],{"icon":382,"label":383,"variant":24},"i-heroicons-check-circle","Same-Day Processing",[34,385,386],{},"Every pair of Eleven Spectacles is crafted with precision. We extend that same care to every step of the journey to you.",[38,388],{},[41,390,392],{"id":391},"how-we-ship","How We Ship",[12,394,398,399,398,406],{"className":395},[15,396,16,397,18],"items-center","gap-8","\n  ",[400,401],"img",{"src":402,"alt":403,"className":404},"\u002Fimages\u002Flogos\u002Fdhl-logo.svg","DHL",[405],"w-32",[400,407],{"src":408,"alt":409,"className":410},"\u002Fimages\u002Flogos\u002Fdpd-logo.svg","DPD",[405],[34,412,413],{},"We partner with DPD and DHL, Europe's most trusted courier networks, to ensure your eyewear arrives in perfect condition. Every order is carefully packaged in our signature protective case, then placed in a sturdy shipping box designed to withstand transit. You'll receive full tracking information via email as soon as your order ships, allowing you to follow your package every step of the way.",[38,415],{},[41,417,419],{"id":418},"delivery-timeline","Delivery Timeline",[34,421,422],{},"Within the EU, we deliver in 3-5 business days from order confirmation.",[75,424],{":items":425,"color":78,"size":79},"[{\"title\":\"Order Placed\", \"description\": \"Confirmation email sent within 24 hours with order details and estimated delivery date.\", \"icon\": \"i-heroicons-shopping-bag\"}, {\"title\": \"Quality Checked & Packed\", \"description\": \"Your sunglasses are inspected and packed with premium care within 1-2 business days.\", \"icon\": \"i-heroicons-check-circle\"}, {\"title\": \"In Transit\", \"description\": \"Your package ships with full tracking via DPD\u002FDHL. Real-time notifications provided throughout transit.\", \"icon\": \"i-heroicons-truck\"}, {\"title\": \"Delivered\", \"description\": \"Your order arrives at your address with real-time tracking updates and optional signature confirmation.\", \"icon\": \"i-heroicons-home\"}]",[34,427,428,431],{},[51,429,430],{},"Processing timing:"," Orders placed Mon-Fri before 3 PM are processed same-day. Orders after 3 PM or on weekends process the next business day.",[38,433],{},[41,435,437],{"id":436},"whats-included-in-your-delivery","What's Included in Your Delivery",[34,439,440],{},"Your delivery includes:",[90,442,443,446,449,452],{},[93,444,445],{},"Free standard shipping across the EU",[93,447,448],{},"Full tracking with real-time notifications",[93,450,451],{},"Premium packaging to protect your investment",[93,453,454],{},"Signature confirmation option",[34,456,457],{},"Not included:",[90,459,460,463],{},[93,461,462],{},"Customs duties (for non-EU orders)",[93,464,465],{},"Remote area surcharges (rare and communicated upfront)",[68,467],{"icon":382},[38,469],{},[41,471,473],{"id":472},"track-your-order","Track Your Order",[34,475,476],{},"Real-time tracking is available immediately after shipment. Check your confirmation email for the tracking link, log into your account's \"Orders\" section, or click the DPD\u002FDHL tracking link. You'll see your current location, estimated delivery date, real-time status updates, and carrier information.",[38,478],{},[41,480,482],{"id":481},"customs-international-delivery","Customs & International Delivery",[34,484,485],{},"We ship throughout the EU with no customs complications. For non-EU orders, we don't currently ship outside Europe, but contact us - we may be able to arrange delivery based on your location.",[251,487],{"description":488,"icon":489,"title":490,"variant":24},"Customs duties for orders crossing borders are determined by customs authorities and are the recipient's responsibility.","i-heroicons-globe-alt","Customs Information",[38,492],{},[41,494,496],{"id":495},"before-your-order-ships","Before Your Order Ships",[498,499,501],"h3",{"id":500},"need-to-modify-your-order","Need to Modify Your Order?",[34,503,504,505,509],{},"For orders not yet dispatched, contact us immediately at ",[175,506,508],{"href":507},"mailto:support@elevenspectacles.com","support@elevenspectacles.com",". We can modify, upgrade, or cancel orders up until they leave our warehouse (typically within 2 business days of purchase).",[34,511,512],{},"For orders already dispatched, modifications aren't possible, but you can use our hassle-free exchange or return process to get exactly what you want.",[498,514,516],{"id":515},"order-confirmation","Order Confirmation",[34,518,519],{},"After purchase, you'll receive an email with:",[90,521,522,525,528,531,534],{},[93,523,524],{},"Order number and confirmation details",[93,526,527],{},"Estimated delivery date",[93,529,530],{},"Itemized order summary",[93,532,533],{},"Tracking information (once shipped)",[93,535,536],{},"Support contact details",[38,538],{},[41,540,542],{"id":541},"if-your-order-arrives-damaged","If Your Order Arrives Damaged",[34,544,545],{},"Rare, but it happens. We pack with meticulous care, and our partners are professional, but accidents occur.",[547,548,552],"info-box",{"color":549,"icon":550,"title":551},"warning","i-heroicons-exclamation-triangle","Damaged Package?",[34,553,554,555,557],{},"Document it with photos of the damaged packaging and product, then contact us within 48 hours at ",[175,556,508],{"href":507},". We'll arrange a free replacement or refund with no courier claim required on your part. Return shipping is completely free.",[38,559],{},[41,561,563],{"id":562},"delivery-to-remote-areas","Delivery to Remote Areas",[34,565,566],{},"Delivery to remote or very rural locations may incur additional handling charges. These are calculated at checkout, clearly displayed before payment, and never a surprise. Most EU addresses have no additional charges.",[38,568],{},[41,570,572],{"id":571},"special-delivery-options","Special Delivery Options",[34,574,575],{},"Need your Eleven Spectacles faster? Standard delivery (3-5 business days) is included. Express delivery options and signature confirmation are available at checkout for an additional fee.",[68,577],{"icon":578},"i-heroicons-bolt",[41,580,582],{"id":581},"our-shipping-promise","Our Shipping Promise",[34,584,585],{},"We guarantee:",[90,587,588,591,594,597,600],{},[93,589,590],{},"Your order ships within 2 business days",[93,592,593],{},"You receive tracking within 24 hours of dispatch",[93,595,596],{},"Delivery within the promised timeframe",[93,598,599],{},"Free replacement if damaged in transit",[93,601,602],{},"Professional handling throughout",[38,604],{},[41,606,608],{"id":607},"get-support","Get Support",[251,610],{"description":611,"icon":31,"title":612,"variant":24,"color":78},"Email [support@elevenspectacles.com](mailto:support@elevenspectacles.com) or [contact us](\u002Fcontact-us) and we'll respond within 24 hours. We're here to help with tracking details, order modifications, or delivery concerns.","Questions About Your Shipment?",[38,614],{},[41,616,260],{"id":259},[90,618,619,623,629],{},[93,620,621],{},[175,622,267],{"href":177},[93,624,625],{},[175,626,628],{"href":627},"\u002Fresources\u002Fsupport\u002Fproduct-care","Care & Maintenance Guide",[93,630,631],{},[175,632,279],{"href":278},[38,634],{},[34,636,637,639,640,291],{},[51,638,286],{}," 2.2 | ",[51,641,290],{},{"title":293,"searchDepth":294,"depth":294,"links":643},[644,645,646,647,648,649,654,655,656,657,658,659],{"id":391,"depth":294,"text":392},{"id":418,"depth":294,"text":419},{"id":436,"depth":294,"text":437},{"id":472,"depth":294,"text":473},{"id":481,"depth":294,"text":482},{"id":495,"depth":294,"text":496,"children":650},[651,653],{"id":500,"depth":652,"text":501},3,{"id":515,"depth":652,"text":516},{"id":541,"depth":294,"text":542},{"id":562,"depth":294,"text":563},{"id":571,"depth":294,"text":572},{"id":581,"depth":294,"text":582},{"id":607,"depth":294,"text":608},{"id":259,"depth":294,"text":260},"Thoughtful, careful delivery of your Eleven Spectacles",{},"Free EU shipping on luxury eyewear. 3-5 day DPD\u002FDHL delivery with tracking. Same-day processing for orders before 3 PM. Full insurance included.","Free EU Shipping & Delivery",[665],{"type":314,"mainEntity":666},[667,671,675,679,683],{"type":317,"name":668,"acceptedAnswer":669},"How much does shipping cost?",{"type":320,"text":670},"Shipping is completely free across the EU for all orders. There are no hidden fees or additional charges.",{"type":317,"name":672,"acceptedAnswer":673},"How long does delivery take?",{"type":320,"text":674},"Delivery typically takes 3-5 business days from order confirmation within the EU. Orders placed before 3 PM on weekdays are processed same-day.",{"type":317,"name":676,"acceptedAnswer":677},"Can I track my order?",{"type":320,"text":678},"Yes, we provide full tracking with DPD\u002FDHL. You'll receive tracking information and real-time shipment notifications via email.",{"type":317,"name":680,"acceptedAnswer":681},"What if my package arrives damaged?",{"type":320,"text":682},"We ship with full insurance and premium packaging to protect your investment. If damage occurs, contact us immediately and we'll arrange a free replacement.",{"type":317,"name":684,"acceptedAnswer":685},"Do you offer express shipping?",{"type":320,"text":686},"All orders ship via our standard premium service with 3-5 day delivery. Orders placed before 3 PM are processed the same day for fastest delivery.",{"title":366,"description":660},{"loc":272,"lastmod":361},"resources\u002Fsupport\u002Fshipping-information","OjiTvMfFOQsn1ilrJxLE-VcSUtAGvNDTiW4YFqlrTnw",{"id":692,"title":207,"author":7,"body":693,"category":304,"description":802,"extension":306,"meta":803,"metaDescription":804,"metaTitle":207,"navigation":310,"ogImage":7,"path":805,"publishedAt":7,"reading_time":7,"robots":7,"schema":806,"schemaOrg":7,"seo":848,"sitemap":849,"stem":851,"updatedAt":850,"__hash__":852},"resources_support_en\u002Fresources\u002Fsupport\u002Ffaq.md",{"type":9,"value":694,"toc":798},[695,699,702,707,747,752,781,785,793],[41,696,698],{"id":697},"general-questions","General Questions",[34,700,701],{},"For more detailed information, please visit our support pages and guides:",[34,703,704],{},[51,705,706],{},"Support Articles:",[90,708,709,716,723,731,739],{},[93,710,711,715],{},[51,712,713],{},[175,714,366],{"href":272}," - Learn about our shipping options and delivery times",[93,717,718,722],{},[51,719,720],{},[175,721,267],{"href":177}," - Understand our return process and conditions",[93,724,725,730],{},[51,726,727],{},[175,728,729],{"href":278},"Limited Warranty"," - Details about our 2-year warranty coverage",[93,732,733,738],{},[51,734,735],{},[175,736,737],{"href":627},"Product Care"," - How to care for your Eleven Spectacles",[93,740,741,746],{},[51,742,743],{},[175,744,745],{"href":311},"Payments Guide"," - Information about payment methods and security",[34,748,749],{},[51,750,751],{},"Educational Guides:",[90,753,754,763,772],{},[93,755,756,762],{},[51,757,758],{},[175,759,761],{"href":760},"\u002Fresources\u002Fguides\u002Fzeiss-lens-technology","ZEISS Lens Technology"," - Discover what makes ZEISS lenses superior and learn about optical innovation",[93,764,765,771],{},[51,766,767],{},[175,768,770],{"href":769},"\u002Fresources\u002Fguides\u002Fbeta-titanium-engineering-lifestyle","Beta-Titanium: Engineering & Lifestyle"," - Explore the benefits of titanium frames and durability",[93,773,774,780],{},[51,775,776],{},[175,777,779],{"href":778},"\u002Fresources\u002Fguides\u002Fmaterial-hierarchy-comparative-analysis","Eyewear Materials Hierarchy"," - Compare titanium with other eyewear materials",[41,782,784],{"id":783},"need-more-help","Need More Help?",[34,786,787,788,792],{},"If you don't find the answer to your question here, please ",[175,789,791],{"href":790},"\u002Fcontact-us","contact us"," and our team will be happy to help.",[34,794,795,796,179],{},"For immediate assistance, email us at ",[175,797,508],{"href":507},{"title":293,"searchDepth":294,"depth":294,"links":799},[800,801],{"id":697,"depth":294,"text":698},{"id":783,"depth":294,"text":784},"Find answers to common questions about Eleven Spectacles, our products, and services",{},"Frequently asked questions about Eleven Spectacles luxury eyewear. Find answers about products, shipping, returns, warranty, payments, and more.","\u002Fresources\u002Fsupport\u002Ffaq",[807],{"type":314,"mainEntity":808},[809,813,817,821,825,829,833,837,841,845],{"type":317,"name":810,"acceptedAnswer":811},"What is Eleven Spectacles?",{"type":320,"text":812},"Eleven Spectacles is a luxury eyewear brand specializing in premium titanium sunglasses with ZEISS lenses. We create timeless designs focused on exceptional optical quality, comfort, and craftsmanship for discerning EU customers.",{"type":317,"name":814,"acceptedAnswer":815},"What makes ZEISS lenses superior?",{"type":320,"text":816},"ZEISS brings 175+ years of optical innovation to our sunglasses. Their lenses offer exceptional clarity, advanced UV protection, anti-reflective coatings that reduce 99.5% of glare, and precision manufacturing that minimizes optical aberrations. Every pair includes ZEISS DuraVision coating for scratch resistance and enhanced visual performance.",{"type":317,"name":818,"acceptedAnswer":819},"Why titanium frames?",{"type":320,"text":820},"Titanium offers the best balance of durability and comfort. Our frames weigh just 18g, use aerospace-grade titanium for exceptional strength, are naturally hypoallergenic (ideal for sensitive skin), and maintain their lightweight feel without compromising structural integrity. Titanium is also more sustainable and long-lasting than other materials.",{"type":317,"name":822,"acceptedAnswer":823},"How can I contact customer support?",{"type":320,"text":824},"Email support@elevenspectacles.com or use our contact form. We respond within 24 hours. For urgent issues, phone support may be available-check our contact page for current options.",{"type":317,"name":826,"acceptedAnswer":827},"Do you offer international shipping?",{"type":320,"text":828},"Yes, we ship to all EU countries plus Switzerland, Norway, and Iceland with free shipping. International customers outside these regions should contact support@elevenspectacles.com for shipping options and costs.",{"type":317,"name":830,"acceptedAnswer":831},"What is your return policy?",{"type":320,"text":832},"You have 14 days from delivery to return for any reason under EU consumer law. We provide free prepaid return labels. Full refund within 14 days of receiving returns. Learn more on our returns & refunds policy page.",{"type":317,"name":834,"acceptedAnswer":835},"How long is the warranty?",{"type":320,"text":836},"We offer a 2-year limited warranty covering manufacturing defects in titanium frames and ZEISS lenses. The EU legal guarantee (2 years) covers non-conformities with product description. Total coverage up to 4 years depending on issue type. See our warranty page for details.",{"type":317,"name":838,"acceptedAnswer":839},"How do I care for my sunglasses?",{"type":320,"text":840},"Use our included microfiber cloth for daily cleaning. Store in the protective case when not wearing. Avoid extreme heat and keep away from harsh chemicals. Never wipe dry lenses-rinse gently with water first. Visit our product care guide for detailed maintenance instructions.",{"type":317,"name":842,"acceptedAnswer":843},"Are these sunglasses suitable for prescription lenses?",{"type":320,"text":844},"Our frames are designed with optical quality standards compatible with prescription adaptation. Contact us at support@elevenspectacles.com to discuss custom prescription lens options and associated costs.",{"type":317,"name":318,"acceptedAnswer":846},{"type":320,"text":847},"We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are securely processed through Stripe with PCI-DSS Level 1 encryption. We never store your full card details.",{"title":207,"description":802},{"loc":805,"lastmod":850},"2026-01-12","resources\u002Fsupport\u002Ffaq","Zyr9aWl0CmOQ3QXbPu9qUKE1C5DqOr8xXYqILfigy4o",{"id":854,"title":729,"author":7,"body":855,"category":304,"description":1120,"extension":306,"meta":1121,"metaDescription":1122,"metaTitle":1123,"navigation":310,"ogImage":7,"path":278,"publishedAt":7,"reading_time":7,"robots":7,"schema":1124,"schemaOrg":7,"seo":1166,"sitemap":1167,"stem":1168,"updatedAt":850,"__hash__":1169},"resources_support_en\u002Fresources\u002Fsupport\u002Fwarranty.md",{"type":9,"value":856,"toc":1110},[857,871,874,876,880,883,909,914,916,920,940,942,946,949,966,969,971,975,978,980,984,987,1007,1010,1012,1016,1033,1038,1041,1043,1047,1079,1083,1085,1087,1101,1103],[12,858,860,864,868],{"className":859},[15,16,17,18],[20,861],{"icon":862,"label":863,"variant":24},"i-heroicons-shield-check","2-Year Coverage",[20,865],{"icon":866,"label":867,"variant":24},"i-heroicons-arrow-path","Fast Resolution",[20,869],{"icon":382,"label":870,"variant":24},"Peace of Mind",[34,872,873],{},"We stand behind the quality of our craftsmanship. Every pair is carefully designed and manufactured to the highest standards. 2-year coverage, fast resolution, and complete peace of mind.",[38,875],{},[41,877,879],{"id":878},"whats-covered","What's Covered",[34,881,882],{},"Your Eleven Spectacles are protected against defects for 2 calendar years from purchase date. Coverage includes:",[90,884,885,891,897,903],{},[93,886,887,890],{},[51,888,889],{},"Frame Defects:"," Cracks, structural breaks, or bends from manufacturing errors",[93,892,893,896],{},[51,894,895],{},"Lens Defects:"," Delamination, coating failure, or optical defects from manufacturing",[93,898,899,902],{},[51,900,901],{},"Hinge Problems:"," Hinges that fail or malfunction due to manufacturing defects",[93,904,905,908],{},[51,906,907],{},"Assembly Defects:"," Issues caused by manufacturing errors or material flaws",[251,910],{"color":911,"description":912,"icon":862,"title":913,"variant":24},"neutral","Under EU law, you have additional rights as a consumer. If your product is defective, you may be entitled to repair, replacement, or refund. Our warranty is in addition to these legal rights.","Your EU Consumer Rights",[38,915],{},[41,917,919],{"id":918},"whats-not-covered","What's Not Covered",[90,921,922,928,934],{},[93,923,924,927],{},[51,925,926],{},"Accidental Damage:"," Drops, impacts, falls, or collision damage",[93,929,930,933],{},[51,931,932],{},"Normal Wear:"," Minor scratches, frame fading, or natural aging with regular use",[93,935,936,939],{},[51,937,938],{},"Misuse & Abuse:"," Swimming, extreme sports, or exposure to extreme conditions without proper protection",[38,941],{},[41,943,945],{"id":944},"our-quality-process","Our Quality Process",[34,947,948],{},"Before every pair leaves our atelier, each product undergoes rigorous quality checks:",[90,950,951,954,957,960,963],{},[93,952,953],{},"Individual inspection for defects and alignment",[93,955,956],{},"Functionality testing of all moving parts",[93,958,959],{},"Packaging verification",[93,961,962],{},"Order accuracy verification",[93,964,965],{},"Final review by a second team member",[34,967,968],{},"This meticulous process ensures only products meeting our premium standards reach you.",[38,970],{},[41,972,974],{"id":973},"file-your-warranty-claim","File Your Warranty Claim",[75,976],{":items":977,"color":78,"size":79},"[{\"title\":\"Document the Defect\", \"description\": \"Take clear photos of the defect from multiple angles, showing the affected area and any visible damage.\", \"icon\": \"i-heroicons-camera\"}, {\"title\": \"Email Support\", \"description\": \"Send to support@elevenspectacles.com with your order number, purchase date, defect description, and photos.\", \"icon\": \"i-heroicons-envelope\"}, {\"title\": \"24-Hour Response\", \"description\": \"We review your claim and respond within 24 hours with questions or next steps.\", \"icon\": \"i-heroicons-check-circle\"}, {\"title\": \"Assessment\", \"description\": \"We assess the defect against warranty coverage within 5 days and inform you of the resolution option.\", \"icon\": \"i-heroicons-document-text\"}, {\"title\": \"Get Resolution\", \"description\": \"We repair, replace, or refund based on the defect. Most claims resolve within 5-10 business days total.\", \"icon\": \"i-heroicons-gift\"}]",[38,979],{},[41,981,983],{"id":982},"resolution-options","Resolution Options",[34,985,986],{},"Based on the defect, we'll:",[90,988,989,995,1001],{},[93,990,991,994],{},[51,992,993],{},"Repair"," – Return your sunglasses in 5-10 business days plus shipping",[93,996,997,1000],{},[51,998,999],{},"Replace"," – Send a replacement in the same style or comparable alternative in 2-3 business days plus shipping",[93,1002,1003,1006],{},[51,1004,1005],{},"Refund"," – Issue a full refund to your original payment method within 14 calendar days of approval",[34,1008,1009],{},"If repair isn't feasible, we replace. If replacement won't work, we refund.",[38,1011],{},[41,1013,1015],{"id":1014},"warranty-terms","Warranty Terms",[90,1017,1018,1021,1024,1027,1030],{},[93,1019,1020],{},"Valid for the original purchaser only",[93,1022,1023],{},"Non-transferable to another person",[93,1025,1026],{},"Applies only to direct purchases from Eleven Spectacles",[93,1028,1029],{},"Requires proof of purchase (order confirmation)",[93,1031,1032],{},"One repair or replacement per issue",[34,1034,1035],{},[51,1036,1037],{},"Repaired or Replaced Items",[34,1039,1040],{},"Items repaired or replaced under warranty receive a limited 6-month warranty covering the repaired component and repair workmanship.",[38,1042],{},[41,1044,1046],{"id":1045},"common-warranty-questions","Common Warranty Questions",[90,1048,1049,1055,1061,1067,1073],{},[93,1050,1051,1054],{},[51,1052,1053],{},"What should I include with my claim?","\nOrder number and purchase date, detailed issue description, clear photos of the defect from multiple angles, and timeline of when you noticed the problem.",[93,1056,1057,1060],{},[51,1058,1059],{},"Damaged during shipping?","\nContact us with photos – we'll replace at no cost. This is covered under our shipping protection.",[93,1062,1063,1066],{},[51,1064,1065],{},"What if I move to a different location?","\nThe warranty remains valid as long as you continue to use the product.",[93,1068,1069,1072],{},[51,1070,1071],{},"Can I use the warranty for a different product?","\nNo, the warranty is specific to the product you purchased.",[93,1074,1075,1078],{},[51,1076,1077],{},"What if the original purchaser can't claim the warranty?","\nThe original purchaser may need to initiate the claim since warranty is non-transferable. For special circumstances, contact support and we'll help if possible.",[251,1080],{"color":911,"description":1081,"icon":31,"title":1082,"variant":24},"Unsure if your claim is covered? Just ask. Email support@elevenspectacles.com with 'Warranty Question' in the subject line. We'd rather help than deny a valid claim. Response within 24 hours.","Still Have Questions?",[38,1084],{},[41,1086,260],{"id":259},[90,1088,1089,1093,1097],{},[93,1090,1091],{},[175,1092,267],{"href":177},[93,1094,1095],{},[175,1096,6],{"href":311},[93,1098,1099],{},[175,1100,273],{"href":272},[38,1102],{},[34,1104,1105,287,1107,1109],{},[51,1106,286],{},[51,1108,290],{}," January 12, 2026",{"title":293,"searchDepth":294,"depth":294,"links":1111},[1112,1113,1114,1115,1116,1117,1118,1119],{"id":878,"depth":294,"text":879},{"id":918,"depth":294,"text":919},{"id":944,"depth":294,"text":945},{"id":973,"depth":294,"text":974},{"id":982,"depth":294,"text":983},{"id":1014,"depth":294,"text":1015},{"id":1045,"depth":294,"text":1046},{"id":259,"depth":294,"text":260},"Our 2-year warranty covers craftsmanship defects in your Eleven Spectacles",{},"2-year warranty on luxury sunglasses. Covers craftsmanship defects. Quality assurance process explained. File claims easily at Eleven Spectacles.","2-Year Sunglasses Warranty",[1125,1147],{"type":314,"mainEntity":1126},[1127,1131,1135,1139,1143],{"type":317,"name":1128,"acceptedAnswer":1129},"How long is the warranty on Eleven Spectacles?",{"type":320,"text":1130},"Every pair comes with a 2-year limited warranty covering craftsmanship defects and material issues from the date of purchase.",{"type":317,"name":1132,"acceptedAnswer":1133},"What does the warranty cover?",{"type":320,"text":1134},"Coverage includes frame defects, lens defects, hinge problems, nose pad issues, and assembly defects caused by manufacturing. It does not cover accidental damage, normal wear and tear, or misuse.",{"type":317,"name":1136,"acceptedAnswer":1137},"How do I claim the warranty?",{"type":320,"text":1138},"Contact support@elevenspectacles.com with your order number and photos of the defect. We'll respond within 24 hours and arrange repair, replacement, or refund based on the issue.",{"type":317,"name":1140,"acceptedAnswer":1141},"What's the difference between warranty and returns?",{"type":320,"text":1142},"Returns (14-day) are for changing your mind. Warranty (2-year) covers manufacturing defects. They are separate protections.",{"type":317,"name":1144,"acceptedAnswer":1145},"Do you repair sunglasses under warranty?",{"type":320,"text":1146},"Yes, we repair, replace, or refund based on the defect. Most warranty claims are resolved within 5-10 business days.",{"type":339,"name":1148,"description":1149,"step":1150},"How to Claim Warranty on Eleven Spectacles","Step-by-step guide to filing a warranty claim for your luxury sunglasses",[1151,1154,1157,1160,1163],{"type":344,"name":1152,"text":1153},"Document the defect","Take clear photos of the defect (damaged frame, faulty lens, broken hinge, etc.) from multiple angles",{"type":344,"name":1155,"text":1156},"Send email to support","Email support@elevenspectacles.com with your order number, purchase date, and defect photos",{"type":344,"name":1158,"text":1159},"Wait for acknowledgment","We'll respond within 24 hours to confirm receipt and ask any clarifying questions",{"type":344,"name":1161,"text":1162},"Assessment and approval","We assess the defect against warranty coverage within 5 days and inform you of the resolution option",{"type":344,"name":1164,"text":1165},"Receive resolution","We repair, replace, or refund based on the defect. Most claims are resolved within 5-10 business days total",{"title":729,"description":1120},{"loc":278,"lastmod":850},"resources\u002Fsupport\u002Fwarranty","QsQXZgpAFrVLMO3q4Cwo3TNV4pY84jhdhLuIwJg4-Rg",{"id":1171,"title":628,"author":7,"body":1172,"category":304,"description":1536,"extension":306,"meta":1537,"metaDescription":1538,"metaTitle":1539,"navigation":310,"ogImage":7,"path":627,"publishedAt":7,"reading_time":7,"robots":7,"schema":1540,"schemaOrg":7,"seo":1582,"sitemap":1583,"stem":1585,"updatedAt":1584,"__hash__":1586},"resources_support_en\u002Fresources\u002Fsupport\u002Fproduct-care.md",{"type":9,"value":1173,"toc":1525},[1174,1188,1191,1193,1197,1200,1202,1206,1209,1211,1215,1220,1258,1260,1264,1267,1272,1290,1295,1315,1320,1322,1326,1332,1338,1344,1350,1356,1358,1362,1365,1370,1393,1398,1421,1427,1430,1432,1436,1438,1440,1446,1455,1461,1467,1473,1479,1481,1483,1488,1503,1508,1516,1518],[12,1175,1177,1181,1185],{"className":1176},[15,16,17,18],[20,1178],{"icon":1179,"label":1180,"variant":24},"i-heroicons-sparkles","Prevent Scratches",[20,1182],{"icon":1183,"label":1184,"variant":24},"i-heroicons-clock","Extend Lifespan",[20,1186],{"icon":862,"label":1187,"variant":24},"Protect Investment",[34,1189,1190],{},"Your Eleven Spectacles are more than sunglasses-they're a crafted investment. Like all luxury items, they deserve proper care.",[38,1192],{},[41,1194,1196],{"id":1195},"whats-included","What's Included",[34,1198,1199],{},"Your care kit includes a premium storage case, microfiber cloth (specially woven to clean without scratching), and lens cleaning spray (formulated for luxury lenses). These aren't generic-they're designed for your Eleven Spectacles.",[68,1201],{"icon":1179},[41,1203,1205],{"id":1204},"how-to-clean","How to Clean",[75,1207],{":items":1208,"color":78,"size":79},"[{\"title\":\"Rinse Under Water\", \"description\": \"Rinse under lukewarm water (never hot) to remove loose dust. This prevents scratches when you wipe.\", \"icon\": \"i-heroicons-arrow-down-on-square\"}, {\"title\": \"Apply Cleaning Solution\", \"description\": \"Spray the provided lens cleaning solution lightly on both sides-1-2 spritzes per lens. The formula is designed for your lenses.\", \"icon\": \"i-heroicons-beaker\"}, {\"title\": \"Wipe Gently\", \"description\": \"Use the microfiber cloth with gentle, circular motions from the center of each lens outward. Minimal pressure needed.\", \"icon\": \"i-heroicons-sparkles\"}, {\"title\": \"Clean Frames & Pads\", \"description\": \"Wipe frames and nose pads with a separate section of the cloth. Pay attention to where frames meet lenses.\", \"icon\": \"i-heroicons-eye\"}, {\"title\": \"Dry & Store\", \"description\": \"Pat dry gently with the cloth. Store immediately in the case to protect from scratches and dust.\", \"icon\": \"i-heroicons-cube\"}]",[38,1210],{},[41,1212,1214],{"id":1213},"what-not-to-use","What NOT to Use",[34,1216,1217],{},[51,1218,1219],{},"Never Use:",[90,1221,1222,1228,1234,1240,1246,1252],{},[93,1223,1224,1227],{},[51,1225,1226],{},"Paper towels or tissues"," - They contain abrasive fibers that scratch lens coatings",[93,1229,1230,1233],{},[51,1231,1232],{},"Your shirt or sleeve"," - Dust and sand embedded in fabric will scratch the lenses",[93,1235,1236,1239],{},[51,1237,1238],{},"Alcohol or solvents"," - They dissolve the protective lens coatings",[93,1241,1242,1245],{},[51,1243,1244],{},"Hot water"," - Extreme heat damages coatings and frame adhesives",[93,1247,1248,1251],{},[51,1249,1250],{},"Harsh soaps"," - Strong detergents can damage the hydrophobic coating",[93,1253,1254,1257],{},[51,1255,1256],{},"Dry wiping"," - Always rinse first - wiping dry particles scratches lenses",[38,1259],{},[41,1261,1263],{"id":1262},"storage-handling","Storage & Handling",[34,1265,1266],{},"Always use the provided storage case. It protects from scratches, impact, pressure, bending, and dust.",[34,1268,1269],{},[51,1270,1271],{},"How to store:",[1273,1274,1275,1278,1281,1284,1287],"ol",{},[93,1276,1277],{},"Clean before storing",[93,1279,1280],{},"Ensure lenses are completely dry",[93,1282,1283],{},"Place with lenses facing the padding",[93,1285,1286],{},"Close gently (don't force)",[93,1288,1289],{},"Store in a cool, dry place (15-25°C, 30-50% humidity)",[34,1291,1292],{},[51,1293,1294],{},"Avoid these locations:",[90,1296,1297,1300,1303,1306,1309,1312],{},[93,1298,1299],{},"Car dashboard (heat and UV damage coatings)",[93,1301,1302],{},"Near windows (direct sunlight degrades materials)",[93,1304,1305],{},"Bathrooms (humidity and temperature fluctuations)",[93,1307,1308],{},"Loose in bags (scratching and bending risk)",[93,1310,1311],{},"Extreme temperatures (above 60°C damages adhesives)",[93,1313,1314],{},"Damp environments (moisture causes delamination)",[251,1316],{"color":911,"description":1317,"icon":1318,"title":1319,"variant":24},"Always use both hands to put on and remove your sunglasses. One-handed removal bends the frame and loosens hinges. Never place sunglasses on your head, forehead, or hanging from your neck.","i-heroicons-hand-raised","Proper Handling",[38,1321],{},[41,1323,1325],{"id":1324},"material-environment-care","Material & Environment Care",[34,1327,1328,1331],{},[51,1329,1330],{},"Metal frames:"," Wipe dry after salt water or sweat exposure. Avoid prolonged water (corrosion risk). Store dry. Never expose to extreme heat.",[34,1333,1334,1337],{},[51,1335,1336],{},"Acetate frames:"," Keep away from direct heat. Avoid prolonged sun exposure when not wearing. Never leave in hot cars.",[34,1339,1340,1343],{},[51,1341,1342],{},"After saltwater:"," Rinse thoroughly under fresh water, dry gently with cloth, air dry completely (1-2 hours), store in open case.",[34,1345,1346,1349],{},[51,1347,1348],{},"After swimming:"," Don't wear sunglasses while swimming (they can be lost). Rinse immediately, clean with spray and cloth, air dry before storing.",[34,1351,1352,1355],{},[51,1353,1354],{},"After extreme heat:"," Let cool naturally (don't use cold water). Rinse gently under lukewarm water, clean, store in cool place. Contact us if you notice optical distortion.",[38,1357],{},[41,1359,1361],{"id":1360},"caring-for-polarized-lenses","Caring for Polarized Lenses",[34,1363,1364],{},"Polarized sunglasses require special attention to preserve their anti-glare properties and maintain optical quality.",[34,1366,1367],{},[51,1368,1369],{},"DO:",[90,1371,1372,1375,1378,1381,1384,1387,1390],{},[93,1373,1374],{},"Rinse with lukewarm water before cleaning to remove dust and particles",[93,1376,1377],{},"Use the provided microfiber cloth with gentle circular motions",[93,1379,1380],{},"Apply the lens cleaning spray formulated for polarized coatings",[93,1382,1383],{},"Store in a cool, dry place (15-25°C)",[93,1385,1386],{},"Clean after exposure to salt water, chlorine, or sweat",[93,1388,1389],{},"Use a protective case to prevent scratches that affect polarization",[93,1391,1392],{},"Handle with both hands at all times",[34,1394,1395],{},[51,1396,1397],{},"DON'T:",[90,1399,1400,1403,1406,1409,1412,1415,1418],{},[93,1401,1402],{},"Use paper towels, tissues, or clothing - these scratch the polarized coating",[93,1404,1405],{},"Apply dry wiping-particles cause permanent scratches that reduce light reduction",[93,1407,1408],{},"Expose to extreme heat or direct sunlight for extended periods",[93,1410,1411],{},"Use alcohol, acetone, or other harsh solvents-they dissolve the polarizing layer",[93,1413,1414],{},"Clean when wet with water droplets - wait for them to air dry naturally",[93,1416,1417],{},"Leave wet after swimming-moisture degrades the polarized coating over time",[93,1419,1420],{},"Store in humid environments like bathrooms - humidity breaks down the polarization layer",[34,1422,1423,1426],{},[51,1424,1425],{},"Why it matters:"," Scratches on polarized lenses don't just affect appearance - they reduce the polarization effectiveness. Even small scratches can diminish glare reduction and optical clarity.",[68,1428],{"icon":1429},"i-heroicons-wrench-screwdriver",[41,1431,608],{"id":607},[251,1433],{"color":911,"description":1434,"icon":550,"title":1435,"variant":24},"Hinges feel loose? Lens scratches significant? Frame visibly damaged? Lens coating delaminating? Contact support@elevenspectacles.com. We can tighten, replace, or assess warranty coverage.","When to Contact Us",[38,1437],{},[41,1439,207],{"id":206},[34,1441,1442,1445],{},[51,1443,1444],{},"Can I use regular eyeglass cleaning spray?"," No. The provided spray is specifically formulated for your lenses. Other sprays may contain alcohol or solvents that damage coatings.",[34,1447,1448,1451,1452,1454],{},[51,1449,1450],{},"What if I lose my microfiber cloth?"," Contact us at ",[175,1453,508],{"href":507}," and we'll send a replacement. Don't substitute-the microfiber is specially woven.",[34,1456,1457,1460],{},[51,1458,1459],{},"Can I wash in the dishwasher?"," No. Heat and detergents damage coatings and frame adhesives. Always hand-clean gently.",[34,1462,1463,1466],{},[51,1464,1465],{},"How often should I clean?"," Clean whenever dirty or dusty. Takes 30 seconds. Never let dust or fingerprints sit.",[34,1468,1469,1472],{},[51,1470,1471],{},"Can I wear daily?"," Yes, that's what they're designed for. Just follow care guidelines: clean regularly, store properly, handle gently.",[34,1474,1475,1478],{},[51,1476,1477],{},"Lost your accessories?"," We can replace your cleaning cloth, spray, or case. Just ask.",[38,1480],{},[41,1482,260],{"id":259},[34,1484,1485],{},[51,1486,1487],{},"Support & Policy Pages:",[90,1489,1490,1495,1499],{},[93,1491,1492],{},[175,1493,1494],{"href":278},"2-Year Warranty",[93,1496,1497],{},[175,1498,267],{"href":177},[93,1500,1501],{},[175,1502,273],{"href":272},[34,1504,1505],{},[51,1506,1507],{},"Browse Collections:",[90,1509,1510],{},[93,1511,1512],{},[175,1513,1515],{"href":1514},"\u002Fcollections\u002Farche","Archē Collection",[38,1517],{},[34,1519,1520,1522,1523,1109],{},[51,1521,286],{}," 1.1 | ",[51,1524,290],{},{"title":293,"searchDepth":294,"depth":294,"links":1526},[1527,1528,1529,1530,1531,1532,1533,1534,1535],{"id":1195,"depth":294,"text":1196},{"id":1204,"depth":294,"text":1205},{"id":1213,"depth":294,"text":1214},{"id":1262,"depth":294,"text":1263},{"id":1324,"depth":294,"text":1325},{"id":1360,"depth":294,"text":1361},{"id":607,"depth":294,"text":608},{"id":206,"depth":294,"text":207},{"id":259,"depth":294,"text":260},"How to care for your Eleven Spectacles to keep them pristine for years",{},"Guide to cleaning & caring for luxury sunglasses. Prevent scratches, extend lifespan, protect your investment. Expert tips for all frame materials.","How to Clean & Care for Sunglasses",[1541,1563],{"type":314,"mainEntity":1542},[1543,1547,1551,1555,1559],{"type":317,"name":1544,"acceptedAnswer":1545},"How often should I clean my sunglasses?",{"type":320,"text":1546},"Clean your Eleven Spectacles daily or whenever you notice dust, fingerprints, or smudges. Regular cleaning maintains clarity and protects the coating.",{"type":317,"name":1548,"acceptedAnswer":1549},"What should I use to clean my sunglasses?",{"type":320,"text":1550},"Use the provided microfiber cloth and lens cleaning spray. Rinse under lukewarm water first to remove loose dust, apply spray lightly, then wipe gently with circular motions from center outward.",{"type":317,"name":1552,"acceptedAnswer":1553},"Can I use soap and water?",{"type":320,"text":1554},"Yes, lukewarm water and mild soap work well. Avoid hot water and harsh chemicals. Always rinse thoroughly and dry with the microfiber cloth.",{"type":317,"name":1556,"acceptedAnswer":1557},"How should I store my sunglasses?",{"type":320,"text":1558},"Always use the provided premium case. Store in a cool, dry place at 15-25°C with 30-50% humidity. Keep away from extreme temperatures, heat sources, and humidity.",{"type":317,"name":1560,"acceptedAnswer":1561},"What should I avoid?",{"type":320,"text":1562},"Never wipe dry lenses (causes scratching), use harsh chemicals, expose to extreme heat\u002Fcold, or leave in direct sunlight for extended periods. Handle with both hands always.",{"type":339,"name":1564,"description":1565,"step":1566},"How to Clean Luxury Sunglasses","Proper step-by-step cleaning guide for Eleven Spectacles to maintain clarity and coating",[1567,1570,1573,1576,1579],{"type":344,"name":1568,"text":1569},"Rinse under water","Rinse sunglasses under lukewarm running water to remove loose dust and particles. Never wipe dry without rinsing first.",{"type":344,"name":1571,"text":1572},"Apply cleaning solution","Spray the provided lens cleaning solution lightly on both sides of each lens (1-2 spritzes per lens). The solution is formulated for luxury lenses.",{"type":344,"name":1574,"text":1575},"Wipe gently","Use the microfiber cloth with gentle, circular motions starting from the center of each lens and working outward. Use minimal pressure.",{"type":344,"name":1577,"text":1578},"Clean frames","Wipe the frames and nose pads with a separate part of the microfiber cloth. Pay special attention to where the frames meet the lenses.",{"type":344,"name":1580,"text":1581},"Dry and store","Pat dry gently with the microfiber cloth. Store immediately in the premium case to protect from scratches and dust.",{"title":628,"description":1536},{"loc":627,"lastmod":1584},"2026-01-07","resources\u002Fsupport\u002Fproduct-care","tdfJE_KUnwV7YZ3dCNF8V-Q8GAF9vSlcqCYOjTVgTKk"]