[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"resources-legal-en-certificates":3},{"article":4,"suggestedArticles":31,"isFallback":19},{"id":5,"title":6,"author":7,"body":8,"category":18,"coverStory":19,"description":20,"extension":21,"externalUrl":7,"featured":19,"meta":22,"metaDescription":7,"metaTitle":7,"navigation":23,"ogImage":7,"path":24,"publication":7,"publishedAt":7,"reading_time":7,"robots":25,"schema":7,"schemaOrg":7,"seo":26,"sitemap":27,"stem":29,"updatedAt":28,"__hash__":30},"resources_legal_en\u002Fresources\u002Flegal\u002Fcertificates.md","Product Certifications",null,{"type":9,"value":10,"toc":14},"minimark",[11],[12,13],"certificates-content",{},{"title":15,"searchDepth":16,"depth":16,"links":17},"",2,[],"legal",false,"EU compliance certificates and safety information for Eleven Spectacles sunglasses","md",{},true,"\u002Fresources\u002Flegal\u002Fcertificates","index, follow",{"title":6,"description":20,"robots":25},{"loc":24,"lastmod":28},"2026-05-28","resources\u002Flegal\u002Fcertificates","nDCscfAbsawkjFyPXT-FYYXF_4PS3EycjCxPJ2yuccM",[32,2331,2697],{"id":33,"title":34,"author":7,"body":35,"category":18,"coverStory":19,"description":2283,"extension":21,"externalUrl":7,"featured":19,"meta":2284,"metaDescription":2285,"metaTitle":2286,"navigation":23,"ogImage":7,"path":2287,"publication":7,"publishedAt":7,"reading_time":7,"robots":25,"schema":2288,"schemaOrg":7,"seo":2326,"sitemap":2327,"stem":2329,"updatedAt":2328,"__hash__":2330},"resources_legal_en\u002Fresources\u002Flegal\u002Fterms-and-conditions.md","Terms & Conditions",{"type":9,"value":36,"toc":2180},[37,63,67,74,77,82,116,118,122,127,130,146,150,153,164,171,188,190,194,198,201,218,221,225,228,242,246,260,269,271,275,279,282,296,299,310,314,317,331,335,349,351,355,359,362,367,381,386,400,405,419,424,435,439,442,456,458,462,466,469,495,499,502,516,523,537,543,547,550,567,569,573,577,601,605,608,627,631,645,649,652,666,668,672,676,679,690,694,723,727,741,745,748,772,776,782,785,796,803,805,809,813,819,835,838,842,849,856,858,862,866,869,883,889,903,907,910,930,934,941,955,959,962,981,987,991,998,1012,1016,1019,1047,1049,1053,1057,1068,1071,1082,1086,1095,1101,1105,1108,1134,1138,1141,1170,1174,1177,1209,1213,1216,1227,1229,1233,1239,1256,1258,1262,1266,1273,1287,1290,1294,1301,1312,1318,1322,1325,1341,1344,1355,1357,1361,1365,1372,1404,1408,1414,1425,1432,1446,1450,1456,1470,1472,1476,1480,1487,1510,1514,1519,1551,1555,1558,1578,1580,1584,1591,1605,1608,1622,1624,1628,1632,1635,1651,1656,1676,1681,1695,1699,1702,1722,1726,1730,1733,1738,1752,1757,1766,1770,1773,1775,1779,1783,1792,1803,1807,1810,1830,1837,1839,1843,1847,1850,1861,1865,1872,1876,1879,1890,1894,1899,1901,1905,1909,1912,1926,1937,1941,1944,1955,1957,1961,1964,1980,1987,1994,1996,2000,2003,2009,2024,2030,2036,2038,2042,2046,2052,2068,2072,2086,2100,2102,2106,2123,2129,2131,2136,2139,2141,2146],[38,39,45,51,55,59],"div",{"className":40},[41,42,43,44],"flex","flex-wrap","gap-2","mb-6",[46,47],"u-badge",{"icon":48,"label":49,"variant":50},"i-heroicons-document-text","EU Consumer Rights","outline",[46,52],{"icon":53,"label":54,"variant":50},"i-heroicons-scale","Fair Terms",[46,56],{"icon":57,"label":58,"variant":50},"i-heroicons-shield-check","14-Day Right",[46,60],{"icon":61,"label":62,"variant":50},"i-heroicons-information-circle","Transparent Terms",[64,65,66],"p",{},"These Terms and Conditions (\"Terms\") govern your use of the Eleven Spectacles website (elevenspectacles.com) and the products and services offered through it. By accessing and using this website, you agree to be bound by these Terms.",[64,68,69,73],{},[70,71,72],"strong",{},"Please read these Terms carefully."," If you do not agree to any part of these Terms, you may not use this website or purchase from us.",[75,76],"hr",{},[78,79,81],"h2",{"id":80},"definitions","Definitions",[64,83,84,87,88,91,92,95,96,99,100,103,104,107,108,111,112,115],{},[70,85,86],{},"\"Owner\""," - Nikta 11 Ltd., trading as Eleven Spectacles\n",[70,89,90],{},"\"Website\""," - elevenspectacles.com and all associated subdomains and pages\n",[70,93,94],{},"\"Service\""," - The e-commerce service provided through the Website, including product catalog, ordering, and customer support\n",[70,97,98],{},"\"User\" or \"You\""," - Any person accessing or using the Website\n",[70,101,102],{},"\"Consumer\""," - Any natural person acting for purposes outside their profession or business\n",[70,105,106],{},"\"Business User\""," - Any person or entity using the Website for business or professional purposes\n",[70,109,110],{},"\"Products\""," - Luxury sunglasses and related eyewear items offered for sale\n",[70,113,114],{},"\"Order\""," - Your request to purchase Products from the Owner",[75,117],{},[78,119,121],{"id":120},"access-eligibility","Access & Eligibility",[123,124,126],"h3",{"id":125},"who-can-use-this-website","Who Can Use This Website",[64,128,129],{},"By using this Website, you confirm that you:",[131,132,133,137,140,143],"ul",{},[134,135,136],"li",{},"Are at least 18 years of age (or the age of majority in your jurisdiction)",[134,138,139],{},"Have the legal capacity to enter into a binding contract",[134,141,142],{},"Are not restricted by law from making online purchases",[134,144,145],{},"Comply with all applicable laws and regulations",[123,147,149],{"id":148},"license-to-use","License to Use",[64,151,152],{},"The Owner grants you a limited, non-exclusive, non-transferable license to:",[131,154,155,158,161],{},[134,156,157],{},"View and browse the Website",[134,159,160],{},"Purchase Products through the Website",[134,162,163],{},"Use the Service as intended",[64,165,166,167,170],{},"You may ",[70,168,169],{},"not",":",[131,172,173,176,179,182,185],{},[134,174,175],{},"Reproduce, distribute, or resell Website content",[134,177,178],{},"Reverse engineer or attempt to access underlying code",[134,180,181],{},"Use automated tools (bots, scrapers) to extract data",[134,183,184],{},"Access restricted areas without authorization",[134,186,187],{},"Interfere with Website functionality",[75,189],{},[78,191,193],{"id":192},"intellectual-property-rights","Intellectual Property Rights",[123,195,197],{"id":196},"ownership","Ownership",[64,199,200],{},"All content on the Website, including:",[131,202,203,206,209,212,215],{},[134,204,205],{},"Text, images, designs, and graphics",[134,207,208],{},"Product photography and descriptions",[134,210,211],{},"Website layout and functionality",[134,213,214],{},"Trademarks and logos",[134,216,217],{},"Software and code",[64,219,220],{},"...are owned by the Owner or licensed to the Owner and are protected by international copyright and intellectual property laws.",[123,222,224],{"id":223},"your-rights","Your Rights",[64,226,227],{},"You may:",[131,229,230,233,236,239],{},[134,231,232],{},"View content for personal, non-commercial use",[134,234,235],{},"Download products and information for personal reference",[134,237,238],{},"Share links to the Website",[134,240,241],{},"Quote our content with proper attribution",[64,243,166,244,170],{},[70,245,169],{},[131,247,248,251,254,257],{},[134,249,250],{},"Copy or modify our content without permission",[134,252,253],{},"Republish our content on other websites",[134,255,256],{},"Use our images or designs commercially",[134,258,259],{},"Claim ownership of our intellectual property",[64,261,262,263,268],{},"For commercial use or permission requests, contact ",[264,265,267],"a",{"href":266},"mailto:support@elevenspectacles.com","support@elevenspectacles.com",".",[75,270],{},[78,272,274],{"id":273},"product-information-availability","Product Information & Availability",[123,276,278],{"id":277},"accuracy-of-descriptions","Accuracy of Descriptions",[64,280,281],{},"The Owner makes every effort to ensure that:",[131,283,284,287,290,293],{},[134,285,286],{},"Product descriptions are accurate",[134,288,289],{},"Pricing is correct",[134,291,292],{},"Images represent the products fairly",[134,294,295],{},"Information is current and up-to-date",[64,297,298],{},"However, the Owner does not guarantee that all information is:",[131,300,301,304,307],{},[134,302,303],{},"Completely error-free",[134,305,306],{},"Perfectly accurate in all details",[134,308,309],{},"Updated in real-time",[123,311,313],{"id":312},"color-appearance","Color & Appearance",[64,315,316],{},"Product images are presented with technical accuracy, but:",[131,318,319,322,325,328],{},[134,320,321],{},"Display settings and device type affect how colors appear",[134,323,324],{},"Monitor calibration may show color variations",[134,326,327],{},"Lighting conditions may differ from actual product",[134,329,330],{},"Minor color variations are normal for handcrafted items",[123,332,334],{"id":333},"availability-changes","Availability & Changes",[131,336,337,340,343,346],{},[134,338,339],{},"Product availability and pricing are subject to change without notice",[134,341,342],{},"The Owner reserves the right to discontinue products",[134,344,345],{},"Specifications and features may be updated",[134,347,348],{},"Promotional offers may end at any time",[75,350],{},[78,352,354],{"id":353},"product-selection-ordering","Product Selection & Ordering",[123,356,358],{"id":357},"the-purchasing-process","The Purchasing Process",[64,360,361],{},"Ordering from Eleven Spectacles involves the following steps:",[64,363,364],{},[70,365,366],{},"Step 1: Browse & Select",[131,368,369,372,375,378],{},[134,370,371],{},"View the product catalog",[134,373,374],{},"Read product descriptions and reviews",[134,376,377],{},"Select the product(s) you want to purchase",[134,379,380],{},"Verify your selection in the shopping cart",[64,382,383],{},[70,384,385],{},"Step 2: Provide Information",[131,387,388,391,394,397],{},[134,389,390],{},"Enter your shipping address",[134,392,393],{},"Provide your email address",[134,395,396],{},"Select your preferred delivery method",[134,398,399],{},"Enter any special instructions (if applicable)",[64,401,402],{},[70,403,404],{},"Step 3: Review & Confirm",[131,406,407,410,413,416],{},[134,408,409],{},"Review your order summary",[134,411,412],{},"Verify all information is correct",[134,414,415],{},"Read and accept these Terms and our Policies",[134,417,418],{},"Choose your payment method",[64,420,421],{},[70,422,423],{},"Step 4: Place Your Order",[131,425,426,429,432],{},[134,427,428],{},"Submit your order",[134,430,431],{},"You will receive an order confirmation email",[134,433,434],{},"Payment processing begins",[123,436,438],{"id":437},"order-confirmation","Order Confirmation",[64,440,441],{},"Once you submit your order:",[131,443,444,447,450,453],{},[134,445,446],{},"You are proposing to purchase the Products",[134,448,449],{},"The Owner will send you an order confirmation email",[134,451,452],{},"Your order is not yet final; the Owner must accept it",[134,454,455],{},"The contract is formed when we confirm order acceptance",[75,457],{},[78,459,461],{"id":460},"order-submission-contract-formation","Order Submission & Contract Formation",[123,463,465],{"id":464},"when-your-order-is-accepted","When Your Order is Accepted",[64,467,468],{},"By submitting your order, you:",[131,470,471,474,486,489,492],{},[134,472,473],{},"Accept these Terms and Conditions",[134,475,476,477,481,482],{},"Acknowledge our ",[264,478,480],{"href":479},"\u002Fresources\u002Flegal\u002Fprivacy-policy","Privacy Policy"," and ",[264,483,485],{"href":484},"\u002Fresources\u002Flegal\u002Fcookie-policy","Cookie Policy",[134,487,488],{},"Confirm that all information provided is accurate",[134,490,491],{},"Agree to pay the total amount specified",[134,493,494],{},"Authorize payment processing",[123,496,498],{"id":497},"order-acceptance","Order Acceptance",[64,500,501],{},"The Owner will review your order for:",[131,503,504,507,510,513],{},[134,505,506],{},"Accuracy of information",[134,508,509],{},"Product availability",[134,511,512],{},"Payment method validity",[134,514,515],{},"Fraud prevention",[64,517,518,519,522],{},"The Owner ",[70,520,521],{},"reserves the right"," to:",[131,524,525,528,531,534],{},[134,526,527],{},"Accept or decline any order",[134,529,530],{},"Cancel orders if information is inaccurate or incomplete",[134,532,533],{},"Refuse service to users who violate these Terms",[134,535,536],{},"Request additional information or verification",[64,538,539,542],{},[70,540,541],{},"The contract is formed"," when the Owner sends you an acceptance confirmation (not just the order receipt).",[123,544,546],{"id":545},"your-obligations","Your Obligations",[64,548,549],{},"Once your order is accepted:",[131,551,552,555,558,561,564],{},[134,553,554],{},"You must pay the full purchase price",[134,556,557],{},"You must provide accurate and complete information",[134,559,560],{},"You are responsible for ensuring the delivery address is correct",[134,562,563],{},"You must be available to receive delivery",[134,565,566],{},"You agree to inspect goods upon delivery",[75,568],{},[78,570,572],{"id":571},"pricing-taxes-costs","Pricing, Taxes & Costs",[123,574,576],{"id":575},"price-information","Price Information",[131,578,579,585,592,595],{},[134,580,581,582],{},"All prices are displayed in ",[70,583,584],{},"EUR (Euros)",[134,586,587,588,591],{},"Prices are shown either ",[70,589,590],{},"inclusive or exclusive of taxes",", depending on the section",[134,593,594],{},"Prices may change without notice",[134,596,597,598,600],{},"Price changes do ",[70,599,169],{}," affect orders already submitted",[123,602,604],{"id":603},"what-youll-pay","What You'll Pay",[64,606,607],{},"Before you submit your order, you'll see:",[131,609,610,613,616,619,622],{},[134,611,612],{},"Product price",[134,614,615],{},"Applicable taxes and VAT",[134,617,618],{},"Delivery costs (if applicable)",[134,620,621],{},"Any additional fees or surcharges",[134,623,624],{},[70,625,626],{},"Total amount due",[123,628,630],{"id":629},"taxes-vat","Taxes & VAT",[131,632,633,636,639,642],{},[134,634,635],{},"VAT is calculated based on your shipping address",[134,637,638],{},"EU customers will see VAT on their invoice",[134,640,641],{},"Tax amounts comply with applicable law",[134,643,644],{},"The Owner will provide VAT invoices if requested",[123,646,648],{"id":647},"currency-conversion","Currency Conversion",[64,650,651],{},"If you pay from a non-EUR currency:",[131,653,654,657,660,663],{},[134,655,656],{},"Your bank handles the conversion",[134,658,659],{},"Exchange rates are set by your financial institution",[134,661,662],{},"Conversion fees may apply (charged by your bank, not us)",[134,664,665],{},"The Owner is not responsible for conversion rates",[75,667],{},[78,669,671],{"id":670},"payment-methods","Payment Methods",[123,673,675],{"id":674},"accepted-payment-methods","Accepted Payment Methods",[64,677,678],{},"We accept payment through:",[131,680,681,684,687],{},[134,682,683],{},"Credit cards (Visa, Mastercard, American Express, Discover)",[134,685,686],{},"Digital wallets (Apple Pay, Google Pay)",[134,688,689],{},"Bank transfer (where available)",[123,691,693],{"id":692},"payment-processing","Payment Processing",[131,695,696,703,709,712,715],{},[134,697,698,699,702],{},"All payments are processed by ",[70,700,701],{},"Stripe",", a secure third-party payment processor",[134,704,518,705,708],{},[70,706,707],{},"does not collect or store"," your full credit card details",[134,710,711],{},"We receive only a notification that payment was successful",[134,713,714],{},"Stripe handles all security and fraud detection",[134,716,717],{},[264,718,722],{"href":719,"rel":720},"https:\u002F\u002Fstripe.com\u002Fprivacy",[721],"nofollow","Stripe Privacy Policy",[123,724,726],{"id":725},"payment-security","Payment Security",[131,728,729,732,735,738],{},[134,730,731],{},"All payment data is encrypted with HTTPS\u002FTLS",[134,733,734],{},"Payments comply with PCI-DSS standards",[134,736,737],{},"3D Secure verification may apply",[134,739,740],{},"Your payment information is never shared with us",[123,742,744],{"id":743},"failed-or-declined-payments","Failed or Declined Payments",[64,746,747],{},"If your payment fails or is declined:",[131,749,750,756,763,766,769],{},[134,751,752,753,755],{},"Your order will ",[70,754,169],{}," be confirmed",[134,757,758,759,762],{},"The Owner is ",[70,760,761],{},"not obligated"," to fulfill the order",[134,764,765],{},"Your card issuer will explain why payment was declined",[134,767,768],{},"Contact your bank to resolve the issue",[134,770,771],{},"You may retry with a different payment method",[123,773,775],{"id":774},"payment-disputes-chargebacks","Payment Disputes & Chargebacks",[64,777,778,781],{},[70,779,780],{},"Please contact us first"," before filing a chargeback. Direct contact resolves issues faster.",[64,783,784],{},"If you file a chargeback without contacting us:",[131,786,787,790,793],{},[134,788,789],{},"We will dispute it with evidence",[134,791,792],{},"We may restrict your account",[134,794,795],{},"You may lose access to future purchases",[64,797,798,802],{},[264,799,801],{"href":800},"\u002Fresources\u002Flegal\u002Fdispute-resolution-policy","See our Dispute Resolution Policy"," for details.",[75,804],{},[78,806,808],{"id":807},"product-ownership","Product Ownership",[123,810,812],{"id":811},"when-you-own-the-product","When You Own the Product",[64,814,815,816,818],{},"Products ordered do ",[70,817,169],{}," become your property until:",[131,820,821,828],{},[134,822,823,824,827],{},"You have paid the ",[70,825,826],{},"full purchase price",", AND",[134,829,830,831,834],{},"We have ",[70,832,833],{},"confirmed acceptance"," of your order",[64,836,837],{},"Until both conditions are met, the Products remain the Owner's property.",[123,839,841],{"id":840},"right-of-withdrawal","Right of Withdrawal",[64,843,844,845,848],{},"After you own the product, you have the right to withdraw (return it) within ",[70,846,847],{},"14 calendar days"," for any reason, in accordance with EU consumer law.",[64,850,851,855],{},[264,852,854],{"href":853},"\u002Fresources\u002Flegal\u002Freturn-and-refund-policy","See our Returns & Refunds Policy"," for complete details.",[75,857],{},[78,859,861],{"id":860},"delivery","Delivery",[123,863,865],{"id":864},"delivery-address","Delivery Address",[64,867,868],{},"You are responsible for:",[131,870,871,874,877,880],{},[134,872,873],{},"Providing an accurate delivery address",[134,875,876],{},"Ensuring someone is available to receive delivery",[134,878,879],{},"Providing clear access to the delivery location",[134,881,882],{},"Inspecting goods upon delivery",[64,884,758,885,888],{},[70,886,887],{},"not responsible"," for delivery errors caused by:",[131,890,891,894,897,900],{},[134,892,893],{},"Inaccurate address information provided by you",[134,895,896],{},"Incomplete or unclear address details",[134,898,899],{},"Inability to reach the delivery address",[134,901,902],{},"Refusal to accept delivery",[123,904,906],{"id":905},"delivery-timeframe","Delivery Timeframe",[64,908,909],{},"Estimated delivery times are:",[131,911,912,918,924,927],{},[134,913,914,917],{},[70,915,916],{},"Within EU:"," 3-5 business days from order confirmation",[134,919,920,921],{},"Delivery times are ",[70,922,923],{},"estimates, not guarantees",[134,925,926],{},"Delays may occur due to unforeseen circumstances",[134,928,929],{},"We will notify you if delays are anticipated",[123,931,933],{"id":932},"delivery-arrangement","Delivery Arrangement",[64,935,936,937,940],{},"Deliveries are made by our carrier partner (",[70,938,939],{},"DPD\u002FDHL","):",[131,942,943,946,949,952],{},[134,944,945],{},"The Owner arranges and pays for delivery",[134,947,948],{},"Your goods are shipped via insured carrier",[134,950,951],{},"You will receive tracking information",[134,953,954],{},"Signature may be required for high-value items",[123,956,958],{"id":957},"inspection-upon-delivery","Inspection Upon Delivery",[64,960,961],{},"When your goods are delivered:",[131,963,964,969,972,975],{},[134,965,966],{},[70,967,968],{},"Inspect the package immediately",[134,970,971],{},"Verify the contents match your order",[134,973,974],{},"Check for visible damage to the package",[134,976,977,980],{},[70,978,979],{},"Report any issues within 24 hours"," using contact details provided",[64,982,166,983,986],{},[70,984,985],{},"refuse to accept"," visibly damaged parcels.",[123,988,990],{"id":989},"delivery-failure","Delivery Failure",[64,992,993,994,997],{},"If goods are ",[70,995,996],{},"not received or collected"," within the specified timeframe:",[131,999,1000,1003,1006,1009],{},[134,1001,1002],{},"We will attempt delivery again",[134,1004,1005],{},"We will contact you to arrange a new delivery date",[134,1007,1008],{},"If you don't arrange redelivery, goods will be returned to us",[134,1010,1011],{},"Any subsequent delivery attempts may be at your expense",[123,1013,1015],{"id":1014},"goods-damaged-in-transit","Goods Damaged in Transit",[64,1017,1018],{},"If goods arrive damaged:",[131,1020,1021,1028,1034,1040],{},[134,1022,1023,1024,1027],{},"Report damage within ",[70,1025,1026],{},"48 hours"," with photos",[134,1029,1030,1031],{},"We will arrange replacement at ",[70,1032,1033],{},"no cost to you",[134,1035,1036,1037],{},"Return shipping is ",[70,1038,1039],{},"completely free",[134,1041,1042,1046],{},[264,1043,1045],{"href":1044},"\u002Fresources\u002Fsupport\u002Fshipping-information","See our Shipping Information"," for details",[75,1048],{},[78,1050,1052],{"id":1051},"right-of-withdrawal-14-day-cooling-off-period","Right of Withdrawal (14-Day Cooling-Off Period)",[123,1054,1056],{"id":1055},"who-has-this-right","Who Has This Right",[64,1058,1059,1060,1063,1064,1067],{},"European consumers have a statutory ",[70,1061,1062],{},"14-day right of withdrawal"," under EU law. You may withdraw from your purchase for ",[70,1065,1066],{},"any reason"," without providing justification.",[64,1069,1070],{},"This right applies to:",[131,1072,1073,1076,1079],{},[134,1074,1075],{},"All consumers (natural persons) in EU member states",[134,1077,1078],{},"Purchases made online or at distance",[134,1080,1081],{},"Products that comply with withdrawal exceptions",[123,1083,1085],{"id":1084},"withdrawal-period","Withdrawal Period",[64,1087,1088,1089,1091,1092,268],{},"The withdrawal period is ",[70,1090,847],{}," from the day you ",[70,1093,1094],{},"receive your order",[64,1096,1097,1098,268],{},"For multiple items delivered separately, the period runs from when you receive the ",[70,1099,1100],{},"last item",[123,1102,1104],{"id":1103},"how-to-withdraw","How to Withdraw",[64,1106,1107],{},"To exercise your withdrawal right:",[1109,1110,1111,1119,1125,1131],"ol",{},[134,1112,1113,1116,1117],{},[70,1114,1115],{},"Contact us"," at ",[264,1118,267],{"href":266},[134,1120,1121,1124],{},[70,1122,1123],{},"Include"," your order number and confirmation that you wish to withdraw",[134,1126,1127,1130],{},[70,1128,1129],{},"Send"," within the 14-day period",[134,1132,1133],{},"We will send you a prepaid return label",[123,1135,1137],{"id":1136},"your-obligations-when-withdrawing","Your Obligations When Withdrawing",[64,1139,1140],{},"If you withdraw, you must:",[131,1142,1143,1150,1157,1164,1167],{},[134,1144,1145,1146,1149],{},"Return the goods in the ",[70,1147,1148],{},"same condition"," as received",[134,1151,1152,1153,1156],{},"Items should be ",[70,1154,1155],{},"unused"," (except for normal inspection)",[134,1158,1159,1160,1163],{},"Return goods within ",[70,1161,1162],{},"14 days"," of notifying us",[134,1165,1166],{},"Use the prepaid return label we provide",[134,1168,1169],{},"Pay for return shipping (unless damaged\u002Fnon-conforming)",[123,1171,1173],{"id":1172},"what-youll-get-back","What You'll Get Back",[64,1175,1176],{},"If you withdraw, you will receive:",[131,1178,1179,1185,1191,1197,1203],{},[134,1180,1181,1184],{},[70,1182,1183],{},"Full refund"," of the purchase price",[134,1186,1187,1190],{},[70,1188,1189],{},"Refund of standard delivery costs"," you paid",[134,1192,1193,1196],{},[70,1194,1195],{},"Free return shipping"," (via prepaid label)",[134,1198,1199,1200,1202],{},"Refund within ",[70,1201,847],{}," of us receiving goods",[134,1204,1205,1206],{},"Refund to your ",[70,1207,1208],{},"original payment method",[123,1210,1212],{"id":1211},"what-you-wont-get-back","What You Won't Get Back",[64,1214,1215],{},"We may not refund:",[131,1217,1218,1221,1224],{},[134,1219,1220],{},"Premium\u002Fexpress shipping costs (unless you didn't use the service)",[134,1222,1223],{},"Currency conversion fees charged by your bank",[134,1225,1226],{},"Customs duties for international orders",[75,1228],{},[78,1230,1232],{"id":1231},"excluded-products","Excluded Products",[64,1234,1235,1236,522],{},"The right of withdrawal ",[70,1237,1238],{},"does not apply",[131,1240,1241,1244,1247,1250,1253],{},[134,1242,1243],{},"Custom-made or personalized items (if clearly marked)",[134,1245,1246],{},"Final-sale items (clearly marked at purchase)",[134,1248,1249],{},"Items that have been significantly used beyond inspection",[134,1251,1252],{},"Goods that become unsuitable due to your handling",[134,1254,1255],{},"Items ordered but not yet accepted by us",[75,1257],{},[78,1259,1261],{"id":1260},"legal-guarantee-warranty","Legal Guarantee & Warranty",[123,1263,1265],{"id":1264},"eu-legal-guarantee-of-conformity","EU Legal Guarantee of Conformity",[64,1267,1268,1269,1272],{},"Under EU law, all products come with a ",[70,1270,1271],{},"mandatory 2-year guarantee"," that goods:",[131,1274,1275,1278,1281,1284],{},[134,1276,1277],{},"Match the product description",[134,1279,1280],{},"Are of satisfactory quality",[134,1282,1283],{},"Are fit for the purpose they're intended for",[134,1285,1286],{},"Have the properties we described",[64,1288,1289],{},"This guarantee is separate from and in addition to the right of withdrawal.",[123,1291,1293],{"id":1292},"eleven-spectacles-limited-warranty","Eleven Spectacles Limited Warranty",[64,1295,1296,1297,1300],{},"We offer an additional ",[70,1298,1299],{},"2-year Limited Warranty"," covering:",[131,1302,1303,1306,1309],{},[134,1304,1305],{},"Manufacturing defects in materials and craftsmanship",[134,1307,1308],{},"Defects in hinges, lenses, and frame assembly",[134,1310,1311],{},"Non-conformity with product description",[64,1313,1314,855],{},[264,1315,1317],{"href":1316},"\u002Fresources\u002Fsupport\u002Fwarranty","See our Limited Warranty page",[123,1319,1321],{"id":1320},"how-to-claim-warranty","How to Claim Warranty",[64,1323,1324],{},"If you believe your product is defective:",[131,1326,1327,1332,1335,1338],{},[134,1328,1329,1330],{},"Contact us at ",[264,1331,267],{"href":266},[134,1333,1334],{},"Provide photos showing the defect",[134,1336,1337],{},"Include your order number",[134,1339,1340],{},"Describe when the defect appeared",[64,1342,1343],{},"We will assess your claim and offer:",[131,1345,1346,1349,1352],{},[134,1347,1348],{},"Repair (free of charge)",[134,1350,1351],{},"Replacement (free shipping both ways)",[134,1353,1354],{},"Refund (full purchase price)",[75,1356],{},[78,1358,1360],{"id":1359},"limitation-of-liability","Limitation of Liability",[123,1362,1364],{"id":1363},"what-were-not-liable-for","What We're Not Liable For",[64,1366,1367,1368,1371],{},"To the extent permitted by law, the Owner is ",[70,1369,1370],{},"not liable"," for:",[131,1373,1374,1380,1386,1392,1398],{},[134,1375,1376,1379],{},[70,1377,1378],{},"Indirect damages"," - Lost profits, lost data, lost business opportunity",[134,1381,1382,1385],{},[70,1383,1384],{},"Consequential damages"," - Damages arising from other damages",[134,1387,1388,1391],{},[70,1389,1390],{},"Incidental damages"," - Unexpected or auxiliary damages",[134,1393,1394,1397],{},[70,1395,1396],{},"Special damages"," - Damages unique to your situation",[134,1399,1400,1403],{},[70,1401,1402],{},"Punitive damages"," - Damages intended to punish",[123,1405,1407],{"id":1406},"maximum-liability","Maximum Liability",[64,1409,1410,1411,522],{},"Our total liability to you is ",[70,1412,1413],{},"limited",[131,1415,1416,1419],{},[134,1417,1418],{},"The amount you paid for your purchase, OR",[134,1420,1421,1422],{},"€100, whichever is ",[70,1423,1424],{},"greater",[64,1426,1427,1428,1431],{},"This limitation applies to ",[70,1429,1430],{},"all claims",", including:",[131,1433,1434,1437,1440,1443],{},[134,1435,1436],{},"Contract breach",[134,1438,1439],{},"Warranty claims",[134,1441,1442],{},"Negligence claims",[134,1444,1445],{},"Product defect claims",[123,1447,1449],{"id":1448},"exceptions-to-limitation","Exceptions to Limitation",[64,1451,1452,1453,522],{},"This limitation does ",[70,1454,1455],{},"not apply",[131,1457,1458,1461,1464,1467],{},[134,1459,1460],{},"Personal injury or death",[134,1462,1463],{},"Fraud or willful misconduct",[134,1465,1466],{},"Violations of mandatory consumer protection laws",[134,1468,1469],{},"Any liability that cannot legally be limited",[75,1471],{},[78,1473,1475],{"id":1474},"acceptable-use","Acceptable Use",[123,1477,1479],{"id":1478},"how-you-can-use-this-website","How You Can Use This Website",[64,1481,1482,1483,1486],{},"You agree to use the Website ",[70,1484,1485],{},"only for lawful purposes"," and in a way that:",[131,1488,1489,1495,1500,1505],{},[134,1490,1491,1492,1494],{},"Does ",[70,1493,169],{}," violate any law or regulation",[134,1496,1491,1497,1499],{},[70,1498,169],{}," infringe on third-party rights",[134,1501,1491,1502,1504],{},[70,1503,169],{}," harm the Owner or others",[134,1506,1491,1507,1509],{},[70,1508,169],{}," interfere with Website functionality",[123,1511,1513],{"id":1512},"prohibited-activities","Prohibited Activities",[64,1515,166,1516,1518],{},[70,1517,169],{}," use the Website to:",[131,1520,1521,1524,1527,1530,1533,1536,1539,1542,1545,1548],{},[134,1522,1523],{},"Engage in fraud, deception, or misrepresentation",[134,1525,1526],{},"Violate laws or regulations",[134,1528,1529],{},"Infringe intellectual property rights",[134,1531,1532],{},"Harass, threaten, abuse, or defame anyone",[134,1534,1535],{},"Transmit viruses, malware, or harmful code",[134,1537,1538],{},"Scrape data or use automated tools",[134,1540,1541],{},"Access unauthorized areas",[134,1543,1544],{},"Impersonate others",[134,1546,1547],{},"Send spam or unwanted communications",[134,1549,1550],{},"Interfere with others' use of the Website",[123,1552,1554],{"id":1553},"consequences-of-violation","Consequences of Violation",[64,1556,1557],{},"If you violate these terms, the Owner may:",[131,1559,1560,1563,1566,1569,1572,1575],{},[134,1561,1562],{},"Suspend or terminate your access",[134,1564,1565],{},"Cancel your orders",[134,1567,1568],{},"Retain payments",[134,1570,1571],{},"Take legal action",[134,1573,1574],{},"Report you to authorities",[134,1576,1577],{},"Block your IP address or payment methods",[75,1579],{},[78,1581,1583],{"id":1582},"indemnification","Indemnification",[64,1585,1586,1587,1590],{},"You agree to ",[70,1588,1589],{},"indemnify and hold harmless"," the Owner from:",[131,1592,1593,1596,1599,1602],{},[134,1594,1595],{},"Any claims, damages, or costs arising from your use of the Website",[134,1597,1598],{},"Any violation of these Terms",[134,1600,1601],{},"Any infringement of third-party rights by you",[134,1603,1604],{},"Any illegal activity or content you provide",[64,1606,1607],{},"This includes:",[131,1609,1610,1613,1616,1619],{},[134,1611,1612],{},"Attorney fees and court costs",[134,1614,1615],{},"Damages awarded in litigation",[134,1617,1618],{},"Settlement amounts",[134,1620,1621],{},"Insurance costs",[75,1623],{},[78,1625,1627],{"id":1626},"dispute-resolution","Dispute Resolution",[123,1629,1631],{"id":1630},"what-to-do-if-you-have-a-complaint","What to Do If You Have a Complaint",[64,1633,1634],{},"If you have a dispute regarding:",[131,1636,1637,1640,1643,1645,1648],{},[134,1638,1639],{},"Your order",[134,1641,1642],{},"Product quality",[134,1644,861],{},[134,1646,1647],{},"Billing",[134,1649,1650],{},"Website functionality",[64,1652,1653],{},[70,1654,1655],{},"First step: Contact us",[64,1657,1658,1661,1662,1664,1667,1670,1671,1675],{},[70,1659,1660],{},"Email:"," ",[264,1663,267],{"href":266},[1665,1666],"br",{},[70,1668,1669],{},"Subject:"," \"Dispute – ",[1672,1673,1674],"span",{},"Your Order Number","\"",[64,1677,1678],{},[70,1679,1680],{},"Include:",[131,1682,1683,1686,1689,1692],{},[134,1684,1685],{},"Order number",[134,1687,1688],{},"Description of the issue",[134,1690,1691],{},"Supporting evidence (photos, screenshots, etc.)",[134,1693,1694],{},"How you would like it resolved",[123,1696,1698],{"id":1697},"our-response","Our Response",[64,1700,1701],{},"We will:",[131,1703,1704,1710,1713,1719],{},[134,1705,1706,1707],{},"Acknowledge your complaint within ",[70,1708,1709],{},"2 business days",[134,1711,1712],{},"Investigate fairly and thoroughly",[134,1714,1715,1716],{},"Respond with our assessment within ",[70,1717,1718],{},"5 business days",[134,1720,1721],{},"Propose a resolution (refund, replacement, credit, etc.)",[64,1723,1724,855],{},[264,1725,801],{"href":800},[123,1727,1729],{"id":1728},"alternative-dispute-resolution","Alternative Dispute Resolution",[64,1731,1732],{},"If we can't resolve the issue directly:",[64,1734,1735],{},[70,1736,1737],{},"EU Online Dispute Resolution Platform:",[131,1739,1740,1746,1749],{},[134,1741,1742],{},[264,1743,1744],{"href":1744,"rel":1745},"https:\u002F\u002Fec.europa.eu\u002Fconsumers\u002Fodr\u002F",[721],[134,1747,1748],{},"Free, independent mediation",[134,1750,1751],{},"Typically resolves within 90 days",[64,1753,1754],{},[70,1755,1756],{},"Your National Consumer Authority:",[131,1758,1759],{},[134,1760,1761,1762],{},"Find your authority: ",[264,1763,1764],{"href":1764,"rel":1765},"https:\u002F\u002Fec.europa.eu\u002Finfo\u002Fconsumer-rights_en",[721],[123,1767,1769],{"id":1768},"legal-action","Legal Action",[64,1771,1772],{},"You have the right to pursue legal action at any time. However, we encourage direct contact first for faster resolution.",[75,1774],{},[78,1776,1778],{"id":1777},"applicable-law-jurisdiction","Applicable Law & Jurisdiction",[123,1780,1782],{"id":1781},"governing-law","Governing Law",[64,1784,1785,1786,481,1789,1431],{},"These Terms are governed by ",[70,1787,1788],{},"Bulgarian law",[70,1790,1791],{},"EU regulations",[131,1793,1794,1797,1800],{},[134,1795,1796],{},"GDPR (EU 2016\u002F679)",[134,1798,1799],{},"Consumer Rights Directive (2011\u002F83\u002FEU)",[134,1801,1802],{},"E-Commerce Directive (2000\u002F31\u002FEC)",[123,1804,1806],{"id":1805},"jurisdiction","Jurisdiction",[64,1808,1809],{},"Disputes are subject to the jurisdiction of:",[131,1811,1812,1818,1824],{},[134,1813,1814,1817],{},[70,1815,1816],{},"Bulgarian courts"," (for disputes involving Bulgarian residents)",[134,1819,1820,1823],{},[70,1821,1822],{},"Courts of your country"," (for EU consumers in other member states)",[134,1825,1826,1829],{},[70,1827,1828],{},"Your local courts"," (for consumers in other jurisdictions)",[64,1831,1832,1833,1836],{},"For EU consumers, the laws of ",[70,1834,1835],{},"your country of residence"," apply in addition to these Terms.",[75,1838],{},[78,1840,1842],{"id":1841},"changes-to-these-terms","Changes to These Terms",[123,1844,1846],{"id":1845},"how-we-update-terms","How We Update Terms",[64,1848,1849],{},"The Owner may update these Terms at any time by:",[131,1851,1852,1855,1858],{},[134,1853,1854],{},"Publishing new Terms on the Website",[134,1856,1857],{},"Notifying registered users via email",[134,1859,1860],{},"Displaying a notice on the Website",[123,1862,1864],{"id":1863},"effective-date","Effective Date",[64,1866,1867,1868,1871],{},"Changes take effect ",[70,1869,1870],{},"immediately"," when published. Your continued use indicates acceptance.",[123,1873,1875],{"id":1874},"disagreement-with-changes","Disagreement with Changes",[64,1877,1878],{},"If you disagree with changes:",[131,1880,1881,1884,1887],{},[134,1882,1883],{},"Stop using the Website",[134,1885,1886],{},"You may terminate your relationship with us",[134,1888,1889],{},"Previous version terms will apply to past transactions",[123,1891,1893],{"id":1892},"obtaining-previous-versions","Obtaining Previous Versions",[64,1895,1896,1897,268],{},"You can request previous versions of these Terms by contacting ",[264,1898,267],{"href":266},[75,1900],{},[78,1902,1904],{"id":1903},"severability","Severability",[123,1906,1908],{"id":1907},"invalid-provisions","Invalid Provisions",[64,1910,1911],{},"If any provision of these Terms is found to be:",[131,1913,1914,1917,1920,1923],{},[134,1915,1916],{},"Invalid",[134,1918,1919],{},"Illegal",[134,1921,1922],{},"Unenforceable",[134,1924,1925],{},"Void",[64,1927,1928,1929,1932,1933,1936],{},"...that provision is ",[70,1930,1931],{},"severable"," and does ",[70,1934,1935],{},"not affect"," the rest of the Terms.",[123,1938,1940],{"id":1939},"replacement","Replacement",[64,1942,1943],{},"If a provision is invalid:",[131,1945,1946,1949,1952],{},[134,1947,1948],{},"We'll attempt to find a valid replacement provision",[134,1950,1951],{},"If not possible, the applicable law will apply",[134,1953,1954],{},"All other provisions remain in effect",[75,1956],{},[78,1958,1960],{"id":1959},"entire-agreement","Entire Agreement",[64,1962,1963],{},"These Terms, together with:",[131,1965,1966,1969,1971,1974,1977],{},[134,1967,1968],{},"Our Privacy Policy",[134,1970,485],{},[134,1972,1973],{},"Returns & Refunds Policy",[134,1975,1976],{},"Limited Warranty",[134,1978,1979],{},"Dispute Resolution Policy",[64,1981,1982,1983,1986],{},"...constitute the ",[70,1984,1985],{},"complete agreement"," between you and the Owner regarding your use of the Website and purchase of Products.",[64,1988,1989,1990,1993],{},"These Terms ",[70,1991,1992],{},"supersede"," any prior agreements or understandings.",[75,1995],{},[78,1997,1999],{"id":1998},"contact-information","Contact Information",[64,2001,2002],{},"For questions or concerns about these Terms:",[64,2004,2005,1661,2007],{},[70,2006,1660],{},[264,2008,267],{"href":266},[64,2010,2011,2014,2015,2017,2018,2020,2021,2023],{},[70,2012,2013],{},"Mailing Address:","\nNikta 11 Ltd.",[1665,2016],{},"\nPetko Yu. Todorov Street 33",[1665,2019],{},"\n9000 Varna",[1665,2022],{},"\nBulgaria",[64,2025,2026,2029],{},[70,2027,2028],{},"UIC:"," 207628419",[64,2031,2032,2035],{},[70,2033,2034],{},"Response time:"," Within 24 business hours",[75,2037],{},[78,2039,2041],{"id":2040},"regulatory-information","Regulatory Information",[123,2043,2045],{"id":2044},"business-details","Business Details",[64,2047,2048,2051],{},[70,2049,2050],{},"Owner:"," Nikta 11 Ltd., trading as Eleven Spectacles",[64,2053,2054,2057,2058,2060,2029,2062,2064,2067],{},[70,2055,2056],{},"Registration:"," Bulgarian Trade Register",[1665,2059],{},[70,2061,2028],{},[1665,2063],{},[70,2065,2066],{},"Location:"," Varna, Bulgaria",[123,2069,2071],{"id":2070},"regulatory-authorities","Regulatory Authorities",[64,2073,2074,2077,2079,2080,2082],{},[70,2075,2076],{},"Data Protection:",[1665,2078],{},"\nCommission for Personal Data Protection",[1665,2081],{},[264,2083,2084],{"href":2084,"rel":2085},"https:\u002F\u002Fcpdp.bg",[721],[64,2087,2088,2091,2093,2094,2096],{},[70,2089,2090],{},"Consumer Protection:",[1665,2092],{},"\nCommission for Consumer Protection",[1665,2095],{},[264,2097,2098],{"href":2098,"rel":2099},"https:\u002F\u002Fwww.kzp.bg",[721],[75,2101],{},[78,2103,2105],{"id":2104},"document-information","Document Information",[64,2107,2108,2111,2112,2114,2117,2118,2120,2117],{},[70,2109,2110],{},"Version:"," 1.0",[1665,2113],{},[70,2115,2116],{},"Effective Date:"," January 7, 2026",[1665,2119],{},[70,2121,2122],{},"Last Updated:",[64,2124,2125,2128],{},[70,2126,2127],{},"Compliance:"," GDPR (EU 2016\u002F679), Consumer Rights Directive (2011\u002F83\u002FEU), E-Commerce Directive (2000\u002F31\u002FEC), Bulgarian Consumer Protection Act",[75,2130],{},[64,2132,2133],{},[70,2134,2135],{},"By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.",[64,2137,2138],{},"If you do not agree, you should not use this Website or purchase our products.",[75,2140],{},[64,2142,2143],{},[70,2144,2145],{},"Related Documents:",[131,2147,2148,2152,2156,2160,2164,2168,2174],{},[134,2149,2150],{},[264,2151,480],{"href":479},[134,2153,2154],{},[264,2155,485],{"href":484},[134,2157,2158],{},[264,2159,1973],{"href":853},[134,2161,2162],{},[264,2163,1976],{"href":1316},[134,2165,2166],{},[264,2167,1979],{"href":800},[134,2169,2170],{},[264,2171,2173],{"href":2172},"\u002Fresources\u002Flegal\u002Fimprint","Legal Notice & Imprint",[134,2175,2176],{},[264,2177,2179],{"href":2178},"\u002Fresources\u002Flegal\u002Fcopyright","Copyright & Intellectual Property",{"title":15,"searchDepth":16,"depth":16,"links":2181},[2182,2183,2188,2192,2197,2201,2206,2212,2219,2223,2231,2239,2240,2245,2250,2255,2256,2262,2266,2272,2276,2277,2278,2282],{"id":80,"depth":16,"text":81},{"id":120,"depth":16,"text":121,"children":2184},[2185,2187],{"id":125,"depth":2186,"text":126},3,{"id":148,"depth":2186,"text":149},{"id":192,"depth":16,"text":193,"children":2189},[2190,2191],{"id":196,"depth":2186,"text":197},{"id":223,"depth":2186,"text":224},{"id":273,"depth":16,"text":274,"children":2193},[2194,2195,2196],{"id":277,"depth":2186,"text":278},{"id":312,"depth":2186,"text":313},{"id":333,"depth":2186,"text":334},{"id":353,"depth":16,"text":354,"children":2198},[2199,2200],{"id":357,"depth":2186,"text":358},{"id":437,"depth":2186,"text":438},{"id":460,"depth":16,"text":461,"children":2202},[2203,2204,2205],{"id":464,"depth":2186,"text":465},{"id":497,"depth":2186,"text":498},{"id":545,"depth":2186,"text":546},{"id":571,"depth":16,"text":572,"children":2207},[2208,2209,2210,2211],{"id":575,"depth":2186,"text":576},{"id":603,"depth":2186,"text":604},{"id":629,"depth":2186,"text":630},{"id":647,"depth":2186,"text":648},{"id":670,"depth":16,"text":671,"children":2213},[2214,2215,2216,2217,2218],{"id":674,"depth":2186,"text":675},{"id":692,"depth":2186,"text":693},{"id":725,"depth":2186,"text":726},{"id":743,"depth":2186,"text":744},{"id":774,"depth":2186,"text":775},{"id":807,"depth":16,"text":808,"children":2220},[2221,2222],{"id":811,"depth":2186,"text":812},{"id":840,"depth":2186,"text":841},{"id":860,"depth":16,"text":861,"children":2224},[2225,2226,2227,2228,2229,2230],{"id":864,"depth":2186,"text":865},{"id":905,"depth":2186,"text":906},{"id":932,"depth":2186,"text":933},{"id":957,"depth":2186,"text":958},{"id":989,"depth":2186,"text":990},{"id":1014,"depth":2186,"text":1015},{"id":1051,"depth":16,"text":1052,"children":2232},[2233,2234,2235,2236,2237,2238],{"id":1055,"depth":2186,"text":1056},{"id":1084,"depth":2186,"text":1085},{"id":1103,"depth":2186,"text":1104},{"id":1136,"depth":2186,"text":1137},{"id":1172,"depth":2186,"text":1173},{"id":1211,"depth":2186,"text":1212},{"id":1231,"depth":16,"text":1232},{"id":1260,"depth":16,"text":1261,"children":2241},[2242,2243,2244],{"id":1264,"depth":2186,"text":1265},{"id":1292,"depth":2186,"text":1293},{"id":1320,"depth":2186,"text":1321},{"id":1359,"depth":16,"text":1360,"children":2246},[2247,2248,2249],{"id":1363,"depth":2186,"text":1364},{"id":1406,"depth":2186,"text":1407},{"id":1448,"depth":2186,"text":1449},{"id":1474,"depth":16,"text":1475,"children":2251},[2252,2253,2254],{"id":1478,"depth":2186,"text":1479},{"id":1512,"depth":2186,"text":1513},{"id":1553,"depth":2186,"text":1554},{"id":1582,"depth":16,"text":1583},{"id":1626,"depth":16,"text":1627,"children":2257},[2258,2259,2260,2261],{"id":1630,"depth":2186,"text":1631},{"id":1697,"depth":2186,"text":1698},{"id":1728,"depth":2186,"text":1729},{"id":1768,"depth":2186,"text":1769},{"id":1777,"depth":16,"text":1778,"children":2263},[2264,2265],{"id":1781,"depth":2186,"text":1782},{"id":1805,"depth":2186,"text":1806},{"id":1841,"depth":16,"text":1842,"children":2267},[2268,2269,2270,2271],{"id":1845,"depth":2186,"text":1846},{"id":1863,"depth":2186,"text":1864},{"id":1874,"depth":2186,"text":1875},{"id":1892,"depth":2186,"text":1893},{"id":1903,"depth":16,"text":1904,"children":2273},[2274,2275],{"id":1907,"depth":2186,"text":1908},{"id":1939,"depth":2186,"text":1940},{"id":1959,"depth":16,"text":1960},{"id":1998,"depth":16,"text":1999},{"id":2040,"depth":16,"text":2041,"children":2279},[2280,2281],{"id":2044,"depth":2186,"text":2045},{"id":2070,"depth":2186,"text":2071},{"id":2104,"depth":16,"text":2105},"Terms and conditions for using Eleven Spectacles website and services",{},"Terms & conditions for luxury titanium sunglasses. 14-day withdrawal right. 2-year warranty. Secure Stripe payments. EU consumer protection. Free returns.","14-Day Returns & EU Consumer Rights Policy","\u002Fresources\u002Flegal\u002Fterms-and-conditions",[2289],{"@type":2290,"mainEntity":2291},"FAQPage",[2292,2298,2302,2306,2310,2314,2318,2322],{"@type":2293,"name":2294,"acceptedAnswer":2295},"Question","What is the return policy for Eleven Spectacles luxury sunglasses?",{"@type":2296,"text":2297},"Answer","You have a 14-day withdrawal right under EU law. Return for any reason within 14 days of delivery. We provide free prepaid return labels for all EU orders. Full refund issued within 14 days of us receiving the returned items.",{"@type":2293,"name":2299,"acceptedAnswer":2300},"How long is the warranty on titanium sunglasses?",{"@type":2296,"text":2301},"All Eleven Spectacles sunglasses come with a 2-year EU legal guarantee (mandatory) plus our additional 2-year Limited Warranty covering manufacturing defects in titanium frames and ZEISS lenses. Total coverage: up to 4 years.",{"@type":2293,"name":2303,"acceptedAnswer":2304},"What payment methods does Eleven Spectacles accept?",{"@type":2296,"text":2305},"We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are securely processed through Stripe with bank-level encryption. We never store your credit card details.",{"@type":2293,"name":2307,"acceptedAnswer":2308},"Can I cancel my sunglasses order after placing it?",{"@type":2296,"text":2309},"Yes, before we confirm order acceptance. Contact support@elevenspectacles.com immediately with your order number. If already shipped, you can use the 14-day withdrawal right to return for a full refund.",{"@type":2293,"name":2311,"acceptedAnswer":2312},"What if my luxury sunglasses arrive damaged?",{"@type":2296,"text":2313},"Report damage within 48 hours with photos to support@elevenspectacles.com. We'll arrange free replacement at no cost to you. Return shipping is completely free. You may also refuse visibly damaged parcels upon delivery.",{"@type":2293,"name":2315,"acceptedAnswer":2316},"Do I have to pay for return shipping in the EU?",{"@type":2296,"text":2317},"No. Eleven Spectacles provides free prepaid return labels for all EU returns within the 14-day withdrawal period. Simply contact us and we'll email you the label immediately.",{"@type":2293,"name":2319,"acceptedAnswer":2320},"How long does it take to receive a refund?",{"@type":2296,"text":2321},"Refunds are issued within 14 calendar days of us receiving your returned sunglasses. Refund is sent to your original payment method. Bank processing may take an additional 3-5 business days.",{"@type":2293,"name":2323,"acceptedAnswer":2324},"Are there any items I cannot return?",{"@type":2296,"text":2325},"The 14-day withdrawal right does not apply to custom-made or personalized sunglasses (clearly marked), final-sale items (marked at purchase), or significantly used items beyond normal inspection. Standard products can be returned for any reason.",{"title":34,"description":2283,"robots":25},{"loc":2287,"lastmod":2328},"2026-01-19","resources\u002Flegal\u002Fterms-and-conditions","9kUhrb_ArNbfJgI7XR7GBMTE9n8CfZY2KdbSo4sknTI",{"id":2332,"title":1973,"author":7,"body":2333,"category":18,"coverStory":19,"description":2644,"extension":21,"externalUrl":7,"featured":19,"meta":2645,"metaDescription":2646,"metaTitle":2647,"navigation":23,"ogImage":7,"path":853,"publication":7,"publishedAt":7,"reading_time":7,"robots":25,"schema":2648,"schemaOrg":7,"seo":2692,"sitemap":2693,"stem":2695,"updatedAt":2694,"__hash__":2696},"resources_legal_en\u002Fresources\u002Flegal\u002Freturn-and-refund-policy.md",{"type":9,"value":2334,"toc":2624},[2335,2354,2357,2359,2363,2368,2370,2374,2378,2381,2385,2391,2395,2398,2402,2405,2408,2412,2416,2420,2424,2427,2432,2443,2448,2459,2463,2468,2470,2474,2480,2482,2486,2489,2491,2495,2498,2500,2504,2510,2515,2523,2528,2533,2538,2549,2551,2555,2558,2572,2575,2577,2581,2586,2588,2592,2614,2616],[38,2336,2338,2342,2346,2350],{"className":2337},[41,42,43,44],[46,2339],{"icon":2340,"label":2341,"variant":50},"i-heroicons-calendar","14-Day Window",[46,2343],{"icon":2344,"label":2345,"variant":50},"i-heroicons-arrow-path","Full Refund",[46,2347],{"icon":2348,"label":2349,"variant":50},"i-heroicons-arrow-down-tray","Easy Returns",[46,2351],{"icon":2352,"label":2353,"variant":50},"i-heroicons-check-circle","No Questions",[64,2355,2356],{},"At Eleven Spectacles, your satisfaction is paramount. We stand behind every pair of sunglasses we create, and we make the return process as refined and effortless as the eyewear itself.",[75,2358],{},[78,2360,2362],{"id":2361},"your-consumer-rights","Your Consumer Rights",[2364,2365],"u-alert",{"description":2366,"icon":57,"title":2367,"variant":50},"You have the statutory right to change your mind within 14 calendar days of receipt, no questions asked. This is your legal right, and we honor it completely. Additionally, all Eleven Spectacles come with a 2-year guarantee against manufacturing defects and non-conformities.","Your EU Consumer Rights",[75,2369],{},[78,2371,2373],{"id":2372},"the-14-day-withdrawal-right","The 14-Day Withdrawal Right",[123,2375,2377],{"id":2376},"what-this-means","What This Means",[64,2379,2380],{},"From the moment your Eleven Spectacles arrive, you have 14 full calendar days to decide if they're perfect for you. No justification needed. No restocking fees. No fine print.",[123,2382,2384],{"id":2383},"how-to-initiate-a-return","How to Initiate a Return",[64,2386,2387,2388,2390],{},"Email us at ",[264,2389,267],{"href":266}," with your order number, date received, and any notes. We'll respond within 24 hours with return instructions and our return address.",[123,2392,2394],{"id":2393},"what-youll-receive-back","What You'll Receive Back",[64,2396,2397],{},"Your full refund includes the complete purchase price and original standard shipping costs. You are responsible for return shipping costs unless the return is due to a defect, error, or damage. We process refunds within 14 calendar days to your original payment method.",[123,2399,2401],{"id":2400},"the-condition-we-expect","The Condition We Expect",[64,2403,2404],{},"We understand you need to inspect your sunglasses-to feel the weight, check the fit, see how they look. This is entirely normal and expected with luxury eyewear. Return them in the same excellent condition, allowing for natural inspection. Light handling or brief wearing does not affect your eligibility.",[64,2406,2407],{},"We cannot accept returns of items that are visibly worn, heavily scratched, damaged beyond normal inspection, or missing components. However, if your sunglasses have a manufacturing defect or materials issue, we accept them regardless of condition-that's what our 2-year guarantee covers.",[2409,2410],"u-separator",{"icon":2411},"i-heroicons-sparkles",[123,2413,2415],{"id":2414},"your-return-journey","Your Return Journey",[2417,2418],"u-accordion",{":items":2419},"[{\"label\":\"Contact Support\", \"content\": \"Email support@elevenspectacles.com with your order number and date received. Include any notes about your return.\"}, {\"label\": \"Receive Return Instructions\", \"content\": \"We respond within 24 hours with our return address and packing guidelines. You are responsible for return shipping costs.\"}, {\"label\": \"Pack Securely\", \"content\": \"Place your sunglasses in the original case or protective packaging to protect them during transit.\"}, {\"label\": \"Ship Back\", \"content\": \"Ship to our return address using your preferred carrier (DPD, DHL, or local postal service). We recommend tracking and insurance for your protection.\"}, {\"label\": \"Get Refunded\", \"content\": \"Once received and inspected, we process your full refund within 14 days to your original payment method.\"}]",[78,2421,2423],{"id":2422},"our-2-year-guarantee","Our 2-Year Guarantee",[64,2425,2426],{},"Every pair of Eleven Spectacles is crafted to exacting standards. Our 2-year guarantee protects you against manufacturing defects and materials issues.",[64,2428,2429],{},[70,2430,2431],{},"What's Covered:",[131,2433,2434,2437,2440],{},[134,2435,2436],{},"Manufacturing defects (lens quality, frame construction, hinge integrity failures)",[134,2438,2439],{},"Non-conformities (product doesn't match description or images provided)",[134,2441,2442],{},"Material and craftsmanship issues that become apparent within 24 months of purchase",[64,2444,2445],{},[70,2446,2447],{},"What's Not Covered:",[131,2449,2450,2453,2456],{},[134,2451,2452],{},"Normal wear and aging (expected aging that doesn't affect function)",[134,2454,2455],{},"Accidental damage (drops, impacts, and physical accidents)",[134,2457,2458],{},"Improper care (damage from neglect or storage issues)",[123,2460,2462],{"id":2461},"how-to-claim","How to Claim",[64,2464,2387,2465,2467],{},[264,2466,267],{"href":266}," with photos of the issue, a brief description, and your order number. We'll respond within 48 hours with a replacement, repair, or full refund-your choice. For defects or manufacturing issues, we provide a prepaid return label at no cost to you.",[75,2469],{},[78,2471,2473],{"id":2472},"shipping-damage-or-defects","Shipping Damage or Defects",[2364,2475],{"description":2476,"icon":2477,"title":2478,"color":2479},"Contact us within 48 hours with photos. We'll arrange an immediate replacement or refund with no cost to you. We stand behind our packaging.","i-heroicons-exclamation-triangle","Damaged on Arrival?","warning",[75,2481],{},[78,2483,2485],{"id":2484},"exchanges","Exchanges",[64,2487,2488],{},"Want a different style? Prefer a different lens tint? Within 14 days, exchanges are available-you cover return shipping, and we cover shipping the replacement to you. After 14 days (days 15-30), exchanges are available at our discretion. Just reach out with your order number and desired style.",[2409,2490],{"icon":2344},[78,2492,2494],{"id":2493},"international-orders-customs","International Orders & Customs",[64,2496,2497],{},"Your 14-day withdrawal right applies in full, regardless of location. You are responsible for return shipping costs to our EU warehouse. Customs duties paid on import cannot be refunded, as these go directly to customs authorities. We recommend using tracked and insured shipping for international returns.",[75,2499],{},[78,2501,2503],{"id":2502},"refund-details","Refund Details",[2364,2505],{"description":2506,"icon":2507,"title":2508,"variant":50,"color":2509},"We process refunds within 14 calendar days and return funds to your original payment method. Funds typically appear in your account 3-5 business days after processing (varies by financial institution).","i-heroicons-banknotes","Refund Processing","neutral",[64,2511,2512],{},[70,2513,2514],{},"What's included in your refund:",[131,2516,2517,2520],{},[134,2518,2519],{},"Full purchase price",[134,2521,2522],{},"Original standard shipping costs",[64,2524,2525],{},[70,2526,2527],{},"What you pay:",[131,2529,2530],{},[134,2531,2532],{},"Return shipping costs (unless defect\u002Ferror on our part)",[64,2534,2535],{},[70,2536,2537],{},"Not refundable:",[131,2539,2540,2543,2546],{},[134,2541,2542],{},"Premium shipping upgrades",[134,2544,2545],{},"Customs duties (paid to government)",[134,2547,2548],{},"Return shipping costs for standard returns",[75,2550],{},[78,2552,2554],{"id":2553},"your-rights-are-protected","Your Rights Are Protected",[64,2556,2557],{},"Under EU law, you have non-negotiable consumer rights that we fully respect:",[131,2559,2560,2563,2566,2569],{},[134,2561,2562],{},"Right to withdraw for 14 days without reason",[134,2564,2565],{},"Legal guarantee against defects for 2 years",[134,2567,2568],{},"Right to remedy (replacement, repair, or refund)",[134,2570,2571],{},"Right to escalate disputes through official channels",[64,2573,2574],{},"These rights exist alongside any benefits we offer. They cannot be waived or limited.",[75,2576],{},[78,2578,2580],{"id":2579},"get-support","Get Support",[2364,2582],{"description":2583,"icon":2584,"title":2585,"variant":50},"Email support@elevenspectacles.com and we'll respond within 24 hours. For EU dispute escalation, access the [EU Online Dispute Resolution platform](https:\u002F\u002Fec.europa.eu\u002Fconsumers\u002Fodr\u002F).","i-heroicons-question-mark-circle","Need Help?",[75,2587],{},[78,2589,2591],{"id":2590},"related-support-topics","Related Support Topics",[131,2593,2594,2599,2605,2610],{},[134,2595,2596],{},[264,2597,2598],{"href":1044},"Shipping & Delivery",[134,2600,2601],{},[264,2602,2604],{"href":2603},"\u002Fresources\u002Fsupport\u002Fproduct-care","Care & Maintenance",[134,2606,2607],{},[264,2608,2609],{"href":1316},"2-Year Warranty",[134,2611,2612],{},[264,2613,1627],{"href":800},[75,2615],{},[64,2617,2618,2620,2621,2623],{},[70,2619,2110],{}," 3.0 | ",[70,2622,2122],{}," January 18, 2026",{"title":15,"searchDepth":16,"depth":16,"links":2625},[2626,2627,2634,2637,2638,2639,2640,2641,2642,2643],{"id":2361,"depth":16,"text":2362},{"id":2372,"depth":16,"text":2373,"children":2628},[2629,2630,2631,2632,2633],{"id":2376,"depth":2186,"text":2377},{"id":2383,"depth":2186,"text":2384},{"id":2393,"depth":2186,"text":2394},{"id":2400,"depth":2186,"text":2401},{"id":2414,"depth":2186,"text":2415},{"id":2422,"depth":16,"text":2423,"children":2635},[2636],{"id":2461,"depth":2186,"text":2462},{"id":2472,"depth":16,"text":2473},{"id":2484,"depth":16,"text":2485},{"id":2493,"depth":16,"text":2494},{"id":2502,"depth":16,"text":2503},{"id":2553,"depth":16,"text":2554},{"id":2579,"depth":16,"text":2580},{"id":2590,"depth":16,"text":2591},"Your 14-day right to change your mind, and our commitment to your satisfaction",{},"14-Day Returns • Full Refunds • No Questions Asked. EU consumer protection. Prepaid return labels. Easy & hassle-free refunds on luxury eyewear.","Returns & Refund Policy",[2649,2671],{"type":2290,"mainEntity":2650},[2651,2655,2659,2663,2667],{"type":2293,"name":2652,"acceptedAnswer":2653},"What is the return window for Eleven Spectacles?",{"type":2296,"text":2654},"You have 14 calendar days from receipt to return your sunglasses under EU consumer law with no questions asked. We also offer an extended 15-day grace period (days 15-30) for exchanges",{"type":2293,"name":2656,"acceptedAnswer":2657},"Do I have to pay for returns?",{"type":2296,"text":2658},"For standard returns within 14 days, you are responsible for return shipping costs. However, if the item is defective, damaged, or we sent the wrong item, we provide a prepaid return label at no cost to you.",{"type":2293,"name":2660,"acceptedAnswer":2661},"What condition must my sunglasses be in to return them?",{"type":2296,"text":2662},"They should be in the same excellent condition you received them, allowing for natural inspection. Light handling or brief wearing is normal and acceptable. If there are manufacturing defects, we accept returns regardless of condition.",{"type":2293,"name":2664,"acceptedAnswer":2665},"How long does it take to process a refund?",{"type":2296,"text":2666},"We process refunds within 14 calendar days after receiving your returned sunglasses. The funds are returned to your original payment method.",{"type":2293,"name":2668,"acceptedAnswer":2669},"What does the 2-year guarantee cover?",{"type":2296,"text":2670},"Our 2-year guarantee covers manufacturing defects, non-conformities (product doesn't match description), and material or craftsmanship issues within 24 months of purchase.",{"type":2672,"name":2673,"description":2674,"step":2675},"HowTo","How to Return Eleven Spectacles","Step-by-step guide to returning your luxury sunglasses within the 14-day withdrawal period",[2676,2680,2683,2686,2689],{"type":2677,"name":2678,"text":2679},"HowToStep","Contact support","Email support@elevenspectacles.com with your order number and date received",{"type":2677,"name":2681,"text":2682},"Receive return instructions","We'll respond within 24 hours with our return address and packing instructions",{"type":2677,"name":2684,"text":2685},"Pack your sunglasses","Place sunglasses in the original case or secure packaging to protect them during transit",{"type":2677,"name":2687,"text":2688},"Ship back","Ship to our return address using your preferred carrier. We recommend tracking and insurance for your protection.",{"type":2677,"name":2690,"text":2691},"Get refunded","Once received, we process your refund within 14 days to your original payment method",{"title":1973,"description":2644,"robots":25},{"loc":853,"lastmod":2694},"2026-01-18","resources\u002Flegal\u002Freturn-and-refund-policy","3MjOdXcQ2QPMZT_F-9NaLKPSB7oXGzonUTqL6KHccEM",{"id":2698,"title":2699,"author":7,"body":2700,"category":18,"coverStory":19,"description":4604,"extension":21,"externalUrl":7,"featured":19,"meta":4605,"metaDescription":4606,"metaTitle":2699,"navigation":23,"ogImage":7,"path":4607,"publication":7,"publishedAt":7,"reading_time":7,"robots":25,"schema":4608,"schemaOrg":7,"seo":4636,"sitemap":4637,"stem":4638,"updatedAt":4613,"__hash__":4639},"resources_legal_en\u002Fresources\u002Flegal\u002Faccessibility-statement.md","Accessibility Statement",{"type":9,"value":2701,"toc":4530},[2702,2720,2723,2725,2729,2733,2739,2746,2750,2757,2760,2764,2771,2785,2787,2791,2795,2798,2803,2814,2819,2833,2838,2852,2857,2868,2872,2875,2889,2891,2895,2899,2904,2954,2958,2963,3011,3015,3020,3044,3048,3053,3095,3099,3141,3143,3147,3151,3154,3184,3188,3191,3196,3213,3218,3232,3237,3248,3253,3267,3272,3286,3290,3305,3307,3311,3315,3318,3412,3416,3426,3437,3439,3443,3446,3450,3476,3480,3483,3509,3511,3515,3519,3522,3527,3541,3546,3563,3568,3579,3583,3603,3607,3610,3627,3631,3634,3654,3656,3660,3664,3667,3678,3683,3700,3705,3709,3712,3744,3748,3751,3777,3780,3782,3786,3790,3793,3835,3839,3845,3859,3861,3865,3868,3870,3874,3878,3881,3907,3911,3914,3928,3934,3936,3940,3944,3951,3968,3972,3978,3989,3995,3999,4004,4014,4019,4026,4030,4033,4045,4047,4051,4055,4058,4075,4080,4091,4095,4117,4122,4139,4145,4147,4151,4155,4186,4190,4215,4217,4221,4225,4236,4241,4258,4262,4266,4269,4283,4285,4289,4293,4296,4320,4324,4329,4352,4357,4383,4388,4414,4419,4435,4437,4441,4444,4447,4479,4481,4503,4508,4520,4522],[38,2703,2705,2708,2712,2716],{"className":2704},[41,42,43,44],[46,2706],{"icon":2352,"label":2707,"variant":50},"WCAG 2.1 AA",[46,2709],{"icon":2710,"label":2711,"variant":50},"i-heroicons-eye","Fully Accessible",[46,2713],{"icon":2714,"label":2715,"variant":50},"i-heroicons-users","Inclusive Design",[46,2717],{"icon":2718,"label":2719,"variant":50},"i-heroicons-chat-bubble-left","Feedback Welcome",[64,2721,2722],{},"At Eleven Spectacles, we are committed to making our website accessible to all users, regardless of ability or disability. This statement outlines our accessibility standards, features, and how you can contact us for accessibility support.",[75,2724],{},[78,2726,2728],{"id":2727},"compliance-declaration","Compliance Declaration",[123,2730,2732],{"id":2731},"wcag-21-level-aa-compliance","WCAG 2.1 Level AA Compliance",[64,2734,2735,2738],{},[70,2736,2737],{},"Eleven Spectacles declares compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard",", as recommended by the World Wide Web Consortium (W3C).",[64,2740,2741,2742,2745],{},"This is the ",[70,2743,2744],{},"recommended level"," for all websites and provides accessibility for the broadest range of users with disabilities.",[123,2747,2749],{"id":2748},"en-301-549-compliance","EN 301 549 Compliance",[64,2751,2752,2753,2756],{},"Our website complies with ",[70,2754,2755],{},"EN 301 549 v3.2.1",", the European technical standard for ICT (Information and Communication Technology) accessibility.",[64,2758,2759],{},"This standard harmonizes with WCAG 2.1 Level AA and is the basis for the EU Web Accessibility Directive.",[123,2761,2763],{"id":2762},"eu-web-accessibility-directive","EU Web Accessibility Directive",[64,2765,2766,2767,2770],{},"We comply with ",[70,2768,2769],{},"Directive 2016\u002F2102 (EU Web Accessibility Directive)",", which requires:",[131,2772,2773,2776,2779,2782],{},[134,2774,2775],{},"Public and private websites to meet accessibility standards",[134,2777,2778],{},"Regular accessibility reviews",[134,2780,2781],{},"Public statement of accessibility",[134,2783,2784],{},"Clear mechanism for users to report barriers",[75,2786],{},[78,2788,2790],{"id":2789},"accessibility-standards-overview","Accessibility Standards Overview",[123,2792,2794],{"id":2793},"wcag-21-four-principles","WCAG 2.1 Four Principles",[64,2796,2797],{},"Our website is built on four core WCAG 2.1 principles:",[64,2799,2800],{},[70,2801,2802],{},"1. Perceivable",[131,2804,2805,2808,2811],{},[134,2806,2807],{},"Information must be presentable in ways users can perceive",[134,2809,2810],{},"Not solely reliant on color, sound, or vision",[134,2812,2813],{},"Text alternatives for non-text content",[64,2815,2816],{},[70,2817,2818],{},"2. Operable",[131,2820,2821,2824,2827,2830],{},[134,2822,2823],{},"All functionality must be operable via keyboard",[134,2825,2826],{},"Users have enough time to read and use content",[134,2828,2829],{},"Content doesn't cause seizures or physical reactions",[134,2831,2832],{},"Users can navigate and find content easily",[64,2834,2835],{},[70,2836,2837],{},"3. Understandable",[131,2839,2840,2843,2846,2849],{},[134,2841,2842],{},"Text is readable and understandable",[134,2844,2845],{},"Pages are predictable in appearance and behavior",[134,2847,2848],{},"Users are helped to avoid and correct mistakes",[134,2850,2851],{},"Language and terminology are clear",[64,2853,2854],{},[70,2855,2856],{},"4. Robust",[131,2858,2859,2862,2865],{},[134,2860,2861],{},"Content is compatible with current and future assistive technologies",[134,2863,2864],{},"Code is valid and properly structured",[134,2866,2867],{},"No dependency on proprietary technologies",[123,2869,2871],{"id":2870},"en-301-549-technical-requirements","EN 301 549 Technical Requirements",[64,2873,2874],{},"We implement the technical requirements of EN 301 549 across:",[131,2876,2877,2880,2883,2886],{},[134,2878,2879],{},"Web content (HTML, CSS, JavaScript)",[134,2881,2882],{},"Assistive technology compatibility",[134,2884,2885],{},"Electronic documents and forms",[134,2887,2888],{},"Real-time communications (where applicable)",[75,2890],{},[78,2892,2894],{"id":2893},"current-accessibility-features","Current Accessibility Features",[123,2896,2898],{"id":2897},"visual-accessibility","Visual Accessibility",[64,2900,2901],{},[70,2902,2903],{},"For users with visual impairments, color blindness, or low vision:",[64,2905,2906,2907,2910,2911,2913,2914,2917,2918,2913,2920,2923,2924,2913,2926,2929,2930,2913,2932,2935,2936,2913,2938,2941,2942,2913,2944,2947,2948,2913,2950,2953],{},"✓ ",[70,2908,2909],{},"Alt text on all images"," - Descriptive text for product photos, decorative elements, and icons",[1665,2912],{},"\n✓ ",[70,2915,2916],{},"Color contrast compliance"," - Text meets WCAG Level AA minimum contrast ratios (4.5:1 for normal text)",[1665,2919],{},[70,2921,2922],{},"Resizable text"," - Users can increase text size up to 200% without loss of functionality",[1665,2925],{},[70,2927,2928],{},"No color dependency"," - Information is never conveyed by color alone",[1665,2931],{},[70,2933,2934],{},"Screen reader compatible"," - Website works with JAWS, NVDA, VoiceOver, TalkBack",[1665,2937],{},[70,2939,2940],{},"Readable fonts"," - Clear, sans-serif fonts sized appropriately for readability",[1665,2943],{},[70,2945,2946],{},"Focus indicators"," - Clear visual indication of keyboard focus on all interactive elements",[1665,2949],{},[70,2951,2952],{},"High contrast mode support"," - Compatible with browser high contrast and Windows High Contrast mode",[123,2955,2957],{"id":2956},"motor-navigation-accessibility","Motor & Navigation Accessibility",[64,2959,2960],{},[70,2961,2962],{},"For users with mobility limitations, dexterity challenges, or motor disabilities:",[64,2964,2906,2965,2968,2969,2913,2971,2974,2975,2913,2977,2980,2981,2913,2983,2986,2987,2913,2989,2992,2993,2913,2995,2998,2999,2913,3001,3004,3005,2913,3007,3010],{},[70,2966,2967],{},"Full keyboard navigation"," - All website functionality accessible via keyboard",[1665,2970],{},[70,2972,2973],{},"Large click targets"," - Buttons and links are 44x44 pixels minimum (touchscreen accessible)",[1665,2976],{},[70,2978,2979],{},"Skip navigation links"," - Jump directly to main content without tabbing through headers",[1665,2982],{},[70,2984,2985],{},"Predictable focus order"," - Tab order follows logical reading order",[1665,2988],{},[70,2990,2991],{},"No time limits"," - No forced navigation or session timeouts",[1665,2994],{},[70,2996,2997],{},"Alternative input methods"," - Compatible with voice control, eye tracking, switch devices",[1665,3000],{},[70,3002,3003],{},"Form accessibility"," - Forms are properly labeled and easy to complete",[1665,3006],{},[70,3008,3009],{},"No keyboard traps"," - Keyboard focus can move away from any element",[123,3012,3014],{"id":3013},"hearing-accessibility","Hearing Accessibility",[64,3016,3017],{},[70,3018,3019],{},"For users who are deaf or hard of hearing:",[64,3021,2906,3022,3025,3026,2913,3028,3031,3032,2913,3034,3037,3038,2913,3040,3043],{},[70,3023,3024],{},"Captions & transcripts"," - Video content includes captions (where applicable)",[1665,3027],{},[70,3029,3030],{},"Text alternatives"," - Audio content has text transcripts",[1665,3033],{},[70,3035,3036],{},"No sound dependency"," - Information is never conveyed by sound alone",[1665,3039],{},[70,3041,3042],{},"Visual indicators"," - Use of visual cues instead of audio alerts",[123,3045,3047],{"id":3046},"cognitive-learning-accessibility","Cognitive & Learning Accessibility",[64,3049,3050],{},[70,3051,3052],{},"For users with cognitive, learning, or developmental disabilities:",[64,3054,2906,3055,3058,3059,2913,3061,3064,3065,2913,3067,3070,3071,2913,3073,3076,3077,2913,3079,3082,3083,2913,3085,3088,3089,2913,3091,3094],{},[70,3056,3057],{},"Plain language"," - Clear, simple language; jargon minimized where possible",[1665,3060],{},[70,3062,3063],{},"Consistent navigation"," - Consistent layout and functionality across pages",[1665,3066],{},[70,3068,3069],{},"Predictable patterns"," - Website behaves in expected, logical ways",[1665,3072],{},[70,3074,3075],{},"Error prevention"," - Forms validate before submission; clear error messages",[1665,3078],{},[70,3080,3081],{},"Readable structure"," - Clear headings, organized content, logical sections",[1665,3084],{},[70,3086,3087],{},"Visual hierarchy"," - Important information stands out; text is scannable",[1665,3090],{},[70,3092,3093],{},"Definitions provided"," - Technical or specialized terms are defined",[123,3096,3098],{"id":3097},"technical-accessibility","Technical Accessibility",[64,3100,2906,3101,3104,3105,2913,3107,3110,3111,2913,3113,3116,3117,2913,3119,3122,3123,2913,3125,3128,3129,2913,3131,3134,3135,2913,3137,3140],{},[70,3102,3103],{},"Semantic HTML5"," - Proper document structure for assistive technologies",[1665,3106],{},[70,3108,3109],{},"ARIA labels"," - ARIA attributes provide context and labels where needed",[1665,3112],{},[70,3114,3115],{},"Valid code"," - Website code validates to HTML5 standards",[1665,3118],{},[70,3120,3121],{},"Mobile responsive"," - Website works on all devices and screen sizes",[1665,3124],{},[70,3126,3127],{},"Page language"," - Page language declared in HTML",[1665,3130],{},[70,3132,3133],{},"Landmarks & regions"," - Proper use of HTML regions (header, nav, main, footer)",[1665,3136],{},[70,3138,3139],{},"Fast loading"," - Optimized performance for all users and connection speeds",[75,3142],{},[78,3144,3146],{"id":3145},"browser-assistive-technology-support","Browser & Assistive Technology Support",[123,3148,3150],{"id":3149},"supported-browsers","Supported Browsers",[64,3152,3153],{},"Our website is compatible with:",[131,3155,3156,3162,3167,3173,3178],{},[134,3157,3158,3161],{},[70,3159,3160],{},"Chrome"," - Latest and previous version",[134,3163,3164,3161],{},[70,3165,3166],{},"Firefox",[134,3168,3169,3172],{},[70,3170,3171],{},"Safari"," - Latest and previous version (macOS and iOS)",[134,3174,3175,3161],{},[70,3176,3177],{},"Edge",[134,3179,3180,3183],{},[70,3181,3182],{},"Mobile browsers"," - iOS Safari, Chrome Mobile, Samsung Internet",[123,3185,3187],{"id":3186},"compatible-assistive-technologies","Compatible Assistive Technologies",[64,3189,3190],{},"Our website works with:",[64,3192,3193],{},[70,3194,3195],{},"Screen Readers:",[131,3197,3198,3201,3204,3207,3210],{},[134,3199,3200],{},"JAWS (Windows)",[134,3202,3203],{},"NVDA (Windows, free)",[134,3205,3206],{},"VoiceOver (macOS and iOS)",[134,3208,3209],{},"TalkBack (Android)",[134,3211,3212],{},"Narrator (Windows)",[64,3214,3215],{},[70,3216,3217],{},"Magnification & Vision Tools:",[131,3219,3220,3223,3226,3229],{},[134,3221,3222],{},"Browser zoom (all browsers)",[134,3224,3225],{},"Windows Magnifier",[134,3227,3228],{},"macOS zoom",[134,3230,3231],{},"Third-party magnification software",[64,3233,3234],{},[70,3235,3236],{},"Voice & Dictation:",[131,3238,3239,3242,3245],{},[134,3240,3241],{},"Voice Control (Windows and macOS)",[134,3243,3244],{},"Voice Access (Android)",[134,3246,3247],{},"Built-in browser voice functionality",[64,3249,3250],{},[70,3251,3252],{},"Switch & Alternative Input:",[131,3254,3255,3258,3261,3264],{},[134,3256,3257],{},"Switch Control (iOS)",[134,3259,3260],{},"Eye tracking devices",[134,3262,3263],{},"Voice recognition software",[134,3265,3266],{},"Switch-compatible hardware",[64,3268,3269],{},[70,3270,3271],{},"Text-to-Speech:",[131,3273,3274,3277,3280,3283],{},[134,3275,3276],{},"Built-in browser readers",[134,3278,3279],{},"Third-party text-to-speech tools",[134,3281,3282],{},"Natural Reader",[134,3284,3285],{},"Voice control features",[123,3287,3289],{"id":3288},"mobile-accessibility","Mobile Accessibility",[64,3291,3292,3293,3295,3296,3298,3299,3301,3302,3304],{},"✓ Website is fully accessible on mobile devices",[1665,3294],{},"\n✓ Works with mobile screen readers (VoiceOver, TalkBack)",[1665,3297],{},"\n✓ Touch targets are appropriately sized (minimum 44x44 pixels)",[1665,3300],{},"\n✓ Responsive design works on all screen sizes",[1665,3303],{},"\n✓ Mobile browsers support keyboard navigation",[75,3306],{},[78,3308,3310],{"id":3309},"keyboard-navigation","Keyboard Navigation",[123,3312,3314],{"id":3313},"navigate-with-your-keyboard","Navigate With Your Keyboard",[64,3316,3317],{},"You can navigate our website entirely using your keyboard:",[3319,3320,3321,3338],"table",{},[3322,3323,3324],"thead",{},[3325,3326,3327,3333],"tr",{},[3328,3329,3330],"th",{},[70,3331,3332],{},"Key",[3328,3334,3335],{},[70,3336,3337],{},"Action",[3339,3340,3341,3352,3362,3372,3382,3392,3402],"tbody",{},[3325,3342,3343,3349],{},[3344,3345,3346],"td",{},[70,3347,3348],{},"Tab",[3344,3350,3351],{},"Move forward through interactive elements",[3325,3353,3354,3359],{},[3344,3355,3356],{},[70,3357,3358],{},"Shift + Tab",[3344,3360,3361],{},"Move backward through interactive elements",[3325,3363,3364,3369],{},[3344,3365,3366],{},[70,3367,3368],{},"Enter",[3344,3370,3371],{},"Activate buttons and links",[3325,3373,3374,3379],{},[3344,3375,3376],{},[70,3377,3378],{},"Space",[3344,3380,3381],{},"Select checkboxes, radio buttons, and buttons",[3325,3383,3384,3389],{},[3344,3385,3386],{},[70,3387,3388],{},"Arrow Keys",[3344,3390,3391],{},"Navigate through menus, select options, adjust sliders",[3325,3393,3394,3399],{},[3344,3395,3396],{},[70,3397,3398],{},"Escape",[3344,3400,3401],{},"Close modals, dropdowns, and menus",[3325,3403,3404,3409],{},[3344,3405,3406],{},[70,3407,3408],{},"Home\u002FEnd",[3344,3410,3411],{},"Jump to start\u002Fend of lists and pages",[123,3413,3415],{"id":3414},"skip-navigation","Skip Navigation",[64,3417,3418,3419,3421,3422,3425],{},"Press ",[70,3420,3348],{}," when you first load a page to access our ",[70,3423,3424],{},"\"Skip to Main Content\""," link, which allows you to:",[131,3427,3428,3431,3434],{},[134,3429,3430],{},"Jump directly to page main content",[134,3432,3433],{},"Skip repetitive header navigation",[134,3435,3436],{},"Save time navigating to what you need",[75,3438],{},[78,3440,3442],{"id":3441},"known-accessibility-limitations","Known Accessibility Limitations",[64,3444,3445],{},"While we work to make our website fully accessible, some limitations may exist:",[123,3447,3449],{"id":3448},"current-limitations","Current Limitations",[1109,3451,3452,3458,3464,3470],{},[134,3453,3454,3457],{},[70,3455,3456],{},"Video captions"," - Some embedded videos may not have captions (we're actively adding these)",[134,3459,3460,3463],{},[70,3461,3462],{},"PDF documents"," - Some downloadable PDFs may not be fully accessible (alternatives available)",[134,3465,3466,3469],{},[70,3467,3468],{},"Complex interactive features"," - Some advanced interactive elements may have limited keyboard support (we're improving these)",[134,3471,3472,3475],{},[70,3473,3474],{},"Third-party embedded content"," - Some external services may have accessibility limitations",[123,3477,3479],{"id":3478},"how-we-help","How We Help",[64,3481,3482],{},"For any content you cannot access:",[131,3484,3485,3491,3497,3503],{},[134,3486,3487,3490],{},[70,3488,3489],{},"Request alternatives"," - Contact us and we'll provide content in an accessible format",[134,3492,3493,3496],{},[70,3494,3495],{},"Ask for assistance"," - We can help you accomplish your task using alternative methods",[134,3498,3499,3502],{},[70,3500,3501],{},"Get text versions"," - We can convert PDFs and documents to accessible formats",[134,3504,3505,3508],{},[70,3506,3507],{},"Alternative descriptions"," - We can provide detailed descriptions of video content",[75,3510],{},[78,3512,3514],{"id":3513},"accessibility-testing-improvement","Accessibility Testing & Improvement",[123,3516,3518],{"id":3517},"how-we-test","How We Test",[64,3520,3521],{},"We regularly test our website for accessibility using:",[64,3523,3524],{},[70,3525,3526],{},"Automated Testing:",[131,3528,3529,3532,3535,3538],{},[134,3530,3531],{},"axe DevTools (automated accessibility scanner)",[134,3533,3534],{},"WAVE (web accessibility evaluation tool)",[134,3536,3537],{},"Lighthouse accessibility audit",[134,3539,3540],{},"Deque axe Engine",[64,3542,3543],{},[70,3544,3545],{},"Manual Testing:",[131,3547,3548,3551,3554,3557,3560],{},[134,3549,3550],{},"Human review by accessibility specialists",[134,3552,3553],{},"Keyboard-only navigation testing",[134,3555,3556],{},"Screen reader testing (NVDA, JAWS, VoiceOver)",[134,3558,3559],{},"Voice control and switch device testing",[134,3561,3562],{},"Real assistive technology testing",[64,3564,3565],{},[70,3566,3567],{},"User Testing:",[131,3569,3570,3573,3576],{},[134,3571,3572],{},"Feedback from users with disabilities",[134,3574,3575],{},"Community accessibility review",[134,3577,3578],{},"User experience testing with actual disabilities",[123,3580,3582],{"id":3581},"testing-frequency","Testing Frequency",[131,3584,3585,3591,3597],{},[134,3586,3587,3590],{},[70,3588,3589],{},"Quarterly"," - Automated accessibility testing",[134,3592,3593,3596],{},[70,3594,3595],{},"Semi-annually"," - Manual testing with assistive technologies",[134,3598,3599,3602],{},[70,3600,3601],{},"Annually"," - Comprehensive accessibility audit by external specialists",[123,3604,3606],{"id":3605},"continuous-improvement","Continuous Improvement",[64,3608,3609],{},"We're committed to ongoing accessibility improvements:",[131,3611,3612,3615,3618,3621,3624],{},[134,3613,3614],{},"Regular audits against WCAG 2.1 Level AA standards",[134,3616,3617],{},"Incorporation of user feedback",[134,3619,3620],{},"Testing with real assistive technologies",[134,3622,3623],{},"Staff training on accessibility best practices",[134,3625,3626],{},"Staying current with evolving accessibility guidelines",[123,3628,3630],{"id":3629},"accessibility-roadmap","Accessibility Roadmap",[64,3632,3633],{},"We're actively improving:",[131,3635,3636,3639,3642,3645,3648,3651],{},[134,3637,3638],{},"Adding captions to all video content (target: Q1 2026)",[134,3640,3641],{},"Enhancing form accessibility and error handling",[134,3643,3644],{},"Improving color contrast in specific areas",[134,3646,3647],{},"Expanding keyboard navigation support",[134,3649,3650],{},"Adding more ARIA labels where beneficial",[134,3652,3653],{},"Optimizing mobile accessibility further",[75,3655],{},[78,3657,3659],{"id":3658},"getting-help-requesting-accommodations","Getting Help & Requesting Accommodations",[123,3661,3663],{"id":3662},"report-accessibility-issues","Report Accessibility Issues",[64,3665,3666],{},"If you experience accessibility barriers or need assistance:",[64,3668,3669,1661,3671,3673,3675,3677],{},[70,3670,1660],{},[264,3672,267],{"href":266},[1665,3674],{},[70,3676,1669],{}," \"Accessibility Issue\" or \"Accessibility Request\"",[64,3679,3680],{},[70,3681,3682],{},"Include in your message:",[131,3684,3685,3688,3691,3694,3697],{},[134,3686,3687],{},"Description of the barrier or issue",[134,3689,3690],{},"Page where you encountered it (URL)",[134,3692,3693],{},"Browser and assistive technology you're using",[134,3695,3696],{},"Steps to reproduce the problem",[134,3698,3699],{},"How we can help",[64,3701,3702,3704],{},[70,3703,2034],{}," Within 24 hours",[123,3706,3708],{"id":3707},"request-alternative-formats","Request Alternative Formats",[64,3710,3711],{},"We can provide website content in alternative formats:",[131,3713,3714,3720,3726,3732,3738],{},[134,3715,3716,3719],{},[70,3717,3718],{},"Large print"," - Larger, high-contrast version",[134,3721,3722,3725],{},[70,3723,3724],{},"Text files"," - Content as .txt, .docx, or other formats",[134,3727,3728,3731],{},[70,3729,3730],{},"Audio descriptions"," - Audio explanations of video content",[134,3733,3734,3737],{},[70,3735,3736],{},"Simplified text"," - Plain language version of complex content",[134,3739,3740,3743],{},[70,3741,3742],{},"Braille"," - Braille versions of key documents (upon request)",[123,3745,3747],{"id":3746},"alternative-communication-methods","Alternative Communication Methods",[64,3749,3750],{},"We can also communicate with you via:",[131,3752,3753,3759,3765,3771],{},[134,3754,3755,3758],{},[70,3756,3757],{},"Phone call"," - Discuss accessibility needs verbally",[134,3760,3761,3764],{},[70,3762,3763],{},"Video relay"," - Video call with sign language interpreter",[134,3766,3767,3770],{},[70,3768,3769],{},"Text relay"," - Text-based communication",[134,3772,3773,3776],{},[70,3774,3775],{},"Email"," - Written correspondence at your pace",[64,3778,3779],{},"Just let us know your preferred method.",[75,3781],{},[78,3783,3785],{"id":3784},"accessibility-accommodations","Accessibility Accommodations",[123,3787,3789],{"id":3788},"what-we-can-provide","What We Can Provide",[64,3791,3792],{},"Beyond website accessibility, we can offer:",[64,3794,2906,3795,3798,3799,2913,3801,3804,3805,2913,3807,3810,3811,2913,3813,3816,3817,2913,3819,3822,3823,2913,3825,3828,3829,2913,3831,3834],{},[70,3796,3797],{},"Larger product images"," - High-resolution photos for detailed viewing",[1665,3800],{},[70,3802,3803],{},"Detailed descriptions"," - Written descriptions of product features and appearance",[1665,3806],{},[70,3808,3809],{},"Order assistance"," - Help completing your order if you have difficulty",[1665,3812],{},[70,3814,3815],{},"Payment alternatives"," - Assistance with payment if you have accessibility needs",[1665,3818],{},[70,3820,3821],{},"Delivery accommodations"," - Special arrangements for delivery address or timing",[1665,3824],{},[70,3826,3827],{},"Return assistance"," - Help with returns or warranty claims",[1665,3830],{},[70,3832,3833],{},"Customer support"," - Additional time or alternative methods for support inquiries",[123,3836,3838],{"id":3837},"how-to-request","How to Request",[64,3840,3841,3842,3844],{},"Email ",[264,3843,267],{"href":266}," with:",[131,3846,3847,3850,3853,3856],{},[134,3848,3849],{},"Your name and order number (if applicable)",[134,3851,3852],{},"Description of your accessibility needs",[134,3854,3855],{},"How we can accommodate you",[134,3857,3858],{},"Your preferred communication method",[75,3860],{},[78,3862,3864],{"id":3863},"frequently-asked-questions","Frequently Asked Questions",[2417,3866],{":items":3867},"[{\"label\":\"What if I cannot access something on your site?\",\"content\":\"Email support@elevenspectacles.com with details. We will either fix the issue or provide an alternative way to access the information.\"},{\"label\":\"Can I get products in different formats?\",\"content\":\"We can provide detailed product descriptions, larger images, or audio descriptions. Contact us with your needs.\"},{\"label\":\"Do you have phone support for accessibility questions?\",\"content\":\"Yes. Contact support@elevenspectacles.com and let us know you prefer a phone call. We will arrange it within 24 hours.\"},{\"label\":\"Is your website fully accessible?\",\"content\":\"We comply with WCAG 2.1 Level AA and EN 301 549 standards. Some third-party content may have limitations, but we provide workarounds.\"},{\"label\":\"How do I navigate using only a keyboard?\",\"content\":\"Press Tab to move through elements, Enter to activate links, and Space for buttons. See the Keyboard Navigation section above for details.\"},{\"label\":\"What screen readers do you support?\",\"content\":\"Our website works with JAWS, NVDA, VoiceOver, TalkBack, and other standard screen readers.\"},{\"label\":\"Can I request a specific accessibility feature?\",\"content\":\"Absolutely. Email support@elevenspectacles.com with your suggestion, and we will consider it for improvements.\"}]",[75,3869],{},[78,3871,3873],{"id":3872},"third-party-content-services","Third-Party Content & Services",[123,3875,3877],{"id":3876},"limitations","Limitations",[64,3879,3880],{},"Some content on our website may be from third parties:",[131,3882,3883,3889,3895,3901],{},[134,3884,3885,3888],{},[70,3886,3887],{},"Stripe payment processing"," - Has its own accessibility features",[134,3890,3891,3894],{},[70,3892,3893],{},"DPD\u002FDHL tracking"," - Third-party tracking system (links to their accessible platform)",[134,3896,3897,3900],{},[70,3898,3899],{},"PostHog analytics"," - Tracks anonymized data (non-intrusive)",[134,3902,3903,3906],{},[70,3904,3905],{},"External links"," - Linked websites have their own accessibility levels",[123,3908,3910],{"id":3909},"our-responsibility","Our Responsibility",[64,3912,3913],{},"We:",[131,3915,3916,3919,3922,3925],{},[134,3917,3918],{},"Work with accessible third-party providers",[134,3920,3921],{},"Test third-party accessibility",[134,3923,3924],{},"Provide alternatives when needed",[134,3926,3927],{},"Support you in accessing third-party services",[64,3929,3930,3931,3933],{},"We do ",[70,3932,169],{}," control third-party accessibility completely, but we ensure your experience with us is accessible.",[75,3935],{},[78,3937,3939],{"id":3938},"accessibility-complaints-rights","Accessibility Complaints & Rights",[123,3941,3943],{"id":3942},"your-rights-under-eu-law","Your Rights Under EU Law",[64,3945,3946,3947,3950],{},"Under ",[70,3948,3949],{},"Directive 2016\u002F2102",", you have the right to:",[131,3952,3953,3956,3959,3962,3965],{},[134,3954,3955],{},"Access our website with equal ease",[134,3957,3958],{},"Request alternative formats of information",[134,3960,3961],{},"File complaints about accessibility barriers",[134,3963,3964],{},"Participate fully in digital transactions",[134,3966,3967],{},"Expect regular accessibility reviews",[123,3969,3971],{"id":3970},"filing-a-complaint","Filing a Complaint",[64,3973,3974,3977],{},[70,3975,3976],{},"First step:"," Contact us to give us a chance to fix it",[64,3979,3980,1661,3982,3984,3986,3988],{},[70,3981,1660],{},[264,3983,267],{"href":266},[1665,3985],{},[70,3987,1669],{}," \"Accessibility Complaint\"",[64,3990,3991,3994],{},[70,3992,3993],{},"If unresolved:"," File with your national accessibility authority",[123,3996,3998],{"id":3997},"national-accessibility-authorities","National Accessibility Authorities",[64,4000,4001],{},[70,4002,4003],{},"Bulgaria:",[131,4005,4006,4009],{},[134,4007,4008],{},"Commission for Personal Data Protection",[134,4010,4011],{},[264,4012,2084],{"href":2084,"rel":4013},[721],[64,4015,4016],{},[70,4017,4018],{},"Other EU Countries:",[131,4020,4021],{},[134,4022,1761,4023],{},[264,4024,1764],{"href":1764,"rel":4025},[721],[123,4027,4029],{"id":4028},"eu-wide-complaint-mechanism","EU-Wide Complaint Mechanism",[64,4031,4032],{},"For complaints about website accessibility:",[131,4034,4035,4042],{},[134,4036,4037],{},[264,4038,4041],{"href":4039,"rel":4040},"https:\u002F\u002Fec.europa.eu\u002Fsocial\u002Fmain.jsp?catId=1548",[721],"European Accessibility Act Resources",[134,4043,4044],{},"Contact your national supervisory authority",[75,4046],{},[78,4048,4050],{"id":4049},"accessibility-statement-details","Accessibility Statement Details",[123,4052,4054],{"id":4053},"scope","Scope",[64,4056,4057],{},"This accessibility statement applies to:",[131,4059,4060,4063,4066,4069,4072],{},[134,4061,4062],{},"elevenspectacles.com website (all pages)",[134,4064,4065],{},"All subpages and content",[134,4067,4068],{},"Product catalog and checkout",[134,4070,4071],{},"Support and legal pages",[134,4073,4074],{},"Mobile responsive versions",[64,4076,4077],{},[70,4078,4079],{},"Not included:",[131,4081,4082,4085,4088],{},[134,4083,4084],{},"Third-party websites and services",[134,4086,4087],{},"Archived pages (older than 2 years)",[134,4089,4090],{},"User-uploaded content (customer reviews, etc.)",[123,4092,4094],{"id":4093},"assessment-information","Assessment Information",[64,4096,4097,2117,4100,4102,2117,4105,4107,4110,4111,4113,4116],{},[70,4098,4099],{},"Last accessibility review:",[1665,4101],{},[70,4103,4104],{},"Last accessibility audit:",[1665,4106],{},[70,4108,4109],{},"Next scheduled review:"," April 7, 2026",[1665,4112],{},[70,4114,4115],{},"Next scheduled audit:"," January 7, 2027",[64,4118,4119],{},[70,4120,4121],{},"Assessment method:",[131,4123,4124,4127,4130,4133,4136],{},[134,4125,4126],{},"WCAG 2.1 Level AA guidelines",[134,4128,4129],{},"EN 301 549 v3.2.1 standards",[134,4131,4132],{},"Automated accessibility testing",[134,4134,4135],{},"Manual testing with assistive technologies",[134,4137,4138],{},"User accessibility feedback",[64,4140,4141,4144],{},[70,4142,4143],{},"Compliance level:"," WCAG 2.1 Level AA, EN 301 549",[75,4146],{},[78,4148,4150],{"id":4149},"technical-details","Technical Details",[123,4152,4154],{"id":4153},"accessibility-technology-stack","Accessibility Technology Stack",[131,4156,4157,4162,4168,4174,4180],{},[134,4158,4159,4161],{},[70,4160,3103],{}," - Proper document structure",[134,4163,4164,4167],{},[70,4165,4166],{},"ARIA"," - Accessible Rich Internet Applications labels and roles",[134,4169,4170,4173],{},[70,4171,4172],{},"CSS3"," - Properly structured styling with accessible patterns",[134,4175,4176,4179],{},[70,4177,4178],{},"JavaScript"," - Keyboard and screen reader accessible",[134,4181,4182,4185],{},[70,4183,4184],{},"Responsive Design"," - Works on all screen sizes",[123,4187,4189],{"id":4188},"standards-we-follow","Standards We Follow",[131,4191,4192,4198,4203,4209],{},[134,4193,4194,4197],{},[70,4195,4196],{},"WCAG 2.1 Level AA"," - World Wide Web Consortium guidelines",[134,4199,4200,4202],{},[70,4201,2755],{}," - European accessibility standard",[134,4204,4205,4208],{},[70,4206,4207],{},"Section 508"," - US accessibility requirements",[134,4210,4211,4214],{},[70,4212,4213],{},"ATAG 2.0"," - Authoring tools accessibility guidelines",[75,4216],{},[78,4218,4220],{"id":4219},"contact-us","Contact Us",[123,4222,4224],{"id":4223},"accessibility-support","Accessibility Support",[64,4226,4227,1661,4229,4231,4233,4235],{},[70,4228,1660],{},[264,4230,267],{"href":266},[1665,4232],{},[70,4234,1669],{}," \"Accessibility Issue,\" \"Accessibility Question,\" or \"Accessibility Request\"",[64,4237,4238],{},[70,4239,4240],{},"What to include:",[131,4242,4243,4246,4249,4252,4255],{},[134,4244,4245],{},"Your name and contact information",[134,4247,4248],{},"Description of the issue or request",[134,4250,4251],{},"Page URL (if applicable)",[134,4253,4254],{},"Browser and assistive technology (if applicable)",[134,4256,4257],{},"Preferred communication method",[64,4259,4260,2035],{},[70,4261,2034],{},[123,4263,4265],{"id":4264},"alternative-contact-methods","Alternative Contact Methods",[64,4267,4268],{},"We can communicate via:",[131,4270,4271,4274,4277,4280],{},[134,4272,4273],{},"Phone call (arrange by email)",[134,4275,4276],{},"Video call with interpreter",[134,4278,4279],{},"Text relay service",[134,4281,4282],{},"Email (preferred communication)",[75,4284],{},[78,4286,4288],{"id":4287},"related-policies-resources","Related Policies & Resources",[123,4290,4292],{"id":4291},"related-legal-documents","Related Legal Documents",[64,4294,4295],{},"Learn more about our commitments and policies:",[131,4297,4298,4302,4306,4310,4315],{},[134,4299,4300],{},[264,4301,480],{"href":479},[134,4303,4304],{},[264,4305,485],{"href":484},[134,4307,4308],{},[264,4309,34],{"href":2287},[134,4311,4312],{},[264,4313,4314],{"href":2172},"Company Imprint",[134,4316,4317],{},[264,4318,4319],{"href":2178},"Copyright & IP Rights",[123,4321,4323],{"id":4322},"external-accessibility-resources","External Accessibility Resources",[64,4325,4326],{},[70,4327,4328],{},"Official Standards:",[131,4330,4331,4338,4345],{},[134,4332,4333],{},[264,4334,4337],{"href":4335,"rel":4336},"https:\u002F\u002Fwww.w3.org\u002FWAI\u002F",[721],"Web Accessibility Initiative (W3C)",[134,4339,4340],{},[264,4341,4344],{"href":4342,"rel":4343},"https:\u002F\u002Fwww.w3.org\u002FWAI\u002FWCAG21\u002Fquickref\u002F",[721],"WCAG 2.1 Guidelines",[134,4346,4347],{},[264,4348,4351],{"href":4349,"rel":4350},"https:\u002F\u002Fwww.etsi.org\u002Fdeliver\u002Fetsi_en\u002F301500_301599\u002F301549\u002F03.02.01_60\u002Fen_301549v030201p.pdf",[721],"EN 301 549 Standard",[64,4353,4354],{},[70,4355,4356],{},"Learning Resources:",[131,4358,4359,4367,4375],{},[134,4360,4361,4366],{},[264,4362,4365],{"href":4363,"rel":4364},"https:\u002F\u002Fwebaim.org\u002F",[721],"WebAIM"," - Web accessibility information",[134,4368,4369,4374],{},[264,4370,4373],{"href":4371,"rel":4372},"https:\u002F\u002Fwww.a11yproject.com\u002F",[721],"The A11Y Project"," - Community-driven accessibility project",[134,4376,4377,4382],{},[264,4378,4381],{"href":4379,"rel":4380},"https:\u002F\u002Fwww.section508.gov\u002F",[721],"Accessibility Guidelines"," - Section 508 guidelines",[64,4384,4385],{},[70,4386,4387],{},"Testing Tools:",[131,4389,4390,4398,4406],{},[134,4391,4392,4397],{},[264,4393,4396],{"href":4394,"rel":4395},"https:\u002F\u002Fwww.deque.com\u002Faxe\u002Fdevtools\u002F",[721],"axe DevTools"," - Accessibility scanner",[134,4399,4400,4405],{},[264,4401,4404],{"href":4402,"rel":4403},"https:\u002F\u002Fwave.webaim.org\u002F",[721],"WAVE"," - Web accessibility evaluation tool",[134,4407,4408,4413],{},[264,4409,4412],{"href":4410,"rel":4411},"https:\u002F\u002Fdevelopers.google.com\u002Fweb\u002Ftools\u002Flighthouse",[721],"Lighthouse"," - Chrome audit tool",[64,4415,4416],{},[70,4417,4418],{},"Communities:",[131,4420,4421,4428],{},[134,4422,4423],{},[264,4424,4427],{"href":4425,"rel":4426},"https:\u002F\u002Fwww.inclusivedesigncomm.com\u002F",[721],"Inclusive Design Community",[134,4429,4430],{},[264,4431,4434],{"href":4432,"rel":4433},"https:\u002F\u002Fwww.a11y-101.com\u002Fcommunity",[721],"A11y Slack Community",[75,4436],{},[78,4438,4440],{"id":4439},"our-commitment","Our Commitment",[64,4442,4443],{},"At Eleven Spectacles, accessibility is not an afterthought-it's a core value. We believe everyone should have equal access to our website and products.",[64,4445,4446],{},"We're committed to:",[131,4448,4449,4455,4461,4467,4473],{},[134,4450,4451,4454],{},[70,4452,4453],{},"Continuous improvement"," - Regular testing and updates",[134,4456,4457,4460],{},[70,4458,4459],{},"User feedback"," - Listening to accessibility needs",[134,4462,4463,4466],{},[70,4464,4465],{},"Transparency"," - Being honest about our current state",[134,4468,4469,4472],{},[70,4470,4471],{},"Responsiveness"," - Quick resolution of accessibility issues",[134,4474,4475,4478],{},[70,4476,4477],{},"Education"," - Training our team on accessibility best practices",[75,4480],{},[64,4482,4483,2111,4485,4487,2117,4489,4491,2117,4493,4495,2117,4498,4500,4110],{},[70,4484,2110],{},[1665,4486],{},[70,4488,2116],{},[1665,4490],{},[70,4492,2122],{},[1665,4494],{},[70,4496,4497],{},"Last Accessibility Review:",[1665,4499],{},[70,4501,4502],{},"Next Scheduled Review:",[64,4504,4505],{},[70,4506,4507],{},"Compliance Standards:",[131,4509,4510,4512,4514,4517],{},[134,4511,4196],{},[134,4513,2755],{},[134,4515,4516],{},"EU Directive 2016\u002F2102 (Web Accessibility Directive)",[134,4518,4519],{},"Section 508 (US ADA)",[75,4521],{},[64,4523,4524,4525,4529],{},"If you have any accessibility questions or concerns, please contact us at ",[70,4526,4527],{},[264,4528,267],{"href":266},". We're here to help.",{"title":15,"searchDepth":16,"depth":16,"links":4531},[4532,4537,4541,4548,4553,4557,4561,4567,4572,4576,4577,4581,4587,4591,4595,4599,4603],{"id":2727,"depth":16,"text":2728,"children":4533},[4534,4535,4536],{"id":2731,"depth":2186,"text":2732},{"id":2748,"depth":2186,"text":2749},{"id":2762,"depth":2186,"text":2763},{"id":2789,"depth":16,"text":2790,"children":4538},[4539,4540],{"id":2793,"depth":2186,"text":2794},{"id":2870,"depth":2186,"text":2871},{"id":2893,"depth":16,"text":2894,"children":4542},[4543,4544,4545,4546,4547],{"id":2897,"depth":2186,"text":2898},{"id":2956,"depth":2186,"text":2957},{"id":3013,"depth":2186,"text":3014},{"id":3046,"depth":2186,"text":3047},{"id":3097,"depth":2186,"text":3098},{"id":3145,"depth":16,"text":3146,"children":4549},[4550,4551,4552],{"id":3149,"depth":2186,"text":3150},{"id":3186,"depth":2186,"text":3187},{"id":3288,"depth":2186,"text":3289},{"id":3309,"depth":16,"text":3310,"children":4554},[4555,4556],{"id":3313,"depth":2186,"text":3314},{"id":3414,"depth":2186,"text":3415},{"id":3441,"depth":16,"text":3442,"children":4558},[4559,4560],{"id":3448,"depth":2186,"text":3449},{"id":3478,"depth":2186,"text":3479},{"id":3513,"depth":16,"text":3514,"children":4562},[4563,4564,4565,4566],{"id":3517,"depth":2186,"text":3518},{"id":3581,"depth":2186,"text":3582},{"id":3605,"depth":2186,"text":3606},{"id":3629,"depth":2186,"text":3630},{"id":3658,"depth":16,"text":3659,"children":4568},[4569,4570,4571],{"id":3662,"depth":2186,"text":3663},{"id":3707,"depth":2186,"text":3708},{"id":3746,"depth":2186,"text":3747},{"id":3784,"depth":16,"text":3785,"children":4573},[4574,4575],{"id":3788,"depth":2186,"text":3789},{"id":3837,"depth":2186,"text":3838},{"id":3863,"depth":16,"text":3864},{"id":3872,"depth":16,"text":3873,"children":4578},[4579,4580],{"id":3876,"depth":2186,"text":3877},{"id":3909,"depth":2186,"text":3910},{"id":3938,"depth":16,"text":3939,"children":4582},[4583,4584,4585,4586],{"id":3942,"depth":2186,"text":3943},{"id":3970,"depth":2186,"text":3971},{"id":3997,"depth":2186,"text":3998},{"id":4028,"depth":2186,"text":4029},{"id":4049,"depth":16,"text":4050,"children":4588},[4589,4590],{"id":4053,"depth":2186,"text":4054},{"id":4093,"depth":2186,"text":4094},{"id":4149,"depth":16,"text":4150,"children":4592},[4593,4594],{"id":4153,"depth":2186,"text":4154},{"id":4188,"depth":2186,"text":4189},{"id":4219,"depth":16,"text":4220,"children":4596},[4597,4598],{"id":4223,"depth":2186,"text":4224},{"id":4264,"depth":2186,"text":4265},{"id":4287,"depth":16,"text":4288,"children":4600},[4601,4602],{"id":4291,"depth":2186,"text":4292},{"id":4322,"depth":2186,"text":4323},{"id":4439,"depth":16,"text":4440},"Our commitment to digital accessibility and WCAG 2.1 Level AA compliance",{},"WCAG 2.1 Level AA compliant accessibility statement. Keyboard navigation, screen reader support, and disability access for luxury eyewear.","\u002Fresources\u002Flegal\u002Faccessibility-statement",[4609,4614],{"type":4610,"name":2699,"description":4611,"inLanguage":4612,"datePublished":4613,"dateModified":4613},"WebPage","WCAG 2.1 Level AA accessibility compliance statement for Eleven Spectacles","en","2026-01-07",{"type":2290,"mainEntity":4615},[4616,4620,4624,4628,4632],{"type":2293,"name":4617,"acceptedAnswer":4618},"Is your website accessible?",{"type":2296,"text":4619},"Yes, Eleven Spectacles is WCAG 2.1 Level AA compliant and meets EN 301 549 EU accessibility standards. We are committed to accessibility for all users.",{"type":2293,"name":4621,"acceptedAnswer":4622},"Can I navigate using only a keyboard?",{"type":2296,"text":4623},"Yes, full keyboard navigation is supported. Use Tab to navigate, Enter to activate links\u002Fbuttons, Escape to close menus. Skip links allow jumping to main content.",{"type":2293,"name":4625,"acceptedAnswer":4626},"Do you support screen readers?",{"type":2296,"text":4627},"Yes, our website works with all major screen readers including JAWS, NVDA, and VoiceOver. All content has proper semantic markup and alternative text.",{"type":2293,"name":4629,"acceptedAnswer":4630},"What accessibility features are available?",{"type":2296,"text":4631},"Features include high contrast text, resizable fonts, alt text for images, captions for videos, accessible forms, skip links, and support for assistive technology.",{"type":2293,"name":4633,"acceptedAnswer":4634},"How can I report accessibility issues?",{"type":2296,"text":4635},"Please contact support@elevenspectacles.com with details about any accessibility barriers. We respond to all reports within 24 hours and work to resolve issues quickly.",{"title":2699,"description":4604,"robots":25},{"loc":4607,"lastmod":4613},"resources\u002Flegal\u002Faccessibility-statement","4B8RjhsI4hY5bDESf2zBiri0sSujndOGMLT4Ux0qdRM"]